Kamutula,
Excellent insights, especially the fact the companies are using social media as an observation pool.
It seems, increasing, social media is being used, essentially, for market research, and not so much as a sales channel…
]]>For businesses social media is increasingly becoming an “observation pool”: where you see what participants are doing, what they like, what they are shunning. . . Then redesigning and repackaging your offering, along with the requisite investment, to be in tune with those observations.
A key component of Amazon’s decision to focus its business growth and recent heavy investment ( some whooping $2 – 3 billion ) in India has been by studying the consumers, through various avenues but social media a key one.
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