The article “GTT ORDERED BY REGULATOR TO REVERT TO DETAILED BILLS” highlights a serious assumption that businesses, esp Telcos, take. The assumption is that all customers are technologically “on board” and therefore often overlook the very basic features of customer service.
In fact, in some countries all ( Telco ) bills are electronic; they are not even emailed, but you have to log onto their online portal and download a bill! If you choose a postal bill option, you are slapped with a “handling fee”.
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