Comments on: Roundup: for the week ending 20 October 2019 https://ict-pulse.com/2019/10/roundup-week-20-october-2019/?utm_source=rss&utm_medium=rss&utm_campaign=roundup-week-20-october-2019&utm_source=rss&utm_medium=rss&utm_campaign=roundup-week-20-october-2019 Discussing ICT, telecommunications and technology Issues from a Caribbean perspective Tue, 22 Oct 2019 10:16:02 +0000 hourly 1 By: Kamutula https://ict-pulse.com/2019/10/roundup-week-20-october-2019/#comment-172303 Tue, 22 Oct 2019 10:16:02 +0000 https://www.ict-pulse.com/?p=150581#comment-172303 The article “GTT ORDERED BY REGULATOR TO REVERT TO DETAILED BILLS” highlights a serious assumption that businesses, esp Telcos, take. The assumption is that all customers are technologically “on board” and therefore often overlook the very basic features of customer service.

In fact, in some countries all ( Telco ) bills are electronic; they are not even emailed, but you have to log onto their online portal and download a bill! If you choose a postal bill option, you are slapped with a “handling fee”.

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