Monday, 9 December 2024

PM Dickon Mitchell to deliver keynote address at Connected Caribbean Summit

Caribbean – Prime Minister and Chairman of Caricom, the Honourable Dickon Mitchell, is poised to deliver the keynote address at the 2024 Connected Caribbean Summit… more

Over 100 schools in Curaçao to receive new digital infrastructure

Curaçao – More than 100 schools in Curaçao will receive new digital infrastructure, including high-speed fiber optic connections and modern ICT equipment… more

JBDC paving way for MSMES’ digital transition through EU-funded initiative

Jamaica – In an era when digital transformation is no longer optional but essential, the Jamaica Business Development Corporation (JBDC) is paving the way for micro, small, and medium-sized enterprises (MSMEs) to thrive in the digital economy… more

JM.live: Pioneering Digital Transformation for Jamaica’s Future

Jamaica – As the world continues its fast-paced digital evolution, one company is at the forefront of transforming Jamaica’s digital landscape… more

Young Innovators Shine Bright at CARIRI’s Power Up Competition Powered by bmobile

Trinidad and Tobago – What happens when young minds are given the tools to dream big? At CARIRI’s annual Power Up competition, powered by bmobile, innovation took center stage as two young visionaries presented groundbreaking ideas to transform education and agriculture… more

Tuesday, 10 December 2024

PM Dickon Mitchell to address Connected Caribbean Summit

Caribbean – The Prime Minister of Grenada Dickon Mitchell will on Tuesday, December 10, address the Connected Caribbean Summit (CCS) 2024 on the topic: “Action Time – Accelerating Caribbean Integration and Development”… more

Cross Roads gets free Wi-Fi as USF expands digital inclusivity programme

Jamaica – The commercial district of Cross Roads in St Andrew now has access to free Wi-Fi service as part of the Universal Service Fund’s (USF) Connect Ja Public Wi-Fi programme… more

New online platform seeks to level the playing field for car buyers in Jamaica

Jamaica – Entrepreneur Nike Henry has launched Virtual Showroom Automotive (VSA), an innovative online platform designed to make purchasing a vehicle more transparent, efficient, and customer-friendly… more

Government of SVG pushing for PayPal accessibility

Saint Vincent and the Grenadines – The Government of St. Vincent and the Grenadines (SVG), is said to be making significant strides in its ongoing negotiations with PayPal to enable access for Vincentians to the popular digital payment platform… more

Wednesday, 11 December 2024

Satellite providers in mobile, national security restrictions

Bahamas – Regulators are proposing that satellite communications providers must store Bahamas-generated data in this nation to comply with national security laws given the industry’s “strong interest” in entering this market… more

Starlink, Viasat licensed as URCA eyes satellite growth

Bahamas – The Utilities Regulation and Competition Authority (URCA) has seen “substantial growth” in demand for satellite service licensing, having issued licenses to major operators such as Starlink and Viasat. It has now launched a consultation on the Satellite Regulatory Framework to guide the development of the sector… more

‘Digital or bust’: Biz leaders want tax credit

Barbados – The Barbados Chamber of Commerce on Tuesday urged the government to fast-track the implementation of its digital transformation tax credit, warning that rising costs and growing cybersecurity threats are pressuring businesses to act now… more

Mastercard goes after micro merchants

Caribbean – PUSHING to grow acceptance across more segments of the population locally, payments giant Mastercard, through a pilot programme now underway in the second capital, is looking to onboard hundreds of micro merchants, particularly those in the craft sector… more

The digital dilemma

Jamaica – IN today’s fast-paced global economy, digital transformation is no longer optional for businesses; it is an imperative… more

Tech Beach Retreat hosts AI film festival in Jamaica

Jamaica – Tech Beach Retreat hosted an AI film festival, featuring an AI robot avatar, during the recent staging of the regional technology event in Jamaica… more

The digital dilemma

Jamaica – IN today’s fast-paced global economy, digital transformation is no longer optional for businesses; it is an imperative… more

THE STATE OF CYBERSECURITY IN JAMAICA: A COMPREHENSIVE OVERVIEW

Jamaica – AS THE digital eco­nomy expands glob­ally, cyber­se­cur­ity has emerged as a cru­cial pil­lar for safe­guard­ing online trans­ac­tions, pro­tect­ing private inform­a­tion, and ensur­ing busi­ness con­tinu­ity… more

Thursday, 12 December 2024

Cloud security expert warns mobile phone users to stop SMS messaging

Bahamas – A cloud security expert said a recent Federal Bureau of Investigation (FBI) warning for cellphone users to stop using SMS text messaging, and use encrypted messenger services like WhatsApp, is due to low security standards in the US and wider Americas… more

Beyond the 2019 Data Protection Act: Rebuilding Trust in Barbados’ Digital Future

Barbados – Writing this article has been uniquely challenging—not because of its technical complexity, but because it requires balancing fairness with my conflicted feelings about how cybersecurity and data privacy have been addressed in recent times… more

Uniting our youth against corruption: The digital battlefield

Jamaica – LAST MONDAY’S celebration of International Anti-Corruption Day, themed ‘Uniting with Youth Against Corruption: Shaping Tomorrow’s Integrity’, found us at a crossroads… more

Quite a MIC-IT milestone

Trinidad and Tobago – THE EDITOR: The attainment of the 50th anniversary of progress of the MIC Institute of Technology (MIC-IT) is quite a milestone. Examining continuous and relevant programmes that satisfy the needs of our country as done over the years, we must heartily commend the proactive nature of the institution… more

Friday, 13 December 2024

Gov’t to upgrade data centre amidst 2025 digital overhaul, MP Nicholas says

Antigua and Barbuda – The government is set to establish a new Tier 4 data centre on the island as part of its broader digital transformation agenda for 2025, Information Minister Melford Nicholas announced during his Budget presentation on Wednesday… more

Information Minister warns of further delays in implementing number portability

Antigua and Barbuda – The implementation of mobile number portability in Antigua and Barbuda will see further delays, with Information Minister Melford Nicholas expressing frustration that the initiative may not come on stream until the new year… more

Wayne Hull is new Flow Country Manager in Antigua and Barbuda

Antigua and Barbuda – C&W Communications, the operators of Flow, Flow Business, C&W Business and BTC, said it is pleased to announce the appointment of Wayne Hull as Country Manager of its operations in Antigua and Barbuda… more

Cable: $85m network spend to counter satellite challenge

Bahamas – Cable Bahamas’ multi-million fibre-optic network investment will enable it to face down the competitive threat posed by Elon Musk’s Starlink and rival satellite operators, its top executive asserted yesterday… more

Incentive offered to electronic communications license holders

Bahamas – The Utilities Regulation and Competition Authority (URCA) issued a statement yesterday to announce the release of the government’s new Electronic Communications Sector (ECS) Policy, which revealed that holders of a communication license will be eligible for reductions in their license fee as an incentive to invest at least $100,000 in implementing emerging technology anywhere in The Bahamas… more

New Electronic Communications Sector (ECS) policy published

Bahamas – The Utilities Regulation and Competition Authority (URCA) has announced the publication of the Government of The Bahamas’ new Electronic Communications Sector (ECS) Policy, which outlines strategic objectives to guide the nation’s electronic communications development… more

Telecoms company challenges ‘unfair and unlawful’ tax

Cayman Islands – Cayman’s telecoms regulator may have been erroneously charging taxes that have no basis in law, according to a lawsuit filed by internet provider C3… more

Some Flow customers in St. Andrew still affected after cables vandalized

Jamaica – Telecommunications provider, Flow, says it is still working to address the outage affecting internet, landline and cable customers in the Corporate Area, after some its wires were vandalised… more

Digital mapping of SVG expected to provide high quality data

Saint Vincent and the Grenadines – The Caribbean Digital Transformation Project is teaming up with the non-profit organisation This is PLACE to carry out digital mapping of St Vincent and the Grenadines (SVG)… more

Saturday, 14 December 2024

A bright future for Jamaica in cross-border e-commerce

Jamaica – On November 21, Dr Hugh Blake, Trade Administrator and CEO of The Trade Board Limited attended the prestigious World Internet Conference in Wuzhen, China where he spoke at the Sustainable Development of Cross-Border E-Commerce Forum, a key platform that showcased global leaders discussing the future of international trade and e-commerce… more

Sunday, 15 December 2024

How to protect your communications through encryption

Caribbean – After a sprawling hacking campaign exposed the communications of an unknown number of Americans, United States cybersecurity officials are advising people to use encryption in their communications… more

Training talent is the challenge for Dominican Republic to use and develop AI

Dominican Republic – Vocational training is the most important challenge facing the Dominican Republic in using and developing Artificial Intelligence (AI). When evaluated along with other Latin American countries, the scores obtained in this area are below the regional average, according to the Latin American Artificial Intelligence Index (ILIA)… more

Integrity Commission blocks threatening social media accounts

Jamaica – The Integrity Commission (IC) has moved to block some accounts across its social media platforms, ostensibly because of what it deems to be hateful and de-humanising commentary against the commission… more

Region must not be left behind in use of AI, says Bartlett

Jamaica – Minister of Tourism, Edmund Bartlett says the Caribbean region must not be left behind in taking advantage of artificial intelligence (AI) to propel the tourism sector forward… more

Images credit: Steve Buissinne (Pixabay); JBDC; Wikipedia; Wikipedia; Wikipedia; C3 Pure Fibre (Facebook)

Tech companies, often at the forefront of innovation, can paradoxically experience significant challenges with staff morale. This issue can impede creativity, productivity, and long-term success. This issue was highlighted in an article published in the Bahamas last week in which a local tech Chief Executive Officer (CEO) was encouraging fellow businesses that have the means “to use Christmas bonuses to boost staff morale this year, and to continue to retain staff”.

The CEO, whose company developed a platform “to fill the digital solutions void for human resources professionals”, highlighted that other businesses might be giving bonuses to help retain skilled staff whilst putting those that do not at a disadvantage.  He was thus encouraging a digital approach to performance review (such as his product), which can facilitate the requisite evaluation and calculate the incentives and bonuses to be awarded.

Although the CEO may have meant well in suggesting that businesses use Christmas bonuses as a means of boosting staff morale, generally, the contributing factors to staff morale can be complex and nuanced. In other words, money may not solve this issue, but might just act as a temporary fix.

In this article, we highlight some of the causes of low morale, especially in the tech space, and some effective strategies that can be implemented to create environments where employees thrive.

Reason #1:  High workload and burnout

The tech industry is notorious for its demanding work culture, characterised by tight deadlines and long hours. In startups and small businesses especially, the teams are small, with the members wearing many hats. Although the work might be exciting, in those situations, a lot of personal sacrifices often need to be made, which can lead to mental health challenges, strained personal relationships and deep fatigue. Over time, such pressures can lead to burnout, leaving employees feeling exhausted and undervalued.

Reason #2:  Lack of career growth opportunities

Skilled and ambitious individuals are often an asset to employers. They are willing to engage in continuous learning to remain relevant and on the cutting edge, and often, they are also eager for career advancement. However, in small and even medium-sized organisations, the scope for promotion can be limited to non-existent in the Caribbean region in particular.  Although salary increases might help (for a while), employees may still feel stagnant and demotivated, which can still result in low staff morale – even though are being paid above the industry norm.

Reason #3:  Poor leadership and communication

Although an individual might thrive in the hardscrabble of starting a business and trying to build it from the ground up, once it becomes more established and is in the process of building out the organisation, a different dynamic often comes into play. The informal, fly-by-the-seat-of-your-pants approach that allowed the start-up to be agile, responsive and gain a foothold in the market, needs to give way to procedures and structures that allow team members to work together efficiently and effectively.

Ineffective management, unclear expectations, and lack of feedback can cause employees to become frustrated. Further, if there is a lack of open communication the disconnect between staff and leadership becomes exacerbated, which once again, can result in low staff morale.

Reason #4:  Toxic work culture

Coupled with the previous point, a toxic work culture is a factor that is overlooked, as it may not be obvious, such as a gross disregard for staff welfare that could justify government intervention, such as through the labour ministry or the police. Instead, it may be evident through the following examples.

• Inconsistently applied policies
• Favouritism
• Expecting employees to constantly work outside of working hours and disregarding the importance of personal time
• Not taking a strong stance and following through when claims of sexual harassment, threats or bullying have been made
• Fostering an overly competitive environment.

In other words, a toxic work culture can create a hostile work environment, which in turn can erode trust and camaraderie among employees and a high staff turnover.

Reason #5:  Inadequate recognition and rewards

To some degree, this reason speaks to remuneration. Employees like to feel that they are being well compensated for their efforts. However, money is not the only way. People like to know that their hard work is being recognised. A failure to acknowledge their contribution and impact on the organisation can make employees feel unappreciated, leading to disengagement.

Reason #6:  Misalignment with company vision

Finally, and especially among startups and small businesses, leaders do not clearly communicate the organisation’s visions, mission or goals. In many instances, these crucial overarching structures are absent and, to some degree, may only exist in the minds of business owners or leaders. However, if employees do not see how their roles contribute to the company’s purpose, they may struggle to understand how their work fits into that bigger picture.

Key strategies to improve staff morale

For each of the above reasons for low staff morale, highly prescriptive solutions can be provided. However, two crucial themes tend to be at the heart of most interventions: strong leadership and valuing employees.

Many of the staff-related problems experienced in businesses can be attributed to poor leadership. In the start-up space, the skills and grit needed to thrive can become a detriment when a venture needs to grow and mature into a stable business.

Leaders are also the ones who create a positive work culture and establish and foster policies in an organisation. It would also be important to consider investing in leadership training to address deficiencies that might exist and to increase leaders’ and managers’ awareness of their responsibilities and how to spot and properly address contentions that might be emerging.

In tandem with leadership, employees must be valued. Though salary is an important consideration, maintaining a safe and healthy work environment is perhaps even more critical. Individuals want to know that they, as people, in addition to their work, matter. So organisations ought to strive to be fair with their employees, in the hope that they will be productive and happy.

Finally, it is important to highlight that for a variety of reasons, it may be necessary for employees to leave an organisation. Should that be likely, especially when organisations do not have the scope or capacity to facilitate the continued professional development or career advancement of bright and ambitious employees, that reality ought to be acknowledged. Once again, strong leadership and valuing the employees – even letting them go – will be crucial in navigating those difficult situations.

In summary, low staff morale in organisations, and more so tech companies, is not an insurmountable problem. The root causes must be addressed, and thoughtful strategies implemented.  Organisations ought to foster a workplace culture that supports employee satisfaction and productivity whilst also allowing their vision, mission and goals to be realised. The key is often balance and fairness to achieve a win-win situation for parties.

Image credit:  DC Studio (Freepik)

This episode is also available on SoundCloud, Apple Podcasts, Spotify and Amazon Music!!

Although we may all be hyper-aware of the term ‘innovation’, it still seems to be an elusive concept that few people seem to truly understand. As a result, we still have people, organisations and even countries claiming to be fostering innovation, but not appearing to produce any meaningful results.  

We thus thought it opportune – especially with yearend approaching and we start making plans and goals for 2025 – to revisit this episode we recorded with Professor Patrick Hosein that kicked off the innovation series we did in 2019. So, if your organisation is hoping to be more innovative in 2025, or national goals are being prepared, this (relatively) short conversation with Professor Hosein packs a punch!

Introducing our guest

Professor Patrick Hosein attended the Massachusetts Institute of Technology (MIT) where he obtained five degrees including a PhD in Electrical Engineering and Computer Science. He has worked at Bose Corporation, Bell Laboratories, AT&T Laboratories, Ericsson and Huawei, and has published extensively with over 150 refereed journal and conference publications.

Patrick holds 41 granted patents in the areas of telecommunications and wireless technologies. He was nominated for the Ericsson Inventor of the Year award in 2004, was the Huawei US Wireless Research Employee of the Year for 2007 and is a 2015 Anthony Sabga Caribbean Laureate for Science and Technology. He is presently the administrative and technical contact for the .tt top-level domain and the Chief Executive Officer of the TTNIC and a Professor of Computer Science at the University of the West Indies. His present areas of research include Applied Data Science, Operations Research and Performance and Pricing Optimisation for Cellular Networks.

Insight into our conversation

Although this conversation with Professor Hosein is over five years old, it is still as relevant today as it was when it was first recorded. One of the points he made that has stayed with me is the excitement young graduates tend to have at the prospects of applying what they have learnt, working on exciting projects, and, ultimately, changing the world.

However, all too often, the actual workplace is a soul-sucking experience that throws cold water on their hopes and dreams. It is only those who are especially driven and perhaps have connections (and luck!) will leave their home countries to seek better and more enriching opportunities.

Below are key of the questions that drove our conversation.

1. What might Caribbean countries be doing wrong with regard to fostering innovation
2. Who should be driving innovation: Government and/or the private sector?
3. Recognising that innovation tends to require lots of resources, especially money, how can Caribbean countries still foster innovation, and/or justify the spend needed?
4. Through schools and universities, we gain knowledge and certain skills, which are crucial foundational elements, but are they – in fact – fostering innovation?
5. Why is it crucial to focus on problem formulation when trying to find a solution to a problem?
6. How important is it to develop and nurture a culture of patents, and by extension, Intellectual Property, when trying to foster innovation?
7. What might be some of the important elements that are still missing in the Caribbean, in order to foster innovation?

We would love to hear your thoughts!

Do leave us a comment either here beneath this article, or on our Facebook or LinkedIn pages, or via Twitter, @ICTPulse.

Also, if you or a member of your network is interested in joining us for an episode, do get in touch.

Let’s make it happen!

Select links

Below are links to some of the organisations and resources that either were mentioned during the episode, or otherwise, might be useful:

• Professor Patrick Hosein
• TTLab
• TTLab Publications 
• ICT Pulse Podcast episode, ICTP 237: Revisiting tech innovation in the Caribbean region and at TTLAB in Trinidad and Tobago
• ICT Pulse Podcast episode, ICTP 069:  Fusing academic research, innovation and developing practical solutions for industry, with Professor Patrick Hosein 
• ICT Pulse Podcast episode, ICT 039:  Creating a more enabling environment for innovation in the Caribbean, with Professor Patrick Hosein
• ICT Pulse Podcast episode, ICTP 016: Pioneering the use of country-level domain names in the Caribbean, with Professor Patrick Hosein of TTNIC
• University of the West Indies (St Augustine Campus)
• Trinidad and Tobago Network Information Centre (TTNIC)
• Bell Labs
• AT&T
• AT&T Labs Research | AT&T
• Ericsson 

Images credit:   P Hosein; rawpixel.com (Freepik); Gerd Altmann (Pixabay);  Jannoon028 (Freepik)

Music credit: The Last Word (Oui Ma Chérie), by Andy Narrell

Monday, 2 December 2024

Blue skies for microblogging?

Caribbean – All the buzz in social media has been about the “x-odus” from the platform formerly known as Twitter in the wake of the US presidential election and the role that its owner, Elon Musk visibly played during the campaign… more

Social media and the future

Caribbean – THE EDITOR:The results of the recent US election should provide a sobering moment to think about the nature of our media environment…more

Claro Puerto Rico modernizes its security infrastructure with Genetec Security Center

Puerto Rico – Genetec Inc. (“Genetec”), a technology leader in unified security, public safety, operations and business intelligence, reports that Claro, one of the largest telecommunications providers in Latin America, has been taking significant steps toward modernizing its security infrastructure in Puerto Rico, with the implementation of the Genetec™ Security Center unified security platform… more

Tuesday, 3 December 2024

Govt embraces digital, protective farming in food security drive

Barbados – Barbados is charting a new course in agriculture by integrating cutting-edge digital tools and protective farming techniques to bolster food security, enhance resilience to climate change, and modernise its farming practices… more

Grenada’s Mitchell to chair Special COTED on ICT

Caribbean – Chair of the Caribbean Community (CARICOM and Prime Minister of Grenada, the Hon. Dickon Mitchell, will preside over the 111th Special Meeting of the Council for Trade and Economic Development (COTED) on 5 December 2024, which will focus on Information and Communication Technology (ICT)… more

Central Bank approves new e-money issuer

Trinidad and Tobago – THE Central Bank has issued a provisional registration to e-money issuer WamNow Technologies Ltd, (WamNow), the bank said in a release on December 2… more

COSTAATT to work with Animae Caribe

Trinidad and Tobago – THE College of Science, Technology, and Applied Arts of Trinidad and Tobago (COSTAATT) and Animae Caribe have signed a memorandum of understanding (MoU) aimed at revolutionising animation education and advancing the industry in the region… more

Wednesday, 4 December 2024

BTC ‘firing on all cylinders’ as 5G looms

Bahamas – The Bahamas Telecommunications Company’s (BTC) chief executive yesterday pledged to deliver “more innovation” in 2025 via 5G and improved connectivity, adding: “It feels like we’re firing on all cylinders.” … more

Local tech encourages Christmas bonuses to retain staff and boost morale

Bahamas – CEO of local tech company Plato Alpha Design and TriblockHR Duran Humes is encouraging companies that have the means to use Christmas bonuses to boost staff morale this year, and to continue to retain staff.… more

Costly attacks

Barbados – Countries pay thousands of dollars to recover from data breaches, but no one has quantified losses to the individual, says cybersecurity expert Edward Millington, nor have governments been held accountable… more

With smart card, pensioners lead public transport’s tech revolution

Barbados – The Transport Board has taken a bold step into the digital age of public transport with the launch of a smart card system designed to modernise public transit and improve efficiency… more

Connected Caribbean summit to be held in Miami

Caribbean – DEVELOPMENTS in entrepreneurship, artificial intelligence and regional policies will be the topics of discussion at the upcoming Connected Caribbean Summit (CCS) 2024, taking place in Miami, Florida from December 9-12… more

C&W Business reaffirms commitment to Caribbean innovation at Tech Beach Retreat

Caribbean  –  C&W Business has joined Tech Beach Retreat (TBR) organisers in welcoming scores of founders, global executives, and noteworthy investors in technology for the three-day summit that commences on Wednesday (December 4) at the Secrets Resort in Montego Bay… more

Grenada PM to chair special CARICOM information and technology meeting

Caribbean – The Honorable Dickon Mitchell, Prime Minister of Grenada and current Chair of the Caribbean Community (CARICOM), is set to lead the 111th Special Meeting of the Council for Trade and Economic Development (COTED) on December 5, 2024. The primary focus of this meeting will be Information and Communication Technology (ICT)… more

BTP represents Sint Maarten at strategic postal sector ministerial meeting.

Sint Maarten – Bureau Telecommunications and Post Sint Maarten (BTP) proudly participated in the Postal Sector Ministerial and CCE meetings (management meetings held for member countries to discuss regulatory and operational framework matters) organized by the Postal Union of the Americas, Spain and Portugal (UPAEP). This landmark event took place in El Salvador, bringing together key stakeholders from across the region to address pressing challenges in the postal sector… more

‘Beware of cyberbreaches for Christmas’

Trinidad and Tobago – Vice president of the International Information System Security Certification Consortium (ISC2) Caribbean Chapter, Ricardo Fraser, is encouraging online shoppers and consumers in general to be wary of scam calls and other cybersecurity breaches during the Christmas season… more

Thursday, 5 December 2024

Gov’t issues cybersecurity warning amid rising WhatsApp scams

British Virgin Islands – The Virgin Islands government has issued an alert to the public about social engineering attacks targeting WhatsApp users locally… more

CELIA submarine cable connecting the Caribbean to the United States

Caribbean – Members of the submarine cable agreement (CELIA) consortium have introduced CELIA, a new high-capacity “express” cable in the Caribbean region connecting Aruba, Martinique, Antigua, Puerto Rico, and Boca Raton in Florida (USA)… more

Mastercard underlines digital shift

Caribbean – Andrea Scerch, president of Mastercard’s Latin America and the Caribbean (LAC) says financial inclusion remains important for countries in region, noting that while some progress has been made there is still some work to do… more

One Communications supports UG students with data plan

Guyana – One Communications (formerly GTT) recently signed a new University of Guyana (UG) Student Plan agreement with the recently elected University of Guyana Student Society (UGSS) to help students in their studies, stay connected, and access critical academic resources, a release from the utility company stated on Tuesday… more

“Tech-Savvy Seniors Are Transforming their Lives at Sint Maarten Library.

Sint Maarten – The Sint Maarten Library proudly marked the successful completion of its 2024 Cyber-Seniors program with a heartfelt closing ceremony. This transformative initiative empowered 20 senior participants with essential technological skills, helping to bridge the digital divide and enhance their day-to-day lives… more

Friday, 6 December 2024

Cable targets 30,000 ‘reach’ with new network by end ‘25

Bahamas – Cable Bahamas is “aiming to reach” 30,000 subscribers with its new fibre-to-the home network by end-June 2025 while promising shareholders of “continued growth” in profits and earnings per share (EPS)… more

DIR: Just 1.3% of Family Island Airbnbs registered

Bahamas – The Department of Inland Revenue (DIR) yesterday asserted that just 1.3 percent, or 502 out of an estimated 38,000 Family Island vacation rental properties, are registered with it… more

Local businesses urged to take advantage of Amazon direct shipping

Bahamas – Deputy chairman of the Bahamas Trade Commission, Senator Barry Griffin, is encouraging businesses to look for the opportunities that will come with the introduction of Amazon direct shipping to The Bahamas, given that the e-commerce giant and online shopping are not going anywhere… more

Auditors highlight AI fraud threat, urge defences against digital deception

Barbados – In a stark warning to corporate Barbados, the nation’s top internal audit experts on Thursday sounded an alarm on a new digital menace: sophisticated fraud schemes powered by artificial intelligence that can replicate voices and faces with terrifying precision, potentially draining millions from unsuspecting businesses in seconds… more

‘The Caribbean is important to us’

Caribbean – Addressing concerns regarding lower levels of focus being given to Caribbean markets when compared to its Latin America counterparts, Mastercard’s country manager for Jamaica, Trinidad and Tobago, Barbados and the Eastern Caribbean Dalton Fowles has sought to make it clear that all customers across the LAC region is of equal importance to the global payments company… more

Flow working to fix cables damaged by vandals in St. Andrew

Jamaica – Telecommunications company, Flow Jamaica, says its crews are trying to repair the damage to its fibre cable by vandals in the Half Way Tree areaon Friday morning… more

TAJ says computer issue delaying reverse income tax credit payments

Jamaica – Senior Information officer at Tax Administration Jamaica Leighton Beckles, says a computer-related problem at the Accountant General’s office is the main reason for a delay in the payment of funds under the reverse income tax credit scheme… more

SMEs need help to shift from cash, says Mastercard

Trinidad and Tobago – Small and micro enterprises (SMEs) are vital drivers of economic progress but despite their importance, many in Latin America and the Caribbean remain heavily dependent on cash… more

Saturday, 7 December 2024

– Nil –

Sunday, 8 December 2024

Central Bank gets plaudits on e-money

Trinidad and Tobago – Mastercard’s country manager for Jamaica, T&T, Barbados and the Eastern Caribbean, Dalton Fowles, is commending this country’s Central Bank for doing a “pretty good job” in granting Electronic Money Issuer (EMI) licences, which continue to pave the way for T&T’s digital transformation journey… more

Images credit: Jon Tyson (Unsplash); Caribbean Jobs; Stabroek News; Wikipedia

Artificial Intelligence (AI) has become a transformative force in business that has been reshaping how companies operate, interact with customers, and manage resources. While its adoption brings significant advantages, it also presents challenges that need careful consideration.

Over the past several months, business leaders have been excited about AI’s potential in the workplace. Without a doubt, there are several often repeated benefits of using AI, including the following:

• Increased efficiency and productivity. AI can process large volumes of data and perform repetitive tasks faster and more accurately than humans, which can result in significant time savings thus allowing businesses to allocate team members to more strategic and creative activities.
• Cost savings. By automating routine tasks through AI-powered systems, such as chatbots and automated data analysis tools, companies can reduce their labour costs. Effectively, these platforms can replace or supplement human roles at a fraction of the cost.
• 24/7 availability. Unlike human employees, AI systems can work around the clock without fatigue or any special benefits or compensation. Such systems are particularly beneficial for customer service and potentially other customer-facing activities, where chatbots can handle inquiries anytime, enhancing customer satisfaction.
• Improved accuracy and reduced errors. AI excels in tasks requiring precision, such as data entry, financial forecasting, and quality control. Their use would minimise human error, resulting in improved decision-making and a reduction in costly mistakes.
• Scalability. Finally, AI systems can easily scale to meet increased demands. For example, AI algorithms can analyse millions of transactions in real time, which would be impossible for a human team to achieve, costly and require considerable planning and coordination.

However, some concerns have recently been raised about whether organisations might be going overboard with how they are using or intend to use AI.

Scenario 1:  An AI travel influencer

Last month, the National Tourist Board of Germany launched an AI travel influencer, called Emma, to help promote the country.  In having Emma on the team, who by the way has an Instagram account, the Tourist Board would have a travel ambassador that would be available 24/7, have access to a huge reserve of facts and data, and would be cheaper than human travel influencers.

Although Emma’s launch experienced some technical difficulties, critics also argued that the content did not generate an emotional connection that would cause people to spend their hard-earned money to travel. Further, and as expected, human travel influencers felt their livelihood was being threatened. However, they were also of the view that using AI did not produce authentic experiences and genuine storytelling, which human travel influencers bring to the table.

Scenario 2:  An AI book publisher

Spines, an online book publishing platform, recently announced that in 2025, it plans to publish up to 8,000 books next year using AI. The company intends to charge authors between USD 1,200 and USD 5,000 “to have their books edited, proofread, formatted, designed and distributed with the help of AI” (Source: The Guardian).

As expected, some authors and independent book publishers were vociferous in their reaction to this initiative, accusing the company of just wanting to pump out books and not being prepared to give attention to the craft of writing.  On the other hand, Spines is of the view that its platform will empower authors: allowing more of them to get published and to do so without having to directly access or pay for individually all of the services required in the lead-up to getting a book published. Ultimately, the company wants to help 1 million authors get published.

Finally, and just a point of note. Spines is not the only entity using AI in book publishing. Microsoft has launched a new book imprint, 8080 Books, with the goal of accelerating the publishing process and getting books to market faster than traditional publishers. The company has entered into an agreement with HarperCollins for the latter to supply book titles with which Microsoft can train its AI model.

The value of scarcity

These two scenarios are just a few of the ways AI is being used to potentially disrupt traditional industries – though the full results are yet to be seen. Nevertheless, AI and, by extension technology, are making some significant inroads into areas that perhaps had been considered human-centric and human-driven. For example, Emma might need some work to ensure the technology operates well and the content connects better with viewers; but those are fixable problems.

However, an emerging concern based on the book publishing scenario is that ‘more is not always better’. If book publishers start pumping out a million books each, we, the reading public, will be inundated with books – many of which are likely to be poor quality, making it considerably more difficult to find the real gems in the sea of new publications.

Having said this, it could be successfully argued that traditional book publishers have had way too much power over which authors get published. Numerous now-famous authors have shared stories about having their manuscripts rejected by well-known publishing houses before they finally got accepted, usually by a small, independent publisher. However, although there might be a case for greater equity, potentially being overwhelmed by poor-quality books is disconcerting.

Being statistically average

AI travel influencers may be especially appealing to Caribbean countries, many of which count tourism among the largest contributors to their economy. Moreover, being able to stretch a country’s marketing and promotion budgets further by leveraging AI could be quite compelling.

However, an important question that needs to be asked is, “Could an AI help us to be unique?” “More compelling?”

One of the challenges with most of the publicly available AI platforms is that the advice or insights they tend to share are statistical norms or around the average, as was discussed in a recent ICT Pulse Podcast episode on whether you would let AI make all of your decisions. Further, although to the individual user, the AI recommendation or AI-generated content may appear novel and insightful, if more people ask the same question, they are likely to receive similar answers – which, of course, will no longer seem unique.

Hence, if Caribbean countries used AI in their tourism promotional effort, they could end up with similar content and/or a similar aesthetic – especially since most are selling sun, sea and sand, and if the same AI platform is used.

In summary and as noted earlier, AI is and will continue to have an impact on virtually all industries and sectors, even those considered sacred cows and impervious to technology. However, the decision to use AI to replace certain roles or functions in business is not one to be taken lightly. Although AI offers unparalleled benefits, there are also well-known challenges such as high initial costs, job displacement and ethical concerns, as well as other adverse consequences that are likely to only emerge when it is being used. Hence businesses and organisations ought to carefully the pros and cons, to ensure they are adopting AI responsibly to balance innovation with humanity.

Image credit:  kues1 (Freepik)

This episode is also available on SoundCloud, Apple Podcasts, Spotify and Amazon Music!!

To some degree, it is likely that most of us have a bit of a love-hate relationship with the internet. Though we readily acknowledge its benefits and impact on our lives and livelihoods and perhaps would not wish to be without it, at the same time, we may also be prepared to admit that it has also brought with it certain complexities that, before, we did not have to consider.

However, with how busy our lives are these days, we may not even have the mental space to ponder these things. Nevertheless, there is perhaps an even greater need for us to be strategic in our internet use, and there might be an even greater obligation for those in leadership positions, as the frameworks and systems established affect not only their organisations but also their customers and the society at large.

So, what should you want from the internet in 2024 and beyond? That is a question only you can answer, but it is strongly recommended that you consider it and be intentional in your choices.

Introducing our guests

Rodney Taylor is the Secretary-General of the Caribbean Telecommunications Union (CTU). Prior to that appointment, he was the Chief Digital Technology Officer of the Ministry of Innovation, Science and Smart Technology (MIST), in Barbados, where he was the technical lead on Barbados’ digital transformation, to improve public sector service delivery through strategic use of innovation, science and SMART technology.

Mr. Taylor has over 20 years of professional experience, which includes managing the Information Systems Unit in Barbados’ Ministry of Foreign Affairs and Foreign Trade and its overseas missions. He also previously served as the Business Development and Operations Manager of the CTU, where he worked with regional governments in the development of policies to govern ICT and represented the region in many international ICT conferences. He also led the work to operationalise the CTU’s Caribbean Centre of Excellence, to offer consultancy services to the Member States and others.

Mr Taylor has been an advisor on Internet Governance and has published research on e-commerce diffusion in small island developing states in the Journal of Information Systems for Developing Countries. He is an Ethical Hacker and a founding member and former Chairman of the Barbados Chapter of the Internet Society, a global organisation that aims to promote the open development, evolution, and use of the Internet for the benefit of all people throughout the world.

Insights into our conversation

One of the main reasons why the Secretary-General of the CTU was invited to wrap the final episode of the year on “The Internet we should want” series is that he would be able to share a regional perspective on the issue. He did not disappoint. Moreover, the SG was quite candid about many of our shortcomings, especially regarding the structures that still need to be established or upgraded to allow all Caribbean users to leverage the internet and for our societies to fully realise the efficiencies and other benefits when the more comprehensive internet integration occurs.

Below are key questions posed to the SG during our conversation.

1. How has the landscape of the internet evolved over the past 5—10 years? And what are your thoughts on the current state of internet penetration and use in the Caribbean region, and how it compares to previous years?
2. The CTU is an important contributor to shaping the CARICOM Single ICT Space (SICTS). How important will the SICTS be in the foreseeable future? Or could it become irrelevant even before it is fully realised?
3. What do you think of the region’s digital economy? And how could Caribbean countries leverage the internet more to further develop their digital economies?
4. What impact, if any, might the Internet of Things have here in the region?
5. Privacy and data protection have been growing in importance globally over the past decade. What should we as a region want with respect to privacy and data protection?
6. What role has social media been playing in the Caribbean? And what role should social media be playing in the region?
7. How should we be moving towards the internet we say we want? How do we get to the internet we want?

We would love to hear your thoughts!

Do leave us a comment either here beneath this article, or on our Facebook or LinkedIn pages, or via Twitter, @ICTPulse.

Also, if you or a member of your network is interested in joining us for an episode, do get in touch.

Let’s make it happen!

Select links

Below are links to some of the organisations and resources that either were mentioned during the episode, or otherwise, might be useful:

• Rodney Taylor
• Caribbean Telecommunication Union
• CARICOM IMPACS (Caribbean Community Implementation Agency for Crime and Security)
• ICT Pulse Podcast episode, ICTP 272: Expert insights update on cyber threats and security in the Caribbean, with Dale Joseph of CARICOM IMPACS
• ICT Pulse Podcast November 2024 Community Chat episode, ICTP 330: Online advertising, learning and collaboration and Digicel’s latest digital transformation report
• ICT Pulse Podcast episode, ICTP 206: We have CBDCs, but is the Caribbean ready for a regional stablecoin?
• ICT Pulse Podcast episode, ICTP 158: Creating a seamless and harmonised regional telecoms and ICT space, with Rodney Taylor, of the CTU

Images credit:  CTU;  rawpixel.com (Freepik);  yogiermansyah22 (Freepik); rawpixel.com (Freepik);

Music credit: The Last Word (Oui Ma Chérie), by Andy Narrell

Podcast editing support: Mayra Bonilla Lopez

Monday, 25 November 2024

Digital learning platform aims to revolutionise tracking students’ performance

Antigua and Barbuda – The One Lern platform, developed by FortunaPIX, offers educators powerful tools to track student progress and identify areas needing attention in real-time… more

FTX to begin distributing payments to creditors and customers in early 2025

Bahamas – FTX, the bankrupt cryptocurrency exchange, has announced plans to begin distributing payments to creditors and customers in early 2025, following the approval of its Chapter 11 Plan of Reorganization, which is expected to take effect by January… more

Expansion of CCTV network earmarked for 2025

Cayman Islands – Cayman’s 400-camera-strong CCTV network will be expanding next year to fill gaps in strategic locations as part of planned upgrades by the Department of Public Safety Communications… more

Guyanese soon to benefit from open government data

Guyana – Ordinary Guyanese, including people involved in various types of businesses, will soon be able to access high-quality government data that would assist them to make decisions or create new tools for planning and development following Monday’s parliamentary approval of the Open Data Bill… more

Why Biometrics cannot work in Guyana in 2025?

Guyana – Dear Editor, It baffles me that less than twelve (12) months before a General Elections, the PNC and their associated fringe parties have now found the voice to call for biometric technology… more

Jamaica Enters New Era of Digital Transformation with Roll Out of National ID Card

Jamaica – Phased roll out of the National Identification System (NIDS) is underway, marking a new era in Jamaica’s digital transformation… more

JAMPRO forum highlights digital transformation as key to unlocking Jamaica’s economic potential

Jamaica – Jamaica Promotions Corporation recently hosted its Local Direct Investment Forum, under the theme: ‘Jamaica Business Gateway: Unlocking Economic Potential Through Digital Transformation.’ … more

Symptai urges Jamaican businesses to act now on data privacy ahead of the December 1 deadline

Jamaica – With the December 1 registration deadline for Jamaica’s Data Protection Act (DPA) fast approaching, Symptai Consulting Limited emphasizes the urgent need for businesses to prioritize compliance… more

Flow launches Christmas promotion with $ in prizes

Saint Vincent and the Grenadines – Flow, a leading communications and entertainment provider has launched its 2024 Christmas promotion, dubbed “Christmasing with Flow”… more

Tuesday, 26 November 2024

BTC upgrades Ragged Island mobile network to 100% LTE

Bahamas – BTC has announced that it has successfully upgraded the mobile network on Ragged Island to 100% LTE services, including Voice over LTE (VoLTE) for improved call quality. This recent upgrade marks a complete transition from older 2G and 3G technologies, providing residents with faster data speeds and clearer voice calls… more

NDMA cybersecurity team placed 18th in recent Hackathon

Guyana – The National Data Management Authority (NDMA) yesterday said that its cybersecurity team comprising Justino DaSilva, Shameer Jalim, Maryam Bacchus, Latoya Etkins, and Irshad Nasir achieved a prestigious top 20 finish, placing 18th at the CyberQ: Security in the Quantum Era Hackathon… more

Jamaican tech firm Optimity Group to develop solutions for Dubai’s tourism industry

Jamaica – Local technology solutions provider Optimity Group has announced a franchise agreement partnership with a London-based company Nebula GCC to develop cutting-edge e-wallet solutions tailored to the Middle Eastern Market… more

Public warned to know cybercrimes law or face the penalties when breached

Saint Vincent and the Grenadines – Vincentians are being warned that they can find themselves on the wrong side of the Cybercrime law by committing certain acts which many deem ‘normal’ such as searching their partner’s phone, as well as sharing sexual images of children… more

Imbert: No critical NIB information compromised in cyber attack

Trinidad and Tobago – FINANCE Minister Colm Imbert says the National Insurance Board (NIB) did not suffer any loss of critical information as a result of a cyber attack last December… more

NCRHA promises AI-centred healthcare revolution

Trinidad and Tobago – HEALTHCARE in Trinidad and Tobago is said to be on the brink of transformation as generative artificial intelligence’s (AI) influence on practically every industry continues to grow… more

Ransomware attacks becoming more sophisticated, dangerous

Trinidad and Tobago – Every 14 seconds, a company faces a ransomware attack in North America. This according to chief executive officer of Canada-based cybersecurity solutions company VARS Corporation, Guillaume Caron… more

Wednesday, 27 November 2024

BRIBERY PROBE

Caribbean – Digicel Group Holdings is currently cooperating with the United States Department of Justice (DOJ) on possible violations of the USA’s Foreign Corrupt Practices Act (FCPA)… more

How search AI is changing marketing

Caribbean – IN the ever-evolving digital landscape, search AI is changing the way we interact with information online. From how we find answers to how businesses position themselves, search AI is redefining what it means to “Google” something in the 21st century. It’s no longer just about keywords and links; it’s about delivering relevance, personalisation, and efficiency… more

Regional leaders To Attend Caribbean Summit in Miami from December 9

Caribbean – Regional leaders are assembling at the Connected Caribbean Summit 2024 (CCS 2024) in Miami from December 9 to 12, to deliberate on practical strategies to accelerate Caribbean advance from the “status quo to true transformation”… more

Grenada parliament to introduce the use of AI in 2025

Grenada – Grenada’s Parliament will introduce artificial intelligence (AI) tools next year and legislators will be encouraged to make full use of the technology, Speaker Leo Cato said Tuesday… more

Going digital: Immigration, Customs to introduce electronic forms starting at International Airport

Guyana – Aiming to enhance government efficiency, two of Belize’s most important and public-facing departments are starting to go digital… more

The gov’t must revisit the Open Data Act and commit to strengthening it through collaboration with stakeholders

Guyana – Dear Editor, The Parliamentary Opposition is clear – we understand and support the imperative of open data. An Open Data Act should not only mandate the release of public data but also establish a robust framework for accountability, innovation, and citizen engagement… more

Companies urged to step up data privacy compliance as registration deadline approaches

Jamaica – With the December 1st registration deadline for data controllers to get complaint under the Jamaica Data Protection Act (DPA) fast approaching, businesses are being urged to step up their data privacy efforts… more

Female tech leaders for centre stage at Tech Beach Retreat

Jamaica – An exceptional lineup of female technology leaders are poised to take centre stage at Tech Beach Retreat (TBR), this December in Montego Bay, Jamaica… more

The evolution of cybersecurity in banking

Jamaica – CHANGES in the banking sector associated with new digital initiatives have ushered in an unprecedented number of cybersecurity risks… more

TTSEC warns public over Telegram scam

Trinidad and Tobago – The Trinidad and Tobago Securities and Exchange Commission (TTSEC) is warning people about a new scam on the Telegram instant messaging service in which con artists are asking for an “investment” of money to get back much more in a short space of time… more

Thursday, 28 November 2024

Flow Antigua and Barbuda gets new Country Manager

Antigua and Barbuda – C&W Communications, the operators of Flow, Flow Business, C&W Business and BTC, is pleased to announce the appointment of Wayne Hull as Country Manager of its operations in Antigua and Barbuda, a release said… more

Commission’s $221.6m set to rank behind FTX victims

Bahamas – The Securities Commission’s top executive yesterday confirmed it is in talks for its $221.55m claim to rank behind FTX’s clients and other victims in the creditor payout queue… more

Legal threats to $30m in FTX property sales

Bahamas – Legal threats have slowed the sale of around $30m worth of Bahamian real estate that was acquired by the collapsed FTX crypto exchange’s property affiliate, it has been revealed… more

Almost 7,000 business names registered since Business Registry went fully online

Belize – Belize’s Online Business Registry System (OBRS) is celebrating its second anniversary today, marking two years of streamlined business services… more

Belize implements Electronic Immigration and customs forms at Philip Goldson International Airport

Belize – Cabinet’s discussions on November 26, 2024 included the implementation of electronic immigration and customs departure and arrival forms… more

Belize Introduces New Digital Embarkation/Disembarkation E-Form for Travelers

Belize – Тhе Веlіzе Тоurіѕm Воаrd іѕ dеlіghtеd tо ѕhаrе thаt thе Dераrtmеnt оf Воrdеr Маnаgеmеnt аnd Іmmіgrаtіоn Ѕеrvісеѕ аnd thе Сuѕtоmѕ аnd Ехсіѕе Dераrtmеnt, іn соllаbоrаtіоn wіth thе Міnіѕtrу оf Рublіс Utіlіtіеѕ, Еnеrgу, Lоgіѕtісѕ, аnd Е-Gоvеrnаnсе hаvе lаunсhеd а nеw Оnlіnе Іmmіgrаtіоn аnd Сuѕtоmѕ Dесlаrаtіоn Ѕуѕtеm… more

Invest in digital literacy for students with disabilities

Jamaica – THE EDITOR, Madam:  The response from the government was swift and, for the first time in a long while, hopeful. The Ministry of Education stepped in to cover her tuition and promised support for her transition to high school… more

Experts discuss AI versus humans in Trinidad and Tobago healthcare

Trinidad and Tobago – “Are humans more empathetic than robots?” Dr Ronnie Sebro posed this question at the Artificial Intelligence (AI) in Healthcare conference at Hilton Trinidad, Port of Spain on November 26, causing an equally comical and uncomfortable stir among the health experts in the room unprepared for the answer… more

Finance experts: More education needed on e-money

Trinidad and Tobago – E-money, going cashless and digital currency have all become buzzwords over the past few years, with both the public and private sectors making significant strides to enable Trinidad and Tobago to benefit from the evolving e-money ecosystem… more

How businesses are using data to evolve

Trinidad and Tobago – DECISION-MAKING is key for any business: how the leadership of the business governs its management, how managers strategise and how the team performs overall depends on the decisions made… more

RBL customers face new phishing scam

Trinidad and Tobago – Scammers are now replicating Republic Bank Ltd’s (RBL) RepublicOnline platform to phish people’s personal information and take control of their accounts… more

Friday, 29 November 2024

G.O.B. Considers Online Classes for Students in Flooded Areas

Belize – The Ministry of Education is still figuring out how to best support students in the areas hardest hit by the floods… more

Kemal Brown | 7 Strategies to Increase Sales Via Digital Channels This Holiday Season

Caribbean – The holiday season is a critical period for businesses to connect with their audiences and deliver memorable experiences… more

Eyes on the Future – VM taps digital, innovation for growth in new era

Jamaica – The VM Group has come a long way since its founding in 1878, even as it maintains its purpose of facilitating savings and investments to transform lives… more

Tech start-ups urged to seek international funding

Jamaica – TECHNOLOGY start-ups are being encouraged to focus on raising capital from international investors instead of relying solely on local sources… more

Saturday, 30 November 2024

FIFA Foundation partners with Ministry of Education to reach 10,000 students in 3 years with Digital Education Programme

Belize – Тhе Fооtbаll Fеdеrаtіоn оf Веlіzе (FFВ) сеlеbrаtеd а ѕіgnіfісаnt mіlеѕtоnе wіth thе оffісіаl hаndіng оvеr оf еquірmеnt fоr thе FІFА Fоundаtіоn Dіgіtаl Еduсаtіоn Рrоgrаmmе, whісh аіmѕ tо rеасh 10,000 ѕtudеntѕ оvеr thе nехt thrее уеаrѕ… more

Ministry of Education’s Doodle Learn to engage over 6,000 students in Belize

Belize – Оn Nоvеmbеr 29, 2024, thе Міnіѕtrу оf Еduсаtіоn, Сulturе, Ѕсіеnсе аnd Тесhnоlоgу, іn раrtnеrѕhір wіth thе Іntеrnаtіоnаl Dеvеlорmеnt Ваnk (ІDВ) lаunсhеd аn іnіtіаtіvе tо ѕuрроrt ѕсhооlѕ bу рrоvіdіng brаnd-nеw Сhrоmеbооkѕ fоr ѕtudеntѕ tо раrtісіраtе іn thе Dооdlе Lеаrnіng Рrоgrаmmе, ѕtаrtіng wіth Аll Ѕаіntѕ’ Аnglісаn Ѕсhооl… more

Why all the digital talk?

Trinidad and Tobago – THE EDITOR: On November 27 I went to the Arima office to have my driver’s licence renewed… more

Sunday, 1 December 2024

Digital Immigration Promises Faster Travel Through Belize

Belize – Starting today, travellers to Belize will experience a faster, paperless journey through the country’s borders with the launch of a new online immigration and customs declaration system. This digital upgrade aims to streamline the travel process, cutting down on wait times and eliminating the need for paper forms, making it easier than ever to visit Belize… more

SIM saga

Jamaica – Dear Claudienne,  Trust all is well with you. I am seeking your assistance to address an issue I am having in trying to get my replacement Flow SIM card chip… more

Fraud squad investigating Police Credit Union scams

Trinidad and Tobago – Fraud Squad detectives are investigating reports of scamming activities involving people posing as representatives of the Police Service Credit Union… more

Images credit: Karolina Grabowska (Pixabay); Wikipedia; Wikipedia; Wikipedia; Wikimedia Commons; VM Group (Facebook); Wikipedia

In the race for growth and market dominance, businesses often lose sight of their unique strengths. Although aiming for widespread appeal and increased market share can be a rewarding strategy, it is not always sustainable.

Further, businesses are often encouraged to pivot and evolve to keep up with technology, with examples such as Kodak, Blackberry, and Blockbuster used as casualties of companies not being innovative and prepared to keep up with the times. However, with a little research, one would realise that companies such as Kodak and Blackberry still exist and are still operating – but are no longer the household names that they used to be. They, among many other once-dominant tech companies, in particular, have embraced the power of niche markets after their mainstream appeal declined.

A lesson from the past: Kodak

Kodak was once synonymous with photography, holding a dominant position in the film and camera industry. However, the company’s failure to adapt to the digital revolution led to its decline. After filing for bankruptcy in 2012, Kodak shifted its focus to niche markets like specialised printing technologies, professional imaging solutions, and even scientific research.

Today, Kodak caters to industries like healthcare (with radiography and diagnostic imaging) and cinema (offering high-quality film for movie production). By narrowing its scope, Kodak found profitability in areas where its expertise remains unmatched.

A lesson from the past: Blackberry

BlackBerry once reigned supreme in the mobile phone market, known for its iconic physical keyboards and secure messaging platform. But as Apple and Android devices gained popularity, BlackBerry’s market share plummeted.

Rather than trying to compete in the saturated smartphone market, BlackBerry pivoted to become a leader in cybersecurity and enterprise software – which was always its strength. Its products now cater to organisations needing secure communication and data protection. This niche focus has allowed BlackBerry to thrive in a specialised segment, leaving the general consumer market behind.

A lesson from the past: IBM

From the mid-1950s, IBM was synonymous with computing, leading the market in hardware, personal computers, and mainframe systems. However, as competition in hardware intensified with the rise of companies such as Apple and Dell, IBM shifted its strategy.

Today, IBM focuses on enterprise solutions, including cloud computing, artificial intelligence (AI), and quantum computing. Its flagship AI platform, Watson, was widely used in healthcare, finance, and customer service for predictive analytics and decision-making, and Watson’s successor, Watsonx, is IBM’s cloud-based commercial generative AI and scientific data platform.

A lesson from the past: Nokia

Finally, Nokia was once a global leader in mobile phones, dominating the market in the early 2000s. However, the company failed to keep up with the smartphone revolution led by Apple and Android devices. After selling its phone business to Microsoft, Nokia reinvented itself.

Today, Nokia is a key player in telecommunications network infrastructure and advanced technologies, particularly in 5G. Its expertise in network solutions has made it a critical partner for governments and businesses looking to build next-generation communication systems.

Why being niche works

From the above examples, and there are still more, these businesses have been able to survive – and even thrive – by stopping being ‘all things to all people’. Often, the change was triggered externally by market forces, but in many instances, these businesses ended up going back to basics and (in many ways) the niche field in which they began.

Invariably, these businesses were able to tap into the deep and specialised expertise they possessed, such as in photography and imaging in the case of Kodak, and enterprise security in the case of Blackberry. Moreover, among their diehard customer base – those who knew the value of what they offered and not just mass consumers – there would be strong customer loyalty as their products addressed specific pain points. Further, in focusing on a specific segment of the market, niche businesses tend to face less competition and can command premium prices by offering highly specialised solutions.

It should thus come as no surprise that niche businesses may be more equipped to be seen as authentic and trustworthy and are able to build genuine relationships with their customers. in turn, this relationship with their customers and their specialised focus can help buffer them from market-wide trends that can be volatile, allowing them to be more stable and resilient.

Finally, in having a narrow focus, niche businesses can make more efficient use of resources. For example, in terms of product or service offerings, the business can offer a limited number of off-the-shelf products and services, but with the option for customised solutions or specialised builds being fulfilled separately and at a premium. If catering to mass consumers, a business may need to offer a broader range of products or services, all of which would need to be manufactured or maintained and offered at competitive prices, which could lead to much more waste in the long run.

Being niche may mean managing expectations

While the allure of growth and mass-market dominance can be tempting, it is not the only path to success. Carving out a niche market and catering to a specific audience can lead to long-term stability and success. Interestingly, companies that once dominated entire industries, such as those previously highlighted, have leveraged their deep and specialist expertise and were able to revitalise their business, thus assuring their long-term sustainability.

In today’s competitive landscape, standing out is not about being everywhere: it is about being indispensable to the right audience. Whether your business is a startup or an established company, finding your niche and serving it exceptionally well might just be the smarter, more fulfilling way forward.

Image credit: jannoon028 (Freepik)

This episode is also available on SoundCloud, Apple Podcasts, Spotify and Amazon Music!!

Welcome to our November 2024 Community Chat episode! This month’s discussion is generally focused on business-related issues.

As we approach the end of 2024, we have an opportunity to review the decisions we made during the year – both personally and professionally – whether they paid off and what we might wish to do differently in 2025. Hopefully, the goal is to be more successful next year than you were this year, and critical to achieving that is making strategic plans that will be implemented. Work-wise, we think this episode can help!

Introducing our guest panellist

With over 30 years of experience, Gerry George is a leading ICT professional and policy expert. Known for his work and advocacy in shaping ICT & telecommunications policies and regulations, he has dedicated the past 15 years to driving compliance, competition, and innovation across the sector.

Gerry is deeply committed to industry advancement and governance, actively engaging in both local and international trade associations and forums. Currently, he serves as President of SLICTA, the ICT Association of Saint Lucia, an Advisory Council member of the American Registry of Internet Numbers (ARIN), and Chair of the International Institute of Communications (IIC)’s Caribbean Chapter.

As founder of DigiSolv, Inc., he has led a successful consultancy for over 25 years, delivering practical, affordable and innovative business solutions to a wide array of clients. Respected across the ICT community, Gerry is a steadfast advocate for growth, collaboration, and best practices in the industry and wider community.

Matthew Cowen is a seasoned expert in Information and Communication Technologies (ICTs) with over 30 years of experience. Having resided in the French West Indies for approximately 20 years, Matthew has dedicated this time to understanding the region from a technological perspective. Fluent in English and French, and conversant in French Creole, Matthew’s passion lies in exploring how technology shapes our world, both technically and socially.

Matthew has successfully worked on various projects across the Caribbean, in both English-speaking and French-speaking territories. His extensive experience is detailed in his Curriculum Vitae at matthewcowen.org. Matthew also writes a newsletter called The Future is Digital, which delves into issues surrounding digital technology, its use, and its impacts in the Caribbean. The newsletter occasionally explores global topics, reflecting the inherently global nature of digital technology. His goal is to help businesses understand and thrive in the digital environment.

Holding a master’s degree in Operational Management from ESSEC Business School (Paris), Matthew also possesses numerous industrial and sectorial certifications from organisations such as UNCTAD and Microsoft. He has worked with international organisations like UNESCO and USAID, as well as other business development projects in the Caribbean. Matthew is also a certified trainer for adults.

The topics discussed

First, with virtually everyone online, it makes sense for businesses to also advertise online. However, Are Caribbean businesses really benefitting from online advertising? With the value of online advertising estimated at USD 232.7 billion in 2023 and should reach USD 538.2 billion by 2032, what has been the real impact of online advertising on your business? We discuss.

For our second topic, we shift to the entrepreneurship and startup space to discuss the lack of collaboration that tends to occur. Often, we see the results. Businesses limping along, which could have been much further ahead had they been more open to strategic partnerships and building teams. Hence, our topic was, Learning and development – promoting a culture of learning and collaboration within our space.

Finally, regional telecommunication company, Digicel, in collaboration with Symptai Consulting Limited recently released its 2024 Caribbean Research Report and Maturity Guide under the theme, Navigating Digital Transformation. The panel discusses the findings of the report, which examines the progress and challenges faced by Caribbean businesses.

We would love to hear your thoughts!

Do leave us a comment either here beneath this article, or on our Facebook or LinkedIn pages, or via Twitter, @ICTPulse.

Also, if you or a member of your network is interested in joining us for an episode, do get in touch.

Let’s make it happen!

Select links

Below are links to some of the organisations and resources that either were mentioned during the episode, or otherwise, might be useful:

• Gerry George
• Mathew Cowen  website  | LinkedIn
• Europe Union publication, Study on the impact of recent developments in digital advertising on privacy, publishers and advertisers
• Research article, You Can’t Hide Behind Your Headset: User Profiling in Augmented and Virtual Reality
• ICT Pulse Podcast episode, ICTP 270: Breaking the shackles of digital colonialism, with Ingrid Riley and Matthew Cowen
• Digicel and Symptai Consulting e-report, Navigating Digital Transformation: 2024 Caribbean Research Report & Maturity Guide

Images credit:  G George;  M Cowen;  creativeart (Freepik);  rawpixel (Pixabay);  Freepik

Music credit: The Last Word (Oui Ma Chérie), by Andy Narrell

Podcast editing support: Mayra Bonilla Lopez

Monday, 18 November 2024

CIBC Caribbean wins ECCU Technology Innovation Award

Caribbean – CIBC Caribbean has achieved a significant milestone by securing the 2024 Eastern Caribbean Currency Union (ECCU) Bank of the Year Award for Technological Innovation from the Eastern Caribbean Central Bank (ECCB), marking a testament to its commitment to digital banking… more

MSMEs should consider artificial intelligence to fight cyberattacks

Jamaica – The Jamaica Business Development Corporation (JBDC) is calling on entrepreneurs in the Micro, Small & Medium-sized Enterprise (MSME) sector to adopt innovative strategies to protect their businesses from the growing threat of cyberattacks… more

Police Force issues WhatsApp Scam Advisory

Saint Kitts and Nevis – In an advisory to SKN’s populace, the White Collar Crime Unit (WCCU) of the Royal St. Christopher and Nevis Police Force (RSCNPF) highlighted that several members of the public have been affected, using the social media platform, WhatsApp, to date… more

Tuesday, 19 November 2024

‘Forced silence’: Barbados may jail citizens for online posts causing ‘emotional distress’

Barbados – Aproposed law being debated in the Caribbean island of Barbados threatens citizens with up to seven years in prison for causing “emotional distress” through online posts, leading to public protests and accusations of silencing free speech… more

How to stay safe from scammers

Caribbean – Last month was Cybersecurity Awareness Month, and with Christmas approaching quickly it’s the perfect time to learn how to protect yourself from scams… more

Mastercard replacing cards with biometrics by 2030

Caribbean – Mastercard said it plans to phase out physical debit and credit card numbers for making purchases, in favor of biometrics to ensure the security of a transaction, the company said in a statement sent to Guardian Business… more

Digicel launches 10 millionaires promotion

Guyana – Digicel Guyana says it is set to make dreams come true this festive season with its  “10 Millionaires for Christ-mas” campaign, which will award one million dollars each, to ten customers… more

Digital Transformation Ministry, UTT collaborate on cyber security

Trinidad and Tobago – THE Ministry of Digital Transformation (MDT) and the University of Trinidad and Tobago (UTT) have signed a memorandum of understanding (MOU) aimed at advancing cyber security training and collaboration… more

Wednesday, 20 November 2024

Man accused of attempted theft of laptop

Bahamas – A MAN was granted bail after being accused of trying to steal a laptop from an electronic store in the Mall at Marathon last week… more

SECURITY FIRM AIMS TO ENHANCE SAFETY AND INDEPENDENCE FOR SENIORS AND THE DISABLE

Bahamas – In the face of increasing crime rates and alarming incidents of elderly abuse, One Touch Security is addressing safety concerns with cutting-edge technology designed to empower seniors and individuals with disabilities… more

TRIBUNE TECH: Changing the game – AI and screen technology

Caribbean – In the world of gamers, technology defines the player’s experience… more

No biometrics in voting process possible without constitutional change – Nandlall, Ramkarran

Guyana – Biometric voting could only be introduced here if there are constitutional changes, Attorney General Anil Nandlall has stressed, adding that in raising the issue again, the opposition is just attempting to misdirect the public before elections… more

Jamaica begins rolling out national ID

Jamaica – Jamaica symbolized its adoption of a digital national ID system in a ceremony with the country’s prime minister… more

Simply Secure now majority owner of tTech Ltd, offers to purchase remaining 30.9% shareholding

Jamaica – Florida-based Simply Secure Limited has increased its shareholding in Jamaican IT company, tTech Limited and is now the majority owner… more

Tech Beach Retreat partners with Google, Massy for 2024 staging

Jamaica – Tech Beach Retreat, a regional technology conference, has announced that Google and Massy Group have signed on as lead sponsors for its Jamaica staging December 4-6 in Montego Bay. This marks a significant milestone in the conference’s mission to transform the Caribbean’s digital landscape… more

Grisha: Digital Entry Card being revised, residents don’t need to use form for now

Sint Maarten – The Digital Entry Card for St. Maarten, introduced as a pilot over a month ago, is being revised and tweaked and a new version is expected soon. The system is also being updated… more

UTT signs cyber MoU

Trinidad and Tobago – The Ministry of Digital Transformation and the University of Trinidad and Tobago has signed to a Memorandum of Understanding (MoU) focussed on advancing the local cybersecurity landscape… more

Thursday, 21 November 2024

KEITH ROYE II: Machine learning now a corporate necessity

Bahamas – In today’s fast-paced business world, companies are turning to machine learning (ML) to drive efficiency, reduce costs and gain a competitive edge. As a technology that leverages data to make predictions, automate tasks and optimise processes, machine learning is reshaping business operations across numerous industries… more

Mastercard’s vision: a future without passwords

Caribbean – Mastercard has announced its vision to transform online shopping by 2030. It envisions a future where physical card numbers are no longer needed to make purchases… more

Elon Musk’s Starlink seeks license to provide internet services in Guyana

Guyana – Vice President Dr. Bharrat Jagdeo has confirmed that Starlink, the satellite internet company owned by tech billionaire Elon Musk, is seeking a license to provide internet services in Guyana… more

CANTO and Suriname’s Ministry of Transport, Communication, and Tourism Forge Strategic Partnership to Advance ICT Innovation

Suriname – NTO, the Caribbean’s premier trade association for the ICT sector, has joined forces with Suriname’s Ministry of Transport, Communication, and Tourism in a bold step toward accelerating the nation’s digital transformation… more

Cashlessness will benefit T&T economy, says Outridge

Trinidad and Tobago – The lack of digital literacy awareness is hindering the country from moving into the digital transaction realm… more

Empowering confidence in digital payments: Mastercard’s commitment to cybersecurity in T&T

Trinidad and Tobago – As Trinidad and Tobago embraces the digital age, the way we do transactions is also evolving. Digital payments, from contactless cards to mobile wallets, are becoming increasingly integrated into our daily lives, offering convenience and efficiency. However, this progress needs to come with a robust strategy on cybersecurity… more

Friday, 22 November 2024

CIBC Caribbean team presents Laptops to Students of the Seventh Day Adventist Primary  

Barbados – The children of the classes 3 and 4 of the Bridgetown Seventh Day Adventist Primary School in Dalkeith, St. Michael will now be better able to get on with their computer coding classes… more

Sir Winston Scott Memorial Lecture to focus on ethical use of AI

Barbados – How countries can leverage artificial intelligence (AI) ethically and fairly will be the focus of the 49th Sir Winston Scott Memorial Lecture, which takes place next Monday, November 25 at 6:30 p.m., at the Frank Collymore Hall… more

Mandatory offer coming amid tTech takeover

Jamaica – The takeover of IT services firm, tTech Limited, is all but complete… more

Saturday, 23 November 2024

E-books get second chance in Antigua and Barbuda’s education system

Antigua and Barbuda – The Ministry of Education (MoE) has taken a bold step to reintroduce e-books into the nation’s education system… more

Police warning over cyber criminals – Grindr hook-up ups end in cars, cash, phones stolen

Trinidad and Tobago – THE police are warning about criminals prowling social media and preying on people through fictitious items for sale or promises of a good time and budding romances… more

TSTT, get with the programme

Trinidad and Tobago – THE EDITOR: The TSTT landline which serviced our family home was disconnected after our Mom passed… more

Sunday, 24 November 2024

Data protection compliance is a competitive advantage

Jamaica – While the Data Protection Act (DPA) 2021 has been onerous for businesses to implement, founder and group CEO of Securys Limited Ben Rapp believes that an organisation’s compliance with the legislation can serve as competitive advantage… more

Enhancing patient safety with smart tech

Jamaica – Patient safety remains a critical concern in hospitals worldwide, and Jamaica is no exception. With global and local pushes towards safer, smarter healthcare systems, it is time to truly begin to explore technology-driven solutions to improve patient care and reduce risks… more

Flow sales ‘resilient’ at US$103m for Sept quarter

Jamaica – Telecommunications provider Flow Jamaica earned flat revenues in the September 2024 amid the passage of Hurricane Beryl, which cost its parent millions in damage… more

High-speed broadband access to be expanded across the island

Jamaica – Minister of Industry, Investment and Commerce, Senator Aubyn Hill, says the Government remains steadfast in its commitment to expanding high-speed broadband access islandwide… more

Images credit: Markus Spiske (Pexels); Wikipedia; tTech; CANTO (Facebook); Wikipedia; Flow Jamaica (Facebook)