Monday, 7 April 2025

25 percent of govt employees now using Cloud Bahamas system

Bahamas – Since the government rolled out its Oracle-based human resources management system Cloud Bahamas in February, 25 percent of all government employees have signed in and are actively using the system to view annual salaries, update personal information, and apply for leave requests, the government said in a press statement released yesterday… more

Cloud Bahamas portal now live

Bahamas – The Government of The Bahamas is advancing its commitment to modernizing the public service with Cloud Bahamas, a digital platform designed to streamline financial and human resource processes. This initiative marks a significant step in enhancing fiscal efficiency, accuracy, and transparency within government operations… more

Georgia’s 16 years managing Global Voices

Caribbean – Georgia Popplewell is coming to the end of a 16-year stint as Managing Director with Global Voices (GV). Popplewell began engaging with the project five years before that when her blog, Caribbean Free Radio began to get global traction through GV’s surfacing of her work… more

Digital Ministry opens 3 ICT centres

Trinidad and Tobago – THE Ministry of Digital Transformation has opened three information and communication technology (ICT) centres in Trincity, La Brea and Tarodale, San Fernando… more

VISA reports 30% increase in transactions over Carnival 2025

Trinidad and Tobago – Transactions across all Visa payment methods during Trinidad and Tobago’s Carnival, held on March 3-4, 2025, increased by more than 30% compared to last year’s Carnival. According to an analysis from Visa Consulting & Analytics (VCA), online Visa transactions showed sustained growth with a more than 75% increase compared to last year… more

Tuesday, 8 April 2025

APUA alerts residents to SMS messages and email fraud

Antigua and Barbuda – The Antigua Public Utilities Authority (APUA) is warning the public about a fraud being perpetrated regarding unpaid utility bills… more

UWI Postpones Use of Online Proctoring Software Amid Student Concerns

Caribbean – The University of the West Indies’ Academic Programming and Delivery Division (APAD) has announced the postponement of the planned rollout of online proctoring for quizzes in Semester 2, 2024–2025… more

AI machines at the gate

Guyana – The call center was once the second chance for the school-leaver who never got past CXC. It was the soft cushion for the young mother trying to piece her life back together. It was a foothold for the young man who refused to steal but couldn’t find anything to do… more

Sex offender database to be implemented in Guyana

Guyana – For the first time in its history, Guyana is set to introduce a national sex offender database as part of a suite of proposed amendments to the Sexual Offences Act… more

DBSKN announces fee using USD online payment portal

Saint Kitts and Nevis – Contrary to social media reports of a “small adjustment to the loan payment processing” from the Development Bank of St. Kitts and Nevis (DBSKN), the bank has clarified the recently implemented USD $5.00 + VAT Loan Payment Processing Fee, effective March 2025… more

Former MP Brison accused of taking bribes to promote tourist levy and cryptocurrency

Sint Maarten – Former Member of Parliament (MP) Rolando Brison has been indicted on bribery charges stemming from his tenure in the country’s highest legislative body from June 2018 to February 2024… more

Fostering innovation among youth

Trinidad and Tobago – This article continues our examination of youth development as a catalyst for national transformation… more

Wednesday, 9 April 2025

Government Employee Charged for Stealing 43 Chromebooks

Belize – A government employee is in hot water, accused of stealing forty-three Chromebooks from the Government Bookstore on Saint Joseph Street back in February. A police investigation led to the discovery of nine of the devices all the way in Orange Walk… more

China’s digital RMB (Renminbi, Chinese Yuan)

Caribbean – From reliable sources, China is quietly rewriting the rules of global finance with its seismic proportions digital RMB (Renminbi, Chinese Yuan), a move that could deliver a potentially fatal blow to the US dollar hegemony… more

Making AI work for business

Caribbean – Chief financial officers (CFOs) have been urged to take care with how they attempt to apply artificial intelligence (AI) in their operations as research reveals that most of last year’s projects to introduce the technology did not make it over the line… more

Hubmark adds data privacy business line as authorised partner of Zoho

Jamaica – Brand development company Hubmark has signed a partnership with Zoho, a pioneering software as a service (SaaS) company offering cutting-edge data privacy solutions to clients across various industries… more

Public Alert: Online Scams Using the Image of Allen Chastanet

Saint Lucia – THE Office of the Leader of the Opposition wishes to alert the public to fraudulent advertisements and social media posts currently circulating online, which falsely use the image and likeness of Hon. Allen Chastanet to promote investment schemes and request money… more

TTBizLink adds five new services

Trinidad and Tobago – The Ministry of Trade and Industry continues to expand and enhance the TTBizLink platform as five new services from two key agencies,the Ministry of Trade and Industry’s Trade Licence Unit and Tourism Trinidad Ltd, have been integrated into the service… more

Thursday, 10 April 2025

Bahamian software firm launches product in Barbados

Bahamas – A Bahamian software developer has launched his fast-growing document management software in Barbados this past Monday, and is looking to hit 10,000 total users in the Caribbean by June… more

Chester and “Uncle” Make Amend, Cyberbullying Charges Dropped

Belize – The public feud between ComPol Williams and his brother, Arthur Roy Williams, also known as ‘Uncle,’ is now water under the bridge as the brothers made amends earlier today. As a result, the charges against Arthur were dropped by prosecutor Alifah Elrington this afternoon in the Belize City Magistrate’s Court… more

From Cyber Beef to Brotherly Bond: COMPOL and “Uncle” Squash Public Feud

Belize – The long-standing public feud between Commissioner of Police Chester Williams and his brother Arthur Roy Williams—also known as “Uncle”—came to a peaceful end today at the Belize City Magistrate’s Court… more

DIGICEL AND CABAN ENERGY COMBAT CLIMATE CHANGE WITH SOLAR ROLLOUT

Caribbean – In a powerful statement of its commitment to environmental responsibility and combatting climate change, Digicel today announced a partnership with Caban Energy (Caban) which will diversify its energy source using solar technology and reduce its greenhouse gas (GHG) emissions while significantly reducing operational costs… more

Making AI work for business

Caribbean – CFOs have been urged to take care with how they attempt to apply artificial intelligence (AI) in their finance operations as research shows most of last year’s projects to introduce the technology did not make it over the line… more

Making AI work for business

Caribbean – CFOs have been urged to take care with how they attempt to apply artificial intelligence (AI) in their finance operations as research shows most of last year’s projects to introduce the technology did not make it over the line… more

New satellite could improve hurricane forecasting

Caribbean – A new satellite positioned 22,000 miles above the equator will provide more advanced data during hurricane season, potentially improving forecasts for these threats… more

Drivers risk arrest, licence suspension for failing to pay e-tickets -AG

Guyana – Drivers who contest or fail to pay their e-tickets could face serious consequences, including arrest, conviction and licence suspension, Attorney General and Minister of Legal Affairs Anil Nandlall has noted… more

Samsung Galaxy S25 series launch unveils future of smart mobile innovation in Jamaica

Jamaica – Smart Mobile Solutions (SMS), in collaboration with Samsung Electronics and Digicel, officially launched the  Samsung Galaxy S25 Series at the Digicel Tropical Plaza Store, in Kingston, Jamaica on Tuesday to an audience of esteemed business leaders, tech enthusiasts and media professionals… more

Friday, 11 April 2025

Chester Defends Taking Alleged Cyberbully to Court

Belize – Commissioner of Police Chester Williams is standing by his choice to take cyberbullies to court. Last week, a police officer found himself in court for allegedly bullying his own boss online… more

Technical Working Group receives Grenada’s Seismic Dataset from GEOEX MCG LLC

Grenada – Technical Working Group receives Grenada’s Seismic Dataset from GEOEX MCG LLC… more

Flow to pull plug on legacy copper systems

Jamaica – Telecommunication services provider Flow Jamaica is reshaping its retail network and investing in network upgrades to protect its position in the market… more

Holness signals reboot for Ja’s global services sector

Jamaica – Prime Minister Dr Andrew Holness has called for a bold transformation and renewed ambition in Jamaica’s business process outsourcing (BPO) and global services sectors, saying it is crucial in preparing for the future… more

St. Lucia Postal Service Issues Scam Warning

Saint Lucia – The Saint Lucia Postal Service has been made aware of a message circulating via iMessage and other platforms, claiming to be from the Saint Lucia Postal Service and requesting personal information to confirm a delivery. Please be advised that this message is fraudulent… more

Saturday, 12 April 2025

Drivers have begun paying e-tickets issued – police

Guyana – Drivers have begun to pay their e-tickets issued by the Guyana Police Force (GPF) under the newly implemented automated Safe Road Intelligent System (SRIS)… more

Musk’s Starlink now offering internet service in Guyana

Guyana – U.S-based internet service provider Starlink has officially launched its services in Guyana, marking a significant step in the government’s efforts to liberalize the telecommunications sector… more

US-based DeVry University to mount outreach to Guyana, offering 50 percent cut in tuition fees

Guyana – The United States-headquartered DeVry University is seeking to get a foothold in Guyana and the rest of the Caribbean, aiming to target organisations and the wider Guyanese community… more

JSE Datasphere is here!

Jamaica – The Jamaica Stock Exchange (JSE) Datasphere, which is a flexible, easy-to-use and reliable source of current and historical financial data, has gone active… more

PM calls for bold pivot in BPO, Global Services sectors

Jamaica – Prime Minister Dr Andrew Holness has called for a bold transformation and renewed ambition in Jamaica’s business process outsourcing and global services sectors… more

Securys touts growth, partnerships in Jamaica after one year

Jamaica – Global data protection firm Securys recently marked its first anniversary in the Jamaican market, touting that it has firmly established itself as a leader in the Caribbean’s evolving digital security landscape… more

Sunday, 13 April 2025

AI ‘being used’ in money scams

Barbados – Artificial Intelligence (AI) programs are being used by foreign online venture capitalists to fleece Barbadians of thousands of dollars… more

Locking down your device when crossing borders

Caribbean – Planning an international trip? Travellers should prepare for the possibility of extra scrutiny of their phones when crossing borders, especially when entering the United States… more

AI hub pilot study to boost education

Jamaica – The PJ Patterson Institute for Africa-Caribbean Advocacy is set to launch a pilot study using artificial intelligence (AI) designed to enhance educational outcomes and transform growth and shared prosperity among the people of both regions… more

Cyber risks must form part of the resilience discussion

Jamaica – The Jamaican Government created an information and communications technology authority. Its mission is to provide a single voice (also known as the leadership) and framework to improve the delivery of information and communication services across… more

The AI revolution and Elections

Trinidad and Tobago – Politicians kissing, Prime Minister Stuart Young in a fistfight, the Opposition Leader and Young sharing a meal, the former Prime Minister wearing clown makeup and attire… more

Images credit: Susan Sermoneta (flickr); Wikimedia Commons; Wikipedia; Hubmark; Wikipedia; Flow (Facebook); Jamaica Stock Exchange (Facebook)

In today’s fast-paced, interconnected world, collaboration is more than just a workplace buzzword. It is a crucial element for innovation, productivity, and employee satisfaction. Yet, while workplaces are increasingly emphasising the need for teamwork and communication, a concerning paradox is emerging: the very tools and habits meant to connect us may be breeding a generation less equipped to thrive in collaborative spaces.

The value of collaboration in the workplace

For most, collaboration fuels creativity. At the very least, we often benefit from having a sounding board – someone we can bounce ideas off, or to try to poke holes into our theories. Nevertheless, when diverse minds come together to share perspectives, problem-solve, and innovate, organisations flourish. Effective teamwork leads to more dynamic decision-making, reduces silos, and promotes a shared sense of ownership and responsibility. Moreover, collaborative workplaces tend to foster stronger interpersonal relationships, boosting morale and encouraging a culture of mutual respect and support.

In many sectors – whether in tech, healthcare, education, or business – collaboration is no longer optional: It is essential. Within the competitiveness that might have existed at school or even within organisations, working in teams can be more efficient and effective, potentially, yielding greater results.  Hence, employers are increasingly seeking candidates who are not only technically skilled but also emotionally intelligent, capable of working well with others, and adept at navigating group dynamics.

Technology use: a double-edged sword

However, although digital tools have transformed our personal and professional lives, it is also making us less sociable. We are spending more and more time online, which on average is close to six and a half hours per day (Source:  Statista) and nearly two and a half hours a day on social media (Source Soax). Further, we no longer have to go out and engage with people as would typically have been the norm, as almost everything is accessible through our digital devices and without speaking to a human, or even typing in coherent sentences.

Not surprisingly, the impact of technology on our social skills is becoming more pronounced in upcoming generations, who would be considered digital natives and would have been using digital devices from a very young age. Moreover, with digital tools also revolutionised education – to make learning more accessible, personalised, and engaging – social development challenges are also emerging.

Many classrooms, particularly post-pandemic, rely heavily on virtual instruction, which, while necessary in some cases, limits opportunities for students to engage in organic, in-person collaboration. Tablet computers have replaced group activities, and online learning platforms have reduced the need for face-to-face interactions, which can suggest that the convenience of technology use is being given priority over social development. The result? Students may be mastering content but falling behind in soft skills, such as empathy, conflict resolution, and effective communication, which are critical in the workplace, and in everyday life.

The rise of youth isolation and underdeveloped social skills

However, beyond the classroom, the broader influence of technology on youth behaviour is equally significant. Social media and gaming platforms offer a sense of connection, but often at the expense of deep, meaningful interaction. Young people may spend hours engaged with digital peers, yet struggle with real-world social cues, eye contact, and collaborative problem-solving.

Several recent studies have shown increases in reported feelings of loneliness, anxiety, and social awkwardness among teens and young adults. More importantly, these symptoms can persist into adulthood – unless they are treated or resolved – and become evident in their professional lives and the extent to which they can be meaningful contributors to society. Further, when individuals enter the workforce lacking foundational social skills, collaboration suffers, innovation is stifled, and teams become less cohesive.

Reforging the human connection

To counteract these trends among children and the youth might be easier said than done. First, it will require a collaborative effort across society: at home (among children), in school, and in the workplace, to reintroduce and reinforce collaborative practices.

At home, parents could encourage their children to spend less time on their digital devices or in front of a screen, by, for example, prioritising play and play dates with other children. Also, children could be required to participate in clubs or extracurricular activities, such as sports, the arts, or leadership or social groups such as Girl Guides or Boy Scouts. The objective would be to keep them occupied, engaged and exposed to real-world situations that will help them to become socially developed.

In the classroom, this would mean prioritising group projects, peer feedback sessions, and discussion-based learning, even when technology is involved. In essence, it is about creating safe, structured spaces for real-world social engagement to nurture confidence and interpersonal growth among our children and youth.

In the workplace, mentorship programs, team-building activities, and collaborative tech tools (like shared workspaces and communication platforms) can help bridge generational gaps and foster connection. Leaders should model and encourage open communication, mutual support, and respect for diverse working styles.

However, it must also be said that these efforts will take time and commitment for individuals to develop those skills. The workplace has been an environment in which it is expected that employees already possess these skills, but as these skills are becoming increasingly underdeveloped, employers now need to do their part to create a space where those can be nurtured and employees still feel supported.

Conclusion

While technology continues to transform how we live, learn, and work, we must not lose sight of what makes us human: our ability to connect, empathise, and collaborate. The social trade-offs of a digitally saturated world are becoming increasingly evident; so we need to prepare future generations not just to adapt to the workplace whilst still maintaining our humanity.

Image credit: rawpixel.com (Freepik)

This episode is also available on SoundCloud, Apple Podcasts, Spotify and Amazon Music!!

In the ever-evolving global governance and digital innovation landscape, two seemingly unrelated phenomena are reshaping how individuals and nations interact: Decentralised Autonomous Organizations (DAOs) and regional and international collaboration efforts among countries. At first glance, these entities exist in vastly different realms—one born out of blockchain technology, the other rooted in geopolitics and diplomacy.

We are revisiting a podcast episode released in 2022 as part of our Fintech in the Caribbean region series on DAOs. Generally, a DAO is a member-owned community with no centralised leadership, and so it is owned and managed by its members. As a decentralised construct, it uses distributed ledger technologies (DLTs), such as blockchain technology, to provide a transparent, secure and efficient platform.

DAOs are one of the fastest-growing segments of the blockchain space. In 2025, the estimated market capitalisation of that segment was USD 50 billion (Source:  CoinMarketCap). However, although DAOs might seem to be a 21^st-century creation, it is not a novel idea. It is just a way of fostering collaboration and consensus among a group to achieve mutually desired goals.

Introducing our guest

Donald O’Brian Porter is an award-winning Software Developer and Entrepreneur, who is passionate about monetising online ventures through creative thinking, search engine optimization, social media integration and due diligence.  He first came to prominence in the Caribbean region as the Founder of ClajaCOM, more commonly known as Claja, which was founded in 2010 and was one of Jamaica’s first social marketplace and featured free online classifieds, shops, event listings, and a feature-rich user dashboard.

Donald is well known in the blockchain space and is the Founder of CaribDAO, a Caribbean-based DAO with a focus on Web3 education, project incubation, and crowdfunding. More recently, he has been the Host of Caribbean Crypto Chat, a weekly live podcast on Binance Live.

Insights into our conversation

Although this interview was recorded in 2022, when blockchain technology, non-fungible tokens and decentralised finance (DeFi) were still all the rage, and Donald’s focus was on the Caribbean region truly capitalising on these technologies, the conversation seems even more relevant today when considered through the lens of Caribbean regionalism.

Across the Caribbean region, we have several multi-country and regional organisations. However, many of them are challenged with realising meaningful and timely progress on their agenda, due to among other things, distrust and the lack of consensus among their member countries.  Donald is passionate about DAOs, as the construct builds on the informal community and trust-based systems that have existed across the region for generations. By giving these informal systems more structure, purpose and scale for greater impact, they have the potential to help the region solve some of its problems. Through CaribDAO, we have an example of how DAOs work and how their principles can be more widely applied for the greater good of the region.

Below are key questions posed to Donald during our conversation:

1. So, to start us off, tell us a bit about your entrepreneurial journey, and how you got into blockchain
2. What is a Decentralised Autonomous Organisation, and how does it work?
3. There seem to be growing concerns that some DAOs might be fronts for fraud. How might someone be able to verify the authenticity of the DAO?
4. Let’s pivot a bit. Talk to us about CaribDAO. When was it established, and what is the problem it is trying to solve?
5. What products or services will CaribDAO be bringing to market?
6. What are some of the drawbacks of using a DAO?
7. What are three (3) questions someone should ask before joining a DAO?

We would love to hear your thoughts!

Do leave us a comment either here beneath this article, or on our Facebook or LinkedIn pages, or via Twitter, @ICTPulse.

Also, if you or a member of your network is interested in joining us for an episode, do get in touch.

Let’s make it happen!

Select links

Below are links to some of the organisations and resources that either were mentioned during the episode, or otherwise, might be useful:

• Donald O’Brien Porter
• Carib DAO     Blog  |  Telegram  | Discord  |  DAO Central
• CaribDAO LitePaper
• CARIB Token
• DAO Central
• Euro News article, Terra Luna crash: What are ‘stablecoins’ and how stable are they really?
• Bloomberg article, How $60 Billion in Terra Coins Went Up in Algorithmic Smoke

Images credit: D Porter; rawpixel.com (Freepik);  Gerd Altmann (Pixabay);  jcomp (Freepik);  Gerd Altmann (Pixabay)

Music credit: The Last Word (Oui Ma Chérie), by Andy Narrell

Podcast editing support: Mayra Bonilla Lopez

Monday, 31 March 2025

GovTech Barbados, Zindi announce AI ecosystem partnership

Barbados – Zindi, a global AI community platform established to make data science and artificial intelligence (AI) skills accessible to all, announced a year-long partnership with GovTech Barbados In March… more

Broadcast television returns to Cayman with launch of Compass TV

Cayman Islands – Local television returns to Cayman today with Compass Media’s launch of Compass TV, presenting news and community-focused content across multiple platforms… more

Inaugural meeting of Women of the Caribbean in AI

Caribbean – The regional chapter of the global Women of the Caribbean in AI Governance convened its first meeting virtually on March 26, 2025. There were 30 participants at this first meeting… more

Samsung finds customers want smarter home appliances in 2025

Caribbean – The home appliance industry is undergoing a major transformation in 2025 as consumers prioritize intelligent, efficient, and eco-friendly solutions that seamlessly integrate into their lifestyles… more

‘Information Commission useless’

Guyana – Opposition Leader, Aubrey Norton has described the Office of the Commissioner of Information as useless and a waste of public funds as the system has failed to serve Guyanese… more

How TT is faring by regional internet standards?

Trinidad and Tobago – The Internet Society (ISOC) updates its Pulse rankings of countries across a range of connectivity benchmarks… more

Tuesday, 1 April 2025

Beyond Certifications: Charting a path to a cybersecurity career in the Caribbean

Caribbean – When it comes to the cybersecurity field, one question I’m continually asked isn’t how companies should prepare a cyber defence or what threats are most likely to disrupt organisations and society within the region—it’s how to break into and land a job in cybersecurity, specifically in the Caribbean… more

Successful Transition Payment System

Caribbean – The digital payment system in the countries of Curaçao and Sint Maarten successfully switched to the Caribbean guilder during the night of March 31 to April 1, 2025. While the new currency was officially brought into circulation in both countries yesterday, the Caribbean guilder has now also been introduced for digital payment transactions… more

Artificial Intelligence set to enhance occupational health and safety in Guyana – Labour Minister

Guyana – To promote the prevention of occupational accidents in the workplace, artificial intelligence (AI) is being utilised by the Ministry of Labour… more

From Chalkboards to Coding: Guyana’s Digital Leap in Education.

Guyana – The government of Guyana is helping young people get ready for a digital future by investing in digital learning. This effort is led by the Ministry of Education… more

Outsource2Jamaica Conference to focus on driving excellence in Global Services sector

Jamaica –  Global and local leaders, policymakers and other stakeholders within Jamaica’s robust global services sector will be gathering at the Montego Bay Convention Center on April 10, 2025 for the 5th staging of Outsource2Jamaica (O2J2025)… more

Wednesday, 2 April 2025

CAPSS: A game changer for Caricom trade

Caribbean – THE Central Banks of Barbados and the Bahamas have successfully processed a cross-border payment using their respective currencies without the need for an intermediary currency… more

Single income stream risk

Caribbean – MANY Caribbean businesses are intensely focused on their core product or service — the traditional way. While admirable, in today’s digital economy relying solely on a single revenue stream is risky. We’re leaving money on the table… more

Empowering Women and Girls in STEM: A Recap of an Inspiring Event at the University of Guyana

Guyana – The landscape of science, technology, engineering, and mathematics (STEM) is continuously evolving, yet women remain significantly underrepresented in many of these fields. The lack of female representation is not due to a lack of interest or ability but often stems from systemic barriers such as limited access to mentorship, unconscious bias, and a lack of role models… more

ICT Authority now operational — OPM

Jamaica – The Information and Communications Technology (ICT) Authority has been officially established to provide a single authoritative voice and framework to improve ICT service delivery across the public sector… more

St. Lucia’s Pierre-Led Administration Invests $500,000 In Youth-Driven Innovation Hub

Saint Lucia –  Saint Lucia’s first-ever Innovation Hub is officially open for business. On March 31, Prime Minister Hon. Philip J. Pierre joined the three Saint Lucian founders of Orbtronics, a regionally acclaimed local tech firm, to officially cut the ribbon and take the first step toward establishing a regional hub that nurtures, develops and supports tech-based entrepreneurs and businesses… more

Thursday, 3 April 2025

Free wi-fi on public transport thanks to new BTC venture

Bahamas – FREE wi-fi is to be provided on public transport thanks to a partnership between BTC and AD-FI… more

Digicel pauses multi-billion refinancing plans 

Caribbean – Jamaica-based regional telecoms giant Digicel has put the brakes on its planned early refinancing of some of its US$2.6 billion debt, bondholders have been told… more

Electronic ticketing system is a step in the right direction

Guyana – Dear Editor,  The announcement by President Dr. Mohamed Irfaan Ali that effective April 2025 electronic ticketing systems will be implemented on our highways is a step in the right direction… more

MOCA makes two more arrests in phishing scam targeting NCB accounts

Jamaica – The Major Organised Crime and Anti-Corruption Agency (MOCA) has arrested two more persons in connection with its continuing investigation of a $47.5 million phishing scam at National Commercial Bank… more

TelEm Group Taking Bold, Strategic Steps to Restore Financial Stability and Drive Growth.

Sint Maarten – The TelEm Group of Companies acknowledges recent public discourse surrounding its financial status and firmly refutes misleading information being circulated… more

CyberNation, Scotiabank offer cybersecurity training

Trinidad and Tobago – CYBERSECURITY company Cyber Nations will be providing training in cybersecurity to 100 participants in Trinidad and Tobago and Jamaica, with the assistance of a CA$900,000 investment from Scotiabank… more

Friday, 4 April 2025

 Layoffs, rehires ‘part of digital transformation’

Barbados – The Caribbean Broadcasting Corporation (CBC) on Monday began a sweeping wave of job cuts and select rehires in what it has described as a restructuring to transition into a fully digital broadcaster over the next six to nine months… more

Cyberattack cost BVIEC hundreds of thousands, says GM

British Virgin Islands – The BVI Electricity Corporation (BVIEC) continues to grapple with the aftermath of a ransomware attack that occurred in August 2024, resulting in operational disruptions and significant financial costs… more

Gov’t commits to preparing students to dominate in field of technology

Jamaica – Permanent Secretary in the Ministry of Education, Skills, Youth and Information, Dr Kasan Troupe, is emphasising the Government’s commitment to preparing students to dominate in the field of technology… more

Intcomex Jamaica to open distribution centre at Ferry Commercial Complex next year

Jamaica – IT and computer electronics purveyor Intcomex Limited has started the construction of a distribution centre at Ferry Pen in St Andrew… more

Saturday, 5 April 2025

From the Caribbean, for the region: Homegrown talent at heart of C&W Communications

Caribbean – After more than a century of connecting the people of the Caribbean, C&W Communications (C&W) is proud to have almost half its senior leadership team comprised of wholly homegrown talent… more

E-ticketing system to be integrated with ‘Padna’ App-GRA

Guyana – In light of the soon-to-be launched automated e-ticketing system on April 7, the Guyana Revenue Authority (GRA) has revealed that the system will be integrated with the ‘Padna’ app… more

Sunday, 6 April 2025

Police Officer Arraigned for Allegedly Cyberbullying Outgoing COMPOL

Belize – A police officer has been arraigned for allegedly using social media to publicly ridicule outgoing Commissioner of Police (COMPOL) Chester Williams. The officer, Barrington Gilbert Mai—also known as Barry Flowers—was charged with “using a computer system to publish obscene and vulgar data.” … more

AI Alone Will Not Save Guyana’s Students, engagement is the missing ingredient

Guyana – As someone deeply engaged in researching education solutions for mostly vulnerable children of Guyana, I find myself increasingly concerned about an assumption that is gaining too much ground; that technology alone will transform our education system… more

Young, Kamla accuse each other of AI campaign tricks

Trinidad and Tobago – PRIME Minister Stuart Young says the PNM has evidence of efforts by the Opposition UNC to attempt to influence people to vote for its candidates and its coalition partners in the April 28 general election… more

Images credit: kstudio (Freepik); Wikipedia; Wikipedia; Wikimedia Commons; Telem Group; Intcomex (Facebook); Wikipedia

In the closing days of March, a flurry of articles was released on China’s Central Bank Digital Currency ushering a new era in global trade.  According to African research and information services firm, Proshare, “…the People’s Bank of China (PboC) has announced that its digital RMB cross-border settlement system will be fully connected to the ten ASEAN nations and six Middle Eastern countries, implying that about 38% of global trade could bypass the US dollar dominated SWIFT network.”

Although the Proshare article was published after our most recently released podcast episode was recorded on CaribCoin, the thrust by China to establish a global alternative to the SWIFT network is particularly relevant to the Caribbean region, as we move towards establishing our own regional payment platforms and reduce our reliance on the SWIFT for intraregional money transfers.

SWIFT? What is it?

The SWIFT (Society for Worldwide Interbank Financial Telecommunication) system is a global messaging network that financial institutions use to securely exchange information and instructions for financial transactions, which is considered the backbone of international money transfers. SWIFT does not actually transfer funds. Instead, it is a secure platform that uses a standardised coding system, SWIFT codes or Business Identifier Code (BIC) codes, to identify banks and financial institutions globally and to exchange standardised financial messages between banks, instructing them to transfer funds.

Due to the well-established network of over 10,000 financial institutions in over 200 countries worldwide, its robust security, standardised messaging format and interoperability across different market infrastructures, languages, networks and asset types, SWIFT has become a trusted system for international financial transactions. However, it also has some drawbacks.

First, international SWIFT transfers can take several business days to complete, as transactions need to pass through several intermediary banks. Second, it also means that these transactions can be expensive, due to fees charged by these intermediary banks, which can make the end cost of a transaction hard to predict. Many of us have experienced either sending or receiving funds by international transfer, with the funds received being several dollars less than the sent amount.

Third, it is very difficult to track the exact location of a transfer in real time. Typically here in the Caribbean, if you have sent a payment that seems to be taking a long time to get to the recipient, the sending bank can only confirm whether or not the transfer has been sent. On the flip side, if you are awaiting to receive a payment, your bank, as the receiving bank, can only confirm whether the money has been received. Trying to track the funds can be a headache, as your bank might only be able to raise a query through the banking network for which an answer may be received days or weeks later.

Finally, and perhaps most applicable in today’s geopolitical climate, due to its role in global finance, the SWIFT system can be used as a tool for applying financial sanctions, which can disrupt international financial flows to countries. For example, in 2012 and 2018, Iranian banks were disconnected from the SWIFT network, to curb Iran’s nuclear programme, which adversely affected effect in the country’s economy, by limiting its ability to conduct international trade, especially oil exports. Similarly, in 2022, as part of the international sanctions imposed on Russia following its invasion of Ukraine, several Russian banks were excluded from SWIFT.

So what’s so special about a digital RMB?

The Chinese renminbi (RMB), which is the official currency of China, also has a digital equivalent known as the e-CNY (or Digital Currency Electronic Payment, DCEP), a central bank digital currency (CBDC) issued by the People’s Bank of China (PBOC). Similar to other CBDCs, of which we have a few in the Caribbean region, it is a digital version of the RMB, with its value pegged 1:1 to the physical or fiat currency.

Like other CBDCs and digital currencies, digital RMB (also known as digital yuan) transactions are faster and cheaper than traditional methods. However, unlike Caribbean-based CBDCs, the digital RMB can facilitate both domestic and international transactions, with the latter in particular being considerably faster, seconds as opposed to days or weeks, and orders of magnitude (such as a tenth) cheaper than SWIFT transactions.

Although the digital RMB is being rolled out across China and has been gaining traction, it is also being used internationally. A major example is the “Project mBridge,” a collaborative effort involving the central banks of China, Thailand, the United Arab Emirates, Hong Kong and the Kingdom of Saudi Arabia, “to tackle some of the key inefficiencies in cross-border payments, including high costs, low speed and operational complexities.”

With Project mBridge considered a success, the use of the digital RMB cross-border settlement system has now been extended to over 16 Southeast Asian and Middle Eastern countries. Further, 87% of countries worldwide are reported to have systems compatible with the digital RMB(Source: Proshare). It is thus becoming a working alternative to existing cross-border settlement systems.

What does this mean for us in the Caribbean?

If there is any important takeaway from the changes occurring in global trade, finance and cross-border settlement, is the fact the Caribbean region is on the right track to establish its own regional payment rails. The use of the digital RMB for cross-border payments should accelerate existing efforts to implement the Pan African Payment and Settlement System (PAPSS) and CaribCoin in the region and at the very least, claw back some control of regional payments, instead of having to use SWIFT whenever transactions require a change in currency.

Ultimately, the digital RMB cross-border settlement system is signalling a rewriting of traditional norms, thanks to technology. Blockchain technology, the internet, and digital currency rails, among other digital systems and technologies, are turning existing power dynamics on their heads and forcing us to question the continued utility and viability of long-entrenched systems.

Image credit:  Wikipedia;  Freepik; Wikimedia Commons

This episode is also available on SoundCloud, Apple Podcasts, Spotify and Amazon Music!!

In 2022, a concept paper was released on CaribCoin, a regional stablecoin backed by Caribbean assets that would act as a complementary currency to facilitate a quasi-monetary union for the Caribbean region. Nearly three years later, an initial proof-of-concept exercise has been completed. Now, businesses operating in Barbados, Saint Vincent and the Grenadines and Trinidad and Tobago are being invited to participate in a wider field test that is slated to begin in June 2025.

Since our last discussion on a regional stablecoin, as part of our Fintech in the Caribbean series, we have circled back to get an update on CaribCoin, including important learnings that have been made and how it could be a digital catalyst for regional prosperity.

Introducing our guests

Rodney Taylor is the Secretary-General of the Caribbean Telecommunications Union (CTU). Prior to this appointment, he held senior positions in the Government of Barbados, serving as the Chief Digital Technology Officer at Barbados’ Ministry of Industry, Innovation, Science and Technology (MIST) where he led the nation’s digital transformation, focusing on enhancing public sector service delivery through strategic innovation, science, and SMART technology applications. Additionally, he served as the Head of the Information Systems Unit at Barbados’ Ministry of Foreign Affairs and Foreign Trade, where he oversaw operations at both local and overseas missions.

With over 30 years of professional experience in the Public Sector, Secretary-General Taylor currently supports collaboration amongst Caribbean Governments and other ICT Stakeholders in shaping regional ICT policies and in the implementation of national digital transformation strategies. He currently chairs the International Telecommunication Union’s (ITU) Informal Expert Group for the World Telecommunication/ICT Policy Forum 2026 (IEG-WTPF).  He is also a member of the International Advisory Body for Submarine Cable Resilience, which was established by the ITU in partnership with the International Cable Protection Committee (ICPC) in November 2024.

In 1991, Dr Jan Schröder transitioned from his work in elementary particle research at CERN, the European Organisation for Nuclear Research in Geneva to the field of social innovation, focusing on network governance and social impact management.

He is a strong believer in collaborative networks as a means to achieve sustainable social and economic solutions. Jan is internationally recognised as the architect of the German initiative ‘Local Alliances for Family,’ which has brought together over 25,000 institutions in more than 700 local stakeholder networks, generating 1 billion media contacts to promote a family-friendly society.

Currently, Jan is exploring the potential of Distributed Ledger Technology (Blockchain) to scale social impact. He leads an experienced team to develop Carib$, a complementary currency for the Caribbean.

Additionally, he works as a consultant in the health and care sector, specializing in innovation and network management, with a particular focus on applying AI to societal inclusion.

Jan’s credo: *Cooperation is structure, content, and attitude in achieving impact together with partners and clients. Together we can do more with fun and the drive to make the world a better place for people and planet.*

Insights into our conversation

Although it would appear that CaribCoin is progressing slowly, it has to lay the proverbial tracks – such as building trust among the Caribbean business community for a novel venture, forging strategic partnerships and addressing legal and regulatory requirements – whilst the train is moving. Nevertheless, it was great to learn that progress has indeed been made since our initial conversation in 2022.

CaribCoin remains an exciting region development, that could transform the Caribbean region’s digital payments landscape by making it easier to do business in the region, especially in light of the recent geopolitical climate. Moreover, CaribCoin will be doing what other regional cross-border settlement systems are doing by reducing the dependency on international or external platforms resulting in improved resiliency, control and autonomy. Below are key questions that drove this interview.

1. Dr Schröder:  For those who missed our last conversation, what is Carib Coin and what problem is it trying to solve?
2. Dr S: In 2022, Carib Coin was still a concept, what has happened since then?
3. Secretary-General: Why is the CTU supportive of this initiative?
4. SG and Dr S: Do you see a role for Carib Coin in strengthening the resilience of the region in the face of current geopolitics and the ongoing US trade investigation?
5. Dr S: The creation and use of a stablecoin, such as Carib Coin is not new. Can you share some examples and some important learnings from those experiences that will be applied in this region?
6. SG and Dr S: What are the success factors and risks associated with the successful integration of Carib Coin?
7. Dr S: Having successfully completed the initial/proof-of-concept trial, what is next for Carib Coin?

We would love to hear your thoughts!

Do leave us a comment either here beneath this article, or on our Facebook or LinkedIn pages, or via Twitter, @ICTPulse.

Also, if you or a member of your network is interested in joining us for an episode, do get in touch.

Let’s make it happen!

Select links

Below are links to some of the organisations and resources that either were mentioned during the episode, or otherwise, might be useful:

• Dr. Jan Schröder
• Rodney Taylor
• Caribbean Telecommunications Union
• CaribCoin
• CaribCoin paper, A Complementary Currency for the Caribbean: Carib$
• 2025 CaribCoin and CTU webinar, Complementary Currencies Webinar ‘Implementing A Digital Catalyst for Caribbean Prosperity’
• 2022 CaribCoin and CTU webinar, Demystifying Cryptocurrency and Digital Cash in the Caribbean
• BBC article, US to import millions of eggs from Turkey and South Korea to ease prices
• NPR article, This is why Canada has plenty of eggs — and the U.S. doesn’t
• Proshare article, Digital Yuan: The New Era of Cross-Border Payments in Global Trade
• CaribCoin Field test signup

Images credit:  J Schröder;  CTU;  DEZALB (Pixabay);  pch.vector (Freepik);  Freddy (Pixabay)

Music credit: The Last Word (Oui Ma Chérie), by Andy Narrell

Podcast editing support: Mayra Bonilla Lopez

Monday, 24 March 2025 

Bahamas urged to harness tech sector for job creation and bridging skills gap  

Bahamas – The Bahamas must work to leverage the tech sector to create jobs, with one expert arguing that focusing on blue-collar tech roles through certification-based training could bridge the country’s skills gap, build technical capacity, and generate competitive job opportunities, particularly in remote roles… more  

Executive wants The Bahamas to focus more on tech sector jobs  

Bahamas – Donnisha Armbrister, a Bahamian with multimillion-dollar contracts with the United States (US) Department of Homeland Security, the US Department of Defense, and other federal agencies in the US, said in a press statement that The Bahamas must work harder to use the tech sector to create jobs, especially by focusing on blue collar tech roles through certification-based training… more  

Tech expert: Be wary of AI-use in election campaigning 

Caribbean – A cyber security expert has warned that artificial intelligence (AI) has been increasingly used in election campaigns worldwide, targeting voters often through personalised messaging, chatbots, and deepfake videos… more  

You should probably have an EPK  

Caribbean – An Electronic Press Kit (EPK) is considered a baseline requirement for a practicing professional musician… more  

Digital registry for old age pensioners, public assistance, other Human Services and Social Security beneficiaries  

Guyana – The Ministry of Human Services and Social Security on Monday announced that it was moving apace with efforts to create a registry of old age pensioners, public assistance recipients, domestic violence support, and anti-trafficking initiatives… more  

Access Financial Services maintains full control of its network whilst addressing data breach 

Jamaica – The Board of Directors of Access Financial Services Limited (AFS) is assuring its customers, shareholders and other stakeholders that the company maintains full control of its network and remains vigilant in monitoring the online space in the wake of a recent cybersecurity incident… more  

bmobile Connects Logos Hope to T&T 

Trinidad and Tobago – The Logos Hope, the world’s largest floating book fair, departed Trinidad and Tobago’s waters on January 26, leaving a significant and lasting impact on the local community… more  

Tuesday, 25 March 2025 

Cryptocurrencies in the Trump era 

Caribbean – Last week Minding your Business looked at the recent Budget and Financial Proposals, and while highlighting some of the positives for the social sector, also referred to the lack of initiatives for business facilitation… more 

Partnership with Caribbean Agency for Justice Solutions to accelerate justice sector modernisation 

Saint Kitts and Nevis – Attorney General of St Kitts and Nevis, Garth Wilkin, has affirmed his commitment to modernising the justice sector through a strategic collaboration with the Caribbean Agency for Justice Solutions (CAJS)… more  

Card, ATM, online banking disruptions expected when XCG goes into effect 

Sint Maarten – The early closure of banks as well as ATM, online banking and credit and debit card disruptions are expected as the country transitions from the Netherlands Antillean guilder NAf. to the new currency – the Caribbean guilder XCG on March 31… more  

Wednesday, 26 March 2025 

Vehicle registrations go online 

Barbados – Motorists no longer need to physically visit the Barbados Revenue Authority (BRA) payment centres to update and receive vehicle registration discs, the government has announced… more  

BVI post must embrace digital age, Premier says  

British Virgin Islands – Premier Dr Natalio Wheatley told postal leaders gathered for a regional workshop this week that the local post office must embrace digital transformation to stay relevant in a fast-changing world… more  

Digicel to power 40 per cent of cell sites with solar 

Jamaica – DIGICEL Jamaica has partnered with US-based renewable energy firm Caban Energy to launch an ambitious solar roll-out across its telecommunications infrastructure to power up to 40 per cent of its cell sites… more  

Digicel to shift to renewable energy for more than half of its cell sites  

Jamaica – Telecommunications company Digicel says it aims to reduce its 100 per cent dependence on the Jamaica Public Service Company’s grid for its 900 cell sites to 40 per cent, or only 360 sites, starting next month… more  

FLOW Jamaica races to complete 100 per cent fibre network  

Jamaica – FLOW Jamaica is racing to complete its transition to a 100 per cent fibre network by the end of 2025, while simultaneously rebuilding from Hurricane Beryl’s devastation and injecting more resilience in its network, as it positions its infrastructure for future technologies like 5G… more  

Flow to spend US$550 million to expand fibre optic network  

Jamaica – Telecoms provider, Flow says it plans to spend US550 million to expand its fibre optic network during this calendar year… more  

Modernizing Jamaica’s education system: The Digital Transformation initiative  

Jamaica – The Ministry of Education, Skills, Youth, and Information of Jamaica, in collaboration with the United Nations System, launched the ‘Empowering Jamaica’s Future: SDG Joint Programme on Digital Transformation for Education’ project on March 25th, 2025, at Cumberland High School in Portmore, St. Catherine… more  

National E-Commerce strategy for T&T 2025-2030 unveiled 

Trinidad and Tobago – Trinidad and Tobago’s National E-Commerce Strategy 2025-2030 was officially launched yesterday, with Trade Minister Paula Gopee-Scoon calling it a catalyst for entrepreneurship and the growth of small and medium-sized enterprises… more  

WiLoan’s plan for the unbanked and underbanked 

Trinidad and Tobago – WiLoan, a fully digital micro-loan service, wants to help the unbanked and underbanked by expanding its services. As the name suggests, WiLoan is a money lending service that requires no already-established bank account for all-digital transactions… more  

Thursday, 27 March 2025 

New workplace wellness website launches  

Barbados – In a bid to tackle rising work-related stress and blur the lines between professional and personal life, Ministry of Labour has unveiled a dedicated website for workplace wellness… more  

UNFPA workshop aims to boost data literacy among young people  

Barbados – In a bold initiative to combat misinformation and foster informed decision-making in the Eastern Caribbean, the United Nations Population Fund (UNFPA) on Tuesday launched a workshop designed to equip young people with the critical skills needed to navigate and leverage data effectively… more  

Local man scammed in online purchase of iPhone 

Belize – A Belize City man alleges he fell victim to a scam while attempting to purchase an iPhone 13 Pro Max from a social media marketplace… more  

Cyberthreats Are Real, But BVI Is Ready.  

British Virgin Islands – Cybersecurity experts from the UK Government are working with the Virgin Islands’ Department of Information Technology (DoIT) to improve the Territory’s protection against cyber attacks… more  

DIGICEL, Caban Energy partner to spearhead carbon reduction in region  

Caribbean – Digicel has announced a partnership with Caban Energy to enhance its energy infrastructure through solar technology in Jamaica, with plans to expand throughout the Caribbean… more  

Unlocking the digital potential 

Caribbean – Many Caribbean businesses are intensely focused on their core product or service – the traditional way… more  

Busiest Flow store upgraded to sleek, modern customer-centric hub 

Jamaica – The busiest Flow store in the Caribbean has been upgraded! On Wednesday, March 19, customers, staff and other well-wishers gathered to officially reopen the Flow Carlton flagship store located at 47 Half-Way-Tree Road, St Andrew… more  

Jamaican IT, BPO entrepreneurs forge links in London under UK Trade Partnership Programme  

Jamaica – Five Jamaican entrepreneurs from the Information Technology (IT) and Business Process Outsourcing (BPO) sectors recently wrapped up a high-impact business mission to London aimed at unlocking new trade opportunities with the United Kingdom… more  

Scotiabank partners with Cyber Nations to provide regional training in cybersecurity 

Jamaica – Following the success of cybersecurity training in Barbados and Canada, the CyberNauts programme is expanding to Jamaica and Trinidad with support from Scotiabank… more  

AgriConnect: Farm-fresh, online ready 

Trinidad and Tobago – As one of the most significant contributors to the Caribbean economy, the agriculture sector plays a major role in the lives and livelihoods of all citizens… more  

Friday, 28 March 2025 

Ginn ‘owner’ complaint to Data Protection regulator 

Bahamas – A Bahamian investor yesterday refuted complaints made to data protection regulators in The Bahamas and US that he has “misrepresented” himself as the owner and/or purchaser of the former Ginn project… more  

Gov’t now mum on ‘disruption’ of online entry portal  

British Virgin Islands – “Technical issues” disrupted the government’s new online portal for travellers entering the territory and forced a return to the traditional paper-based system last week, officials announced… more  

COMMENTARY: The Transformative Role of AI in Sales Management 

Caribbean – As we step into 2025, it has become impossible to ignore the sweeping changes Artificial Intelligence (AI) has brought to how we do business, and the insurance industry is no exception… more  

Mastercard underscores confidence in contactless security  

Caribbean – AS digital payments continue to transition to becoming the backbone of modern commerce, global payments company Mastercard is reaffirming its confidence in the security of its contactless transactions… more  

Teleperformance lays off hundreds, closes Camp Street location  

Guyana – The France-headquartered call centre, Teleperformance (TP), has scaled back its operations in Guyana, reduced staff to almost 300, and closed its location at Camp and Robb streets, multiple sources said Friday night… more  

Cyberattacks climbing across Caribbean  

Jamaica – Ransomware gangs FOG and Akira continue to be the main culprits behind a number of recent cyberattacks plaguing businesses locally and across the Caribbean, a cyber-security expert has indicated… more  

TelEm Group network restoration update. 

Sint Maarten – TelEm Group technicians are actively working to restore the company’s mobile voice and data networks following a system crash early Thursday afternoon… more  

Saturday, 29 March 2025 

Cabinet spokesman announces AI scholarship plans for police force 

Antigua and Barbuda – In an initiative to modernize law enforcement, the government of Antigua and Barbuda has announced an annual scholarship program that will enable 50 police officers to pursue degrees in Artificial Intelligence and Criminology at The University of the West Indies Five Islands Campus (The UWI FIC)… more  

UNDP, EU Equip CRD with ICT Tools to Strengthen Justice System 

Belize – The Community Rehabilitation Department (CRD) has received a major technological boost with new Information and Communication Technology (ICT) equipment valued at BZD $95,396. The initiative, part of the PACE Justice Project, is funded by the European Union (EU) and implemented by the United Nations Development Programme (UNDP) to strengthen case management in Adult Alternative Sentencing… more  

AI in the classrooms 

Jamaica – In a move to modernise education, Education Minister Dr Dana Morris Dixon announced the launch of a groundbreaking pilot programme that utilises artificial intelligence (AI) to assist teachers with grading… more  

Sunday, 30 March 2025 

AI ‘hallucinations’on trial  

Caribbean – As powerful as generative AI tools like ChatGPT are, they are not infallible. AI “hallucinations” can occur when a type of AI, known as a large language model, generates false information… more  

US immigration officials look to expand social media data collection  

Caribbean – US immigration officials are asking the public and federal agencies to comment on a proposal to collect social media handles from people applying for benefits such as green cards or citizenship, to comply with an executive order from President Donald Trump… more  

STEM Education is a Strategic Imperative for Local Business Innovation  

Guyana – As a doctoral candidate in technology education with a Marketing MBA lens and a lifelong commitment to learning, I’ve devoted my research and professional journey to exploring the transformative power of STEM education, particularly its impact on learners from vulnerable communities… more  

Cybersecurity data breach leaves Access client enraged 

Jamaica – A hotel executive and her mother were in stunned disbelief after they found out last Wednesday that sensitive personal information from a transaction with Access Financial Services (AFS) was openly accessible on the Internet… more  

Jamaicans going high-tech to protect homes 

Jamaica – THERE has been an increase in the number of Jamaican households using technological devices such as cameras, alarm systems and electronic gates to secure their property, a recently published 2023 study has revealed… more  

Government Implements D-OHPC to Enhance Digital Technology Tutorship at Schools 

Saint Lucia – The government is dedicated to promoting the integration of technology within Saint Lucia’s educational framework via the execution of the Digital OECS Harmonized Primary Curriculum (D-OHPC)… more  

Images credit: günter (Pixabay); Wikipedia; Wikimedia Commons; Wikimedia Commons; Wikipedia; Wikipedia;

Artificial Intelligence (AI) is revolutionising industries and reshaping the way businesses operate. As technology advances, AI’s potential impact on the long-term future of business is becoming increasingly evident. Moreover, in the Caribbean region, although AI integration has been slower than in other regions, it is still happening, and to a considerable degree, is inevitable if organisations and businesses wish to remain competitive and efficient in the long term. We thus highlight the key ways AI is expected to transform the Caribbean business landscape.

1. Enhanced decision-making with data-driven insights

AI algorithms excel at analysing vast amounts of data to uncover patterns and trends that are often invisible to human analysts. By leveraging AI-driven analytics – which could be considered next-level business intelligence and data analytics – businesses can make more informed decisions.

Predictive analytics, for example, allows businesses to anticipate market trends, optimise inventory, and personalise customer experiences, resulting in more data-driven strategies, more precise decision-making and reduced risks.

2. Automation of routine tasks

AI-powered automation is expected to streamline repetitive and time-consuming tasks across a broad range of industries. From customer service chatbots to robotic process automation (RPA) in finance and HR, AI allows employees to focus on higher-value tasks that require creativity and strategic thinking, which not only increases efficiency but also reduces operational costs over time.

Having said this, this trend is likely to cause upheaval in the job market, as existing employees in some roles may need to be reskilled or upskilled, and the transition for some organisations and individuals may be expensive, disruptive and, ideally, should be managed. Nevertheless, current functions and tasks attached to particular roles will change in the long term.

3. Personalised customer experiences

AI enables businesses to deliver highly personalised experiences by analysing customer behaviour and preferences. For example, AI-driven recommendation engines, like those used by e-commerce platforms, suggest products tailored to individual tastes. Further, AI can enhance customer service by providing instant responses through chatbots and virtual assistants, ensuring a seamless and engaging customer journey.

The use of AI to improve customer experience is not new, but with the technology becoming affordable and more accessible, more businesses and organisations will integrate into their digital platforms. Moreover, it may become the norm, or there may be an expectation, of personalised service, and thus an inherent pressure for organisations to integrate AI systems and models to better assist and support customers.

4. Revolutionising supply chain management

The supply chain is one of the most critical components of any business. In the Caribbean region, a broad range of challenges exist: from securing raw materials, some of which may have to be imported, to equipment maintenance, fulfilment and delivery. Hence, being able to leverage AI to manage all of the moving parts, some of which might not fully be under the business’s control, would be welcomed.

AI can be used to, among other things, predict demand fluctuations, optimise routes for logistics, and even monitor equipment for predictive maintenance. These capabilities lead to reduced waste, improved efficiency and cost savings.

5. Driving innovation in product development

Developing new products (or services) and ensuring that they are a proper fit for a particular market can be a time-consuming and iterative process, as various surveys and tests are conducted, the responses analysed, and recommendations made on adjustments that ought to be made, or whether the team needs to go back to the drawing board. AI can accelerate product development by analysing consumer feedback, market trends, and competitor activities.

Businesses can use AI to identify unmet needs and develop products that resonate with their target audience. Further, AI-powered tools like generative design software allow companies to create innovative solutions faster than ever before, not only speeding up the iterative process but also the time taken to get robust and well-considered products to market.

6. Strengthening cybersecurity

As businesses become more digital, cybersecurity threats continue to evolve, as was discussed in our most recent 2025 Expert Insights instalment with Sean Slattery. In that conversation, Sean shared that threat actors are also using AI, which is having a growing impact on the types and sophistication of the threats.

To that end, AI is playing a pivotal role in detecting and preventing cyberattacks by identifying unusual patterns and responding in real time. AI-driven cybersecurity tools can analyse large datasets to predict potential vulnerabilities, providing businesses with a proactive defence against threats.

7. Facilitating remote work and collaboration

The rise of remote work has underscored the importance of efficient virtual collaboration tools. As more people travel or relocate, the work-from-anywhere concept is being tested. Individuals not only need to remain connected to their organisations but also need access to various tools and services that have been designed with hybrid or remote work arrangements in mind.

AI is enhancing such tools by automating meeting transcription, summarising key points, and improving communication through real-time language translation. These advancements, among others, are increasing productivity and connectivity, regardless of physical location.

8. Transforming talent management

AI is reshaping how companies recruit, train, and retain talent. Intelligent recruitment platforms can analyse resumes, assess candidates, and even predict cultural fit. Further, AI-powered training tools, such as adaptive learning platforms, can customise employee development programmes to individual needs, ensuring a more skilled and engaged workforce.

Though it could be argued that AI use in recruitment can be impersonal, it can also be impartial and not suffer from fatigue when having to wade through hundreds or even thousands of applications. Further, candidates are increasingly using AI to generate resumés and cover letters, and so organisations could find themselves inundated with applications that must be efficiently reviewed.

In summary, the long-term future of business will undoubtedly be shaped by AI’s transformative potential, as it is poised to become an integral part of every industry. Businesses and organisations that embrace AI strategically will not only gain a competitive edge but also position themselves as leaders in an increasingly digital world.

Image credit: Freepik

This episode is also available on SoundCloud, Apple Podcasts, Spotify and Amazon Music!!

As we become increasingly data-aware, matters related to the control of and the rights to data have emerged. The owners of data have rights and responsibilities, but so do entities that collect the data and have some control over the data.

In the Caribbean region, digital sovereignty has been a growing issue, especially in light of the ongoing geopolitical manoeuvrings that have been occurring globally, which are likely to become more frequent and destabilising. Arguments are thus being made for Caribbean governments to adopt the principles of digital sovereignty so that government data is stored in the region and not in the cloud or in servers in other jurisdictions over which they do not control.

On the other hand, every citizen has agency, and regarding their personal data, some rights and protections have been established in law. However, can digital agency be at odds with digital sovereignty? That question, among others, is discussed in our latest podcast episode.

Introducing our guest

Matthew Cowen is an IT veteran who has been based in Martinique for 20 years and has over 30 years of experience in the industry. He specialises in researching the digital ecosystems of the Caribbean. He founded a boutique consultancy called dgtlfutures that helps micro, small and medium enterprises (MSMEs) develop and implement digital transformation strategies and works closely with companies digitalising their operations chain.

Matthew is also involved in Internet Governance in the region and is an ARIN Fellow. He authors a newsletter called The Future is Digital, which you can find on his site, matthewcowen.org, along with a regularly updated blog on his current work. Matthew also teaches various tech-related subjects at the degree and master’s levels in three further education establishments in Martinique.

Insights into our conversation

Digital sovereignty and digital agency are topics that are not commonly discussed, but as internet users and the owners of personal data, at the very least, we ought to recognise our own agency: the control we have, and consequently, the onus that might be on us to say how, when, where and under what circumstances our data can be used.

At the same time, governments have an obligation to their citizens to keep citizen data safe, whilst also balancing other imperatives. However, the unifying force that the internet was initially envisaged to be is increasingly giving way to exercises of power and control by nation-states and large corporations.

This conversation with Matthew does not result in simple or pat answers, but one thing is clear: Caribbean countries and citizens must understand their power and responsibilities in the digital realm, especially since the internet has become an arena that increasingly others wish to control. Below are the main questions that drive this episode’s discussion.

1. How would you differentiate between digital sovereignty and digital agency?
2. What specific aspects of the digital realm should a country have sovereign control over?
3. How can individuals and communities be empowered to exercise greater digital agency?
4. Could digital sovereignty lead to increased fragmentation of the internet?
5. How can we balance the need for individual digital agency with the need for online safety and security?
6. How do the goals of digital sovereignty and digital agency intersect or conflict?
7. Can a country achieve digital sovereignty without respecting the digital agency of its citizens?
8. How can individuals protect their own digital agency in the face of powerful corporations and governments?

We would love to hear your thoughts!

Do leave us a comment either here beneath this article, or on our Facebook or LinkedIn pages, or via Twitter, @ICTPulse.

Also, if you or a member of your network is interested in joining us for an episode, do get in touch.

Let’s make it happen!

Select links

Below are links to some of the organisations and resources that either were mentioned during the episode, or otherwise, might be useful:

• Matthew Cowen  website  |  LinkedIn
• Tech Policy Press article, Why 2024 Was The Worst Year for Internet Shutdowns
• Le Monde article, The TikTok ban in New Caledonia is a first in France that raises rule-of-law questions
• Access Now article, First-time culprit: France blocks TikTok in New Caledonia
• The Rest is History Podcast  BBC Sounds |  Apple  |  Spotify  | YouTube

Images credits:Images credit:  M Cowen;  wirestock (Freepik);  Freepik; Pete Linforth (Pixabay)

Music credit: The Last Word (Oui Ma Chérie), by Andy Narrell

Podcast editing support: Mayra Bonilla Lopez

Monday, 17 March 2025

Hands-on with the Samsung S25 Ultra

Caribbean – It’s been a minute since Samsung offered a hands-on opportunity with one of their premium smartphones… more

Should we be concerned about in-car gaming with Android Auto?

Caribbean – There are some major exciting updates from Google’s latest Pixel Feature Drop, focusing on AI-power enhancements and new security measures. However, one feature is raising a security concern: in-car gaming via Android Auto… more

Cybercrime Act is being misused to punish citizens who question government’s actions or expose its corruption

Guyana – Dear Editor, In Guyana today, freedom of speech, a fundamental pillar of any democracy, is increasingly under threat under the Irfaan Ali/Bharrat Jagdeo regime. The regime’s use of the Cybercrime Act and other laws as tools to stifle dissent and target those who hold them accountable has escalated in recent months… more

Digicel cites leadership role in digital future through innovation and security

Jamaica – Digicel Business has partnered with Symptai Consulting to offer comprehensive cybersecurity solutions to businesses towards making them more resilient in the face of emerging threats… more

Jamaica’s digital payment revolution

Jamaica – In a significant transformation of Jamaica’s financial landscape, digital payment methods have steadily eclipsed traditional banking instruments over the past eight years, reshaping how businesses and consumers conduct transactions across the island nation… more

PM highlights importance of Artificial Intelligence

Jamaica – As the integration of technology and greater digitisation become central in the government’s long term development plan, Prime Minister, Dr. Andrew Holness says keen attention is being given to the use of artificial intelligence… more

Tuesday, 18 March 2025

Government to expand national security infrastructure with updated camera network and forensic lab, PM says

Antigua and Barbuda – The government is taking steps to enhance the nation’s security network through a comprehensive approach that includes expanding camera surveillance and building a new forensic laboratory, amid concerns over unsolved missing persons cases and murders… more

Scammers are getting smarter – so should we

Barbados – Barbadians are once again being urged to steer clear of two online scams designed to trick unsuspecting individuals out of their hard-earned money… more

Empowering the Next Generation: Girls4Tech 2025  

Belize – Belize Bank, in partnership with Mastercard, hosted the second annual Girls4Tech program in Belize, showcasing their dedication to empowering young girls through STEM education… more

Hackers and cyber gangs pose ‘national security threat’ to Cayman

Cayman Islands – The Cayman Islands faces a real and growing national security threat from cyber attacks, according to a four-star general who headed up the United States Cyber Command… more

Doctors to be trained to use AI, robotics for surgical procedures- Pres. Ali

Guyana – President Irfaan Ali has recently disclosed that the government is working to have local  doctors trained to use the artificial intelligence (AI) and robotics application for execution of surgical treatment… more

Unstable internet infrastructure and lack of digital health education for clinicians and patients risk widening healthcare disparities

Guyana – Dear Editor,  The government’s initiative to establish a National Telemedicine Hub, as reported in the Stabroek News article titled “Gov’t to establish telemedicine hub for 24/7 specialist support,” is a commendable step toward improving healthcare accessibility… more

Digital trust can be costly in cyber threat era, expert warns

Jamaica – Cybersecurity expert Marlon Cooper is urging Jamaicans to become more digitally aware following several significant data breaches in recent times… more

e-Learning Jamaica celebrates 20 years

Jamaica – e-Learning Jamaica Company Limited (e-LJAM) will be celebrating its 20th anniversary this year, under the theme ‘20 Years of Transformation and Digital Innovation: Powering EdTech in Jamaica’… more

Experts issue caution on Artificial Intelligence risks for upcoming election campaign

Jamaica – Ahead of the upcoming parliamentary general election, due by September, a call is being made for the Electoral Commission of Jamaica to establish guidelines and provide oversight for the use of artificial intelligence in political campaigns… more

Vendors Embrace Digital Payments, Boosting Sales Productivity In St. Lucia

Saint Lucia – As the 2025 cruise season brings thousands of visitors to Saint Lucia’s shores, the move toward digital payments is gaining traction among local vendors… more

Digicel call centre agents retrenched

Trinidad and Tobago – DIGICEL has overhauled its Customer and Corporate Call Centre operations in Trinidad and Tobago, leading to the retrenchment of several agents in the country… more

Wednesday, 19 March 2025

GBPA renews initiative to drive tech skills, careers

Bahamas – The Grand Bahama Port Authority (GBPA) has unveiled a paid remote internship initiative to build skills and careers for Bahamians in industries such as cyber security, artificial intelligence (AI) and data science… more

High aims: New tech minister unveils ambitious five-year plan

Barbados – Newly appointed government senator and Cabinet member Jonathan Reid has declared that he has hit the ground running and is wasting no time in setting out an ambitious technology agenda for the country… more

Accountants’ professional judgement critical to success in age of AI

Caribbean – Importance of professional judgement and critical thinking underlined as organisations work to adopt artificial intelligence… more

CIBC Caribbean going big on tech

Caribbean – As CIBC Caribbean Bank Limited doubles down on growing its 10 core markets, it will be putting greater investments towards technology to differentiate itself across the region… more

Offshore Gambling Platform with Curaçao License Faces Growing Allegations and Scrutiny

Curaçao – The rise of offshore gambling websites like TopBet.eu has drawn increasing concerns, with questions surrounding their legality, links to criminal activities, and potential risks to consumers… more

App launched to track progress of education ministry contracts

Guyana – The Ministry of Education yesterday launched an application to track the number of projects  being carried out by the ministry and their deadlines… more

Electronic Health Record contract signed with UK firm

Guyana – The Government of Guyana yesterday signed a  contract for the development and implementation of a national Electronic Health Record (EHR) system with British company RioMed Limited… more

UK firm to establish electronic health records system in Guyana

Guyana – The Ministry of Health on Tuesday inked a US$3.3 million agreement with the United Kingdom-headquartered RioMed Limited to establish an electronic health records (EHR) system that would be accessible across all public healthcare providers to allow doctors to more efficiently treat patients… more

Cyber security agency warns about compromised RSA keys

Jamaica – Millions of RSA keys have been inadvertently exposed, significantly compromising the security of digital communications worldwide, Jamaica’s National Security Operations Centre has disclosed… more

Flow supports International Women’s Day events

Trinidad and Tobago – FLOW participated in a range of initiatives to mark International Women’s Day, honouring the achievements of women and advocating for gender equality both in the workplace and beyond… more

Thursday, 20 March 2025

URCA delays opening of Grand Bahama office, focuses on improving service quality in underserved family islands

Bahamas –  The Utilities Regulation and Competition Authority (URCA) will not open its first regional satellite office in Grand Bahama this year as previously planned, according to its Chief Operating Officer (COO), Dr. Walden Russell, who noted that the regulator remains focused on finding ways to improve service quality and accessibility in underserved Family Islands… more

Exploring the digital nomad lifestyle

Caribbean – I can’t tell you how excited I am to finally write about this, because this isn’t just theory for me. This is my life… more

Op-Ed: Deepseek catching global attention

Caribbean – Recently, the groundbreaking artificial intelligence model DeepSeek, developed by Chinese engineers, has attracted widespread attention in the tech world… more

Guyana developing AI-based app for malaria testing

Guyana – Guyana is developing an artificial intelligence (AI) application for malaria testing, aiming to eradicate the disease, according to Health Minister Dr Frank Anthony… more

US$3.3M health record system coming

Guyana – The Ministry of Health signed a contract with RioMed Limited, a UK-registered company, to develop and implement the new Electronic Health Record System (EHR)… more

Gov’t Building Out Digital Ecosystem to Facilitate Trade

Jamaica – Minister of Industry, Investment and Commerce, Senator the Hon. Aubyn Hill, says the Government is committed to building out the digital ecosystem to foster greater participation of local entities in international trade… more

Friday, 21 March 2025

Holness: Full roll-out of electronic land titling system in two years

Jamaica – Vendor selection and system implementation for the roll-out of the government’s Electronic Titling (E-Titling) programme is expected by 2027-2028, following legislative amendments to the Registration of Titles Act… more

NTRC’s iCode784 Introduces Robotics Category for 2025

Saint Vincent and the Grenadines – The National Telecommunications Regulatory Commission (NTRC) has introduced a Robotics category for its 2025 iCode784 Competition… more

Saturday, 22 March 2025

Belize City Mayor highlights eMobility Pilot Project at Smart City Summit & Expo in Taiwan

Belize – Mayor of Belize City Bernard Wagner participated in his second panel discussion at the 2025 Smart City Summit & Expo in Taiwan, this time under the powerful theme “Innovating Green Mobility.” … more

Cayman International School lab attains international STEM certification

Cayman Islands – Cayman International School has become the first school laboratory outside the United States to earn a national certificate for STEM Excellence from the US National Institute of STEM Education… more

WiLoan launches fully digital micro-loan facility

Trinidad and Tobago – Imagine needing urgent funds for an unexpected expense. In the past, securing a loan meant long lines at the bank, piles of paperwork, and nerve-wracking approval processes… more

Wipay hopes to shake up small-loan market

Trinidad and Tobago – A financial solution for the man on the street and the unbanked. That is the premise on which WiLoan was built… more

Sunday, 23 March 2025

Cybersecurity strategies for business leaders

Caribbean – As we step into 2025, the cybersecurity landscape has fundamentally shifted. It’s no longer solely about reactive defence — it’s about proactively creating sustainable value and driving organisational performance… more

Is Bitcoin Really ‘Rat Poison Squared’?

Caribbean – Bitcoin is one of the most talked-about ideas in the world of money. Some people love it and call it the future of finance. Others say it’s a scam or even a Ponzi scheme. So, what’s the truth? … more

Entrepreneurship a smart choice in the AI era

Jamaica – What will be the new value of human work in a few years, and is entrepreneurship a safe bet? … more

New bill, no service…SOLVED!

Jamaica – Dear Claudienne, Thanks for assisting in the matter I am having with Flow regarding the absence of any cable service at my home for some five weeks now, despite the fact that my bill is fully paid up… more

PNP taps BPO as main job creator

Jamaica – The Opposition People’s National Party (PNP) says it intends to position the business process outsourcing (BPO) sector as the main job creator if it is elected to office in the upcoming elections, even as the party has stated that the industry offers low-skill, low-wage employment… more

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