Monday, 28 October 2024

The state of Caribbean digital transformation

Caribbean – It’s been two years since Digicel Business reported on the state of digital adoption in the Caribbean… more

Embrace AI, technology for brighter future in education

Guyana – President Irfaan Ali is urging educators in the Caribbean not to be unduly apprehensive about the potential impact of artificial intelligence (AI) on traditional teaching methods, but to embrace its challenges and opportunities as a tool for progress and potential to revolutionise personalised learning… more

Portmore set to become Jamaica’s ‘Silicon Valley’ amid push for parish status

Jamaica – Prime Minister Andrew Holness has announced ambitious plans to transform Portmore, St Catherine, into the ‘Silicon Valley of Jamaica’ and a key technology hub for the Caribbean… more

The future of Montego Bay’s BPO industry

Jamaica – Business process outsourcing (BPO) has emerged as a vital sector in Jamaica, alongside tourism, providing significant employment opportunities and contributing to the growth of the national economy… more

bmobile and CARIRI host 3,500 children at Innovation Camp

Trinidad and Tobago – In a strategic effort to prepare Trinidad and Tobago’s youth for the digital future, bmobile partnered with CARIRI to empower over 3,500 students through this year’s virtual Innovation Nation Training Camp.. more

Tech labs for special-needs schools

Trinidad and Tobago – FIVE special-needs schools have been selected to receive state-of-the-art technology labs through the Digicel Foundation’s Innovation Lab programme… more

Tuesday, 29 October 2024

Water payments to go online

British Virgin Islands – Starting in January, residents will be able to pay their water and sewerage bills online, Communications and Works Minister Kye Rymer announced Friday in the House of Assembly… more

How to protect yourself from scammers offering fake jobs

Caribbean – BETWEEN finding openings, sending out your resume and interviewing, looking for a job is tough. Now a growing trend of scammers impersonating recruiters is making it even harder… more

AI enhances BPOs, not replacing employees, says itel CEO Epstein

Jamaica – Founding chairman and CEO of itel International Yoni Epstein sought to allay fears that artificial intelligence (AI) and its by-products will replace human labour in the business process outsourcing industry, otherwise called the global services industry… more

Harvard expert to discuss AI and digital transformation at UWI Mona

Jamaica – The University of the West Indies, (The UWI) Mona Campus, in collaboration with VM Group Limited, will host the third in a series of Distinguished Lectures on November 7, 2024, titled “Digital Transformation. Generative AI and Strategy… more

Wednesday, 30 October 2024

Cyber security chief: Crooks getting better

Bahamas – The Bahamas’ cyber security chief yesterday called for shared resilience and information sharing to better combat threats in an increasingly digital world… more

C&W Charitable Foundation Champions Digital Access for All

Caribbean – Partners, supporters, and stakeholders are joining together with the Cable & Wireless Charitable Foundation (CWCF) on Friday, November 1 to raise funds dedicated to connecting communities and changing lives across the Caribbean… more

CXC launches AI-assisted literacy and numeracy to combat educational decline

Caribbean – The Caribbean Examinations Council (CXC) is utilizing artificial intelligence (AI) to improve its educational offerings, particularly in the areas of literacy and numeracy, as part of a larger digital transformation initiative, as stated by Dr. Wayne Wesley, the Registrar and Chief Executive Officer of CXC… more

Digicel and Flow lose first round of anti-trust lawsuit

Caribbean – Jamaica’s two telecommunications giants, Digicel and Flow have lost round one in an anti-trust lawsuit filed by pioneering Caribbean media and entertainment group VertiCast… more

More banks enabling card-blocking feature for customers

Jamaica – As consumers continue to tackle fraud, more commercial banks are enabling consumers to freeze/block their cards through digital means instead of having to wait to contact the bank to do the same on their card or account… more

Thursday, 31 October 2024

E-Litigation Portal fully in place – Supreme Court

Guyana – The Supreme Court of Judicature of Guyana yesterday said that it has completed the implementation of the e-litigation web portal for the Court of Appeal and High Court… more

Guyana on Tier 4 “Evolving” of Global Cybersecurity Index

Guyana – Even as the National Data Management Authority (NDMA) continues to train people across Guyana to strengthen cybersecurity in the public sector, the International Telecommunications Union (ITU) this year ranked the country as Tier 4 Evolving on its 2024 Global Cybersecurity Index (GCI)… more

NCB resolving Uber/Visa debit card transaction discrepancies

Jamaica – National Commercial Bank Jamaica Limited (NCBJ) says it has identified a technical issue affecting Uber transactions made by some customers using their Visa Debit cards and is actively addressing the discrepancy… more

Norbrook Transaction Services launches ePay cashless solution for schools

Jamaica – Norbrook Transaction Service Ltd (NTS), a subsidiary of Norbrook Equities Partners (NEP), has unveiled a digital payment solution that, it said, will revolutionise payment management within schools… more

Online property tax payments start today

Trinidad and Tobago – The online payment of property tax will come on stream from today, assured Finance Minister Colm Imbert… more

Friday, 1 November 2024

BTC upgrades contact center to improve customer care

Bahamas – BTC has upgraded its customer support capabilities with the launch of the Genesys Conversational Interactive Voice Response (IVR) platform at its Contact Center… more

‘Hold them accountable’: Hotels in Airbnb rescues

Bahamas – Hoteliers yesterday demanded that vacation rental owners be “held accountable” and pay their fair share in government taxes as several revealed how they “rescued” tourists from sub-standard properties… more

EU, partners champion human-centric digitalisation in Latin America, Caribbean

Caribbean – EVEN IF WE accept that technologies are neutral tools, deploying them in the real world always involves values and interests, sometimes competing. One of the most contested sectors is without a doubt digital infrastructure, a sector that has the potential to empower people, but also to oppress, exacerbate security risks and increase inequalities… more

Flow customers in eastern Curaçao face major service outage due to burnt cable incident

Curaçao – Flow customers in the eastern part of Curaçao experienced a significant outage on Friday morning after an incident involving a burned power cable, the internet provider confirmed via social media… more

Guyana on “evolving” tier of Global Cybersecurity Index

Guyana – Even as the National Data Management Authority (NDMA) continues to train people across Guyana to strengthen cybersecurity in the public sector, the International Telecommunications Union (ITU) this year ranked the country as evolving (Tier 4) on its 2024 Global Cybersecurity Index (GCI)… more

Industry leaders gather to ‘Unlock the Power of Cyber Intelligence’ at Guardsman cybersecurity event

Jamaica – Guardsman Cyber Intelligence, powered by Guardsman,  hosted an exclusive cybersecurity event on Tuesday, October 29, 2024, at The Serengeti, Hope Zoo, drawing industry leaders from across various sectors… more

Scotiabank Jamaica named World’s Best Consumer Digital Bank 2024

Jamaica – Scotiabank has been named among the Best Consumer Digital Bank Award 2024 winners by Global Finance (New York). The Bank also copped the prestigious award for its operations in The Bahamas, Cayman Islands and Turks and Caicos Islands… more

NHC Begins Land Preparation for New Smart Homes

Saint Kitts and Nevis – The Government of St. Kitts and Nevis has begun clearing lands for the construction of new smart homes, marking a significant step forward in its mission to provide affordable, high-quality, climate-resilient housing… more

TTSE looking at digital tracker of S&P 500

Trinidad and Tobago – It is extremely difficult to access foreign exchange for portfolio investing purposes… more

TSTT must pay $1.1m for breach of Blink service agreement

Trinidad and Tobago – A High Court judge has ordered the Telecommunications Services of Trinidad and Tobago (TSTT) to pay one of its vendors $1.1 million for breaching an agreement to provide field service agents for its Blink operations for three years in 2017… more

Saturday, 2 November 2024

Failure to report hacks hampers cyber-crime fight

Cayman Islands – It only takes 2.13 seconds for ransomware to deploy and seize complete control of a company’s or individual’s database, but getting that information back could take months… more

Sunday, 3 November 2024

 Top 10 social media tips for entrepreneurs for 2025

Caribbean – With 2025 nearly upon us, and the rapidly changing tides in social media, entrepreneurs can leverage the apps to build their brand, grow their businesses, reach new audiences, and achieve greater success… more

Launch of an online platform for registering individual businesses 

Haiti – On Thursday, October 31, 2024, James Monazard, the Minister of Trade and Industry (MCI), officially launched an online platform for registering individual businesses and searching for prior art and availability of business names… more

‘Banger’ complaints ring loud

Jamaica – SINCE the shutdown of the 2G network in Jamaica, the local organisation for rural women producers has received more than 100 complaints from its members, with challenges ranging from an inability to upgrade handsets due to cost, to lack of support to facilitate the transition… more

From frustration to resolution

Jamaica – Dear Claudienne,  I am writing to you on behalf of my uncle, who has been facing a frustrating and unresolved issue with Flow Jamaica… more

Image credits: congerdesign (Pixabay); Wikipedia; itelCX (Facebook); CXC; SeekVectorLogo; Flow (Facebook); Wikipedia

Monday, 14 October 2024

Telecom market battle heats up

Barbados – Cable and Wireless (Barbados) Limited (C&W) and Digicel have been battling it out for market supremacy since Government liberalised the telecommunications market about 20 years ago… more

Project to install 100,000 prepaid smart electricity meters

Haiti – Efforts to improve Haiti’s fragile power grid are moving forward with a $15 million project aimed at reducing commercial and technical losses by the Electricité d’Haïti (EDH) company… more

New customers can now open a Scotiabank account online

Jamaica – Scotiabank has announced that starting October 1, 2024, prospective clients in the Caribbean wishing to open an account can now do so entirely online… more

Tuesday, 15 October 2024

Anguilla benefits from AI boom with .ai domain surge

Anguilla – The artificial intelligence boom has benefited chatbot makers, computer scientists and Nvidia investors. It’s also providing an unusual windfall for Anguilla, a tiny island in the Caribbean… more

From outrage to action: Strengthening cybersecurity in Barbados

Barbados – Barbados often experiences a national outrage phenomenon that unfolds in predictable stages. It starts with disbelief, swiftly followed by collective outrage and an intense search for someone to blame. However, within nine to 12 days, the fervour dissipates, leaving the issue largely unresolved—a fleeting storm of public concern often termed a “12-day wonder”… more

Local group to challenge Cybercrime Bill before OAS human rights commission

Barbados – A delegation of Barbadian citizens, calling themselves the ‘Loyal Opposition’, has been granted a hearing before the Inter-American Commission on Human Rights to challenge the government’s proposed Cybercrime Bill 2024… more

PSVs to go cashless soon

Barbados – Public service vehicles (PSVs) and taxis will soon adopt a cashless payment system, set to be introduced in the coming weeks, the project’s technical coordinator Dwayne Roach said Monday.  more

Bridging the Grey Digital Divide in Belize

Belize – The digital gap, often called the grey digital divide, is a real challenge for older folks trying to navigate the digital world. Studies show this divide can lead to isolation, limited access to services, online vulnerabilities, and fewer learning opportunities… more

Four CARICOM States Pilot Digital TVET Delivery Initiative

Caribbean – Four CARICOM Member States are participating in the pilot phase of the Digitalisation of Technical and Vocational Education and Training (TVET) Delivery Project. This crucial effort is poised to transform how the people of the Caribbean Community access instructional programmes or courses that focus on the skills required for a specific job function or trade… more

Jamaica’s Cutting-Edge Land Management Innovations Showcased to Visiting Delegation

Jamaica – The National Land Agency (NLA) recently hosted members of a St. Vincent and the Grenadines delegation that visited to explore Jamaica’s advancements in digital transformation, particularly in the areas of land titling and geospatial technology… more

Online shopping tax generates $369.4m for Govt

Trinidad and Tobago – AFTER introducing a 7 per cent tax on online purchases in 2016, the Government has earned $369,356,286 in the eight years since its implementation… more

Wednesday, 16 October 2024

‘Last resort’: URCA licensees ‘flouting’ annual fee payment

Bahamas – Communications providers have been reassured by regulators that revoking their licence for non-payment of fees “is a penalty of last resort” given that “many have flouted the obligation” to pay what is due… more

MobileAssist® unveils web extensions for enhanced online payment solutions

Bahamas – A local fintech solutions company has launched new web extensions that enable customers to access services directly through their web browser, providing a more convenient payment experience… more

URCA acknowledges concerns over timing of ECS licenses consultation

Bahamas – Cable Bahamas and the Bahamas Telecommunications Company Ltd, the country’s two major communications providers, expressed concerns over the timing of URCA’s consultation on modifications and variations to Electronic Communications Sector (ECS) licenses, with BTC contending that it had been “left until the last hour,” having been issued just weeks before its license expiry, which left insufficient time for review and feedback… more

URCA finalizes 2024 ECS license review

Bahamas – The Utilities Regulation and Competition Authority (URCA) officially released its final determination on the Modifications and Variations to the Electronic Communications Sector (ECS) Individual Licences, Class Licences, and Exemptions following an extensive public consultation process… more

Penn bemoans outsourced financial services jobs

British Virgin Islands – Eighth District Representative Marlon Penn has expressed concern over the shifting of traditional financial services roles to outsourced labour… more

Itelbpo embraces AI, launches ‘itelligence’

Jamaica – Artificial Intelligence is transforming the local business process outsourcing (BPO) sector as is evidenced by the unveiling of ‘itelligence’ by itelbpo… more

Thursday, 17 October 2024

Payments provider unveils three web-based platforms

Bahamas – A Bahamian financial technology provider says it has launched three new web extensions to give consumers greater flexibility in accessing these services directly through their web browser… more

AG: Govt to stand by controversial Cybercrime Bill

Barbados – The government confirmed Wednesday that it will defend its controversial Cybercrime Bill at a hearing before the Washington-based Inter-American Commission on Human Rights (IACHR) in November… more

‘Urgent threat’ to critical infrastructure, warns cybersecurity expert

Barbados – Barbados is facing an urgent need to strengthen its cybersecurity measures to protect critical national infrastructure, following recent data breaches at major institutions, according to cybersecurity expert Dr Curtis Charles… more

AI can transform accounting

Caribbean – Accountants are taking a leading role in shaping artificial intelligence (AI) and data strategies across businesses… more

Be Smart app aims to reduce stigma, challenges faced by vulnerable groups

Caribbean – The Caribbean Vulnerable Communities Coalition (CVC) has introduced the Be Smart status application, an innovative tool that aims to address specific cultural and societal challenges faced by vulnerable groups in the country… more

ECTEL Champions The EC Bill At CTU ICT Week 2024

Caribbean – The Eastern Caribbean Telecommunications Authority (ECTEL) proudly participated in the Caribbean Telecommunications Union’s (CTU) ICT Week 2024, held under the theme “Bridging Technologies for a Sustainable and Inclusive Future”… more

Opportunities for small businesses to adopt generative AI

Caribbean – The recently held regional colloquium during Small Business Week focused heavily on the digital transformation occurring globally and its impact on business. Particular emphasis was on the emergence of generative AI and its potential to change the way business is done in both the private and public sectors… more

Whatsapp Is Free, But How Much Does It Cost?

Caribbean – The number of WhatsApp users in St. Kitts and Nevis is estimated to be a significant portion of the population, given that smartphone penetration is high and WhatsApp is the dominant messaging platform across the Caribbean… more

NCB launches block/unblock feature for debit cards in mobile app

Jamaica – National Commercial Bank Jamaica Limited (NCBJ) has introduced a new feature in its mobile app that allows customers to instantly block and unblock their debit cards in case of loss, theft, suspicious activity, or to manage their spending… more

Friday, 18 October 2024

The Cybercrime Bill: A necessary shield for Barbados’ digital future

Barbados – The rise of cyber threats has made cybersecurity a global priority. In Barbados, the Cybercrime Bill is a crucial step toward protecting the nation from digital crimes. While some Bajans may express concerns about the Bill’s implications, it is vital to recognise the daily risks the country faces due to resistance to these protections… more

Data Users Conference Seeks to Improve Data Collection

Belize – In observance of Caribbean Statistics Day, the Statistical Institute of Belize (S.I.B.) hosted its Second Annual Data Users Conference in Belize City today. The event featured presentations from various data-driven organisations, highlighting the SIB’s work and how statistics can be utilised to enhance their efforts. While statistics hold great potential, the conference also addressed both the strengths and weaknesses within the system… more

“Volatile relationship!” CCT explains split with Heritage and Tola Radio

British Virgin Islands – Caribbean Cellular Telephone Limited (CCT) wishes to clarify recent discussions in the public domain concerning the termination of our service exchange agreement with Mr. Floyd “Heritage” Burnett and Tola Radio… more

AI Summit Explores Potential Benefits Of Technology

Caribbean – The present and future opportunities and challenges posed by the evolving advent of artificial intelligence (AI) were explored at the recent AI Summit Saint Lucia hosted as part of activities marking Productivity Awareness Week… more

Businesses urged to strengthen cybersecurity systems

Jamaica – Business leaders are being urged to take decisive actions to strengthen their cybersecurity systems… more

Jamaica Customs mobile app gains 7,300 subscribers in first year; electronic bill of lading coming

Jamaica – Jamaica Customs Agency has collected over $7 billion in duties through its mobile app that now has more than 7,000 registered users a year after its introduction… more

From paper to pixels: A Million Government Documents to Be Digitized Through Trust Fund Activity

Sint Maarten – The Government of Sint Maarten is entering a new digital era, with a transformative activity tasked with converting one million paper documents into digital files by 2026… more

Saturday, 19 October 2024

BDF Cyber Unit leading investigation into Revenue Authority hack

Barbados – Three weeks after a major data breach at the Barbados Revenue Authority led to personal information and vehicle registration documents being offered for sale online, officials say there’s no evidence any of the stolen data was used for fraud or other harmful activities… more

FiX25 to help build out global fintech innovation in the Caribbean

Barbados – The international Fintech Islands Experience (FiX) returns to the Caribbean for its third successive year, focusing on three core pillars as it seeks to fulfil its mission to build out the fintech ecosystem in the region… more

Govt app to compare prices

Barbados – Government is closely monitoring food prices across major supermarket chains and inspectors will check anything that is outside the margin… more

Scotiabank wins Best Mobile Banking App Award again

Caribbean – Scotiabank has been awarded by Global Finance for having the Best Mobile Banking App in Barbados for the second consecutive year… more

Bridging the Digital Divide: Universal Service Fund Powers New Community Wi-Fi Project

Saint Lucia – A new chapter in digital accessibility begins for the Marchand community as the Universal Service Fund (USF) Office of the National Telecommunications Regulatory Commission – Saint Lucia, launches a much-needed Community Wi-Fi Project… more

Cashless society vs cashless transactions

Trinidad and Tobago – AS WE embrace the digital shift in our economy, it is vital for consumers to understand the difference between cashless transactions and a cashless society. While these terms may seem similar, they represent different concepts… more

Sunday, 20 October 2024

TOTALTEC Inc. launches E-Learning platform to equip Guyanese workforce with ‘in-demand’ skills

Guyana – TOTALTEC Inc., a 100% Guyanese-owned Company, on Friday has announced the launch of an innovative multi-sector e-learning platform, designed to equip the Guyanese workforce with in-demand skills… more

3D printing in healthcare can change lives

Jamaica – Motor vehicle crashes have been a perennial problem for Jamaica and with the influx of small motorbikes over the last few years, it remains a major concern in every way, including for public health… more

Jamaican Digital pioneer Kemal Brown to address Horasis Global Meeting in Brazil

Jamaica – Kemal Brown, founder and chief executive officer of Digita Global Marketing, a thought leader in digital transformation, is set to share his insights on Brazil’s journey toward full digitization at the prestigious Horasis Global Meeting, October 25-26, in Vitória, Brazil… more

Images credit:  Anna Keibalo (Unsplash); The Bahamas Weekly; Wikipedia; Wikipedia; Wikipedia;

Monday, 30 September 2024

Barbados Revenue Authority files listed for sale by threat actors

Barbados – Records from the Barbados Revenue Authority such as property tax records and vehicle owner’s registration records are being offered for sale, but is the government even aware that personal information has been acquired and is at risk of misuse? … more

Facial Recognition Software Potentially Coming to Belize

Belize – The Belize Police Department is working towards acquiring facial recognition software to increase public safety… more

Artificial intelligence may help crack down on money crime

British Virgin Islands – The BVI Financial Investigation Agency may soon use artificial intelligence to crack down on child sexual exploitation, human smuggling and other illicit activity as it intensifies its efforts following recent criticism of the territory’s ability to fight money crime, according to FIA Director Errol George… more

Online payment option for property tax by October 31

Trinidad and Tobago – FINANCE Minister Colm Imbert has said there will be an online payment option for property tax by or before October 31… more

Tuesday, 1 October 2024

 230 GB data breach tints reputation of Revenue Authority: Vehicle Registration offline as offenders tracked

Barbados – The Barbados Revenue Authority is aware that there is some vehicle registration application information circulating on the internet and social media and is actively investigating the incident… more

BRA, police investigating data breach

Barbados – The Barbados Revenue Authority (BRA) and police are investigating a reported breach of its vehicle registration data… more

Flow BVI welcomes Maria De Grads as its new General Manager

British Virgin Islands – C&W Communications, operators of the Flow, Flow Business, C&W Business, and BTC brands in the Caribbean, is pleased to announce the appointment of Maria De Grads as the new General Manager of Flow British Virgin Islands effective October 1, the first female leader in the company’s 58-year history of operations in the Territory… more

New Regulatory Unit For Harmonising Digital Transformation To Feature At CTU ICT Week

Caribbean – The establishment of a new regulatory unit to harmonise digital transformation efforts in the Caribbean is on the agenda at CTU ICT Week 2024, being held at the St. Kitts Marriott Resort from September 30 to October 04, 2024… more

Youth Urged To Help Older Person As Caribbean Pushes Digital Transformation

Caribbean –  Basseterre, St. Kitts, October 01, 2024 (SKNIS): Strategies to push forward Digital Transformation in the Caribbean are being discussed by delegates participating in the Caribbean Telecommunication Union Information and Communication Technology (CTU ICT) Week taking place in St. Kitts and Nevis from September 30 to October 04, 2024… more

Jamaica’s digital growth: Investment opportunities in the nation’s tech transformation

Jamaica – AMID A global race towards digital economies, the Government of Jamaica is seizing the moment with a robust digital-transformation initiative to unlock new investment opportunities in fintech innovation and technology infrastructure… more

Wednesday, 2 October 2024

Customer event gives BTC chance to hear their views

Bahamas – A DAY of customer appreciation and feedback was held yesterday by Bahamas Telecommunications Company (BTC) – the second year running for the luncheon that seeks to receive feedback from customers on how services can be improved… more

‘Embrace’ AI opportunities

Barbados – Two academics are urging Barbadians to embrace the creative opportunities being provided by Artificial Intelligence… more

Hackers claim access to BRA’s admin portal

Barbados – The Barbados Revenue Authority (BRA) is working with police to investigate a breach of its vehicle registration system, amid growing concerns over the security and privacy of stakeholders’ data… more

Cuban province to host 2nd Fair on Digital Transformation

Cuba – From Nov. 12 to 14, the eastern province of Santiago de Cuba will host the 2nd edition of the Digital Transformation Fair (Fetdi by its Spanish acronym), with the aim of training digital skills through the innovative application of technologies such as artificial intelligence (AI)… more

Caribbean Digital Transformation Project provides training to boost national cyber security

Dominica – The Caribbean Digital Transformation Project’s Project Implementation Unit, operating under the Ministry of Public Works, Public Utilities, and Digital Economy, organized the CSIRTAMERICA Week in Dominica from September 24 to 27, 2024… more

AI moves in on job market disruptions

Jamaica – Already proven to make difficult tasks much easier, the integration of artificial intelligence (AI) in a number of fields has, in the last few years, significantly revolutionised labour markets and how people work, a phenomenon which experts believe is catching on with great speed locally… more

Cyberattacks continue to trend down as vulnerabilities remedied

Jamaica – A significant drop in vulnerabilities is being attributed to the more than 70 per cent reduction in attempted cyberattacks on local networks seen since the start of this year… more

Information minister urges JIS to combat misinformation

Jamaica – Minister without Portfolio in the Office of the Prime Minister with responsibility for Information, Skills and Digital Transformation, Senator Dr Dana Morris Dixon, has underscored the role of the Jamaica Information Service (JIS) in combatting misinformation… more

Thursday, 3 October 2024

‘88,000 homes’ connected to fibre internet, as Cable Bahamas reveals results

Bahamas – CABLE Bahamas CEO and president Franklyn Butler says he is “extremely pleased” as more than 88,000 homes are now connected to fibre internet… more

$1bn FTX Bahamas claims hit if Chapter 11 plan fails

Bahamas – FTX’s Bahamas liquidators have received more than $1bn in claims from over 44,000 creditors as they urged a US judge to accept the crypto exchange’s Chapter 11 reorganisation plan… more

Aliv ‘where we need to be’ through $90m raise

Bahamas – Aliv’s latest $90m capital raise “takes us where we need to be” by “cleaning up” multiple inter-company loans and providing funds for capital investment, Cable Bahamas’ top executive disclosed yesterday… more

BTC pledges ‘new technology’ for long-suffering Eleutherans

Bahamas – The Bahamas Telecommunications Company (BTC) is planning to “soon trial new technology” on Eleuthera that will improve the island’s broadband Internet connectivity amid multiple outage complaints… more

BTC postpaid customers get $1k in cash when adding a fiber plan

Bahamas – BTC has announced the introduction of its “Premier Club” loyalty program, offering exclusive rewards and benefits, which will be available to postpaid customers in its first phase… more

GEO-blocking ‘hampers digital creators’

Barbados – Barbadian content creators are being shut out of monetising their work on major platforms like YouTube and Spotify due to geo-blocking, hampering efforts to boost the island’s orange economy, industry leaders warned… more

Harper urges urgent action as BRA breach exposes personal info

Barbados – Charging that the Barbados Revenue Authority (BRA) might have suffered the most extensive data leak to date, cybersecurity expert Niel Harper warned that a massive amount of sensitive information has been exposed and blasted the government’s response as inadequate… more

60% of Caribbean organisations delayed in digital transformation

Caribbean –  The Digicel Business Digital Transformation Report also contains key insights for specific industries and groups, including hospitality, financial services, government/public sector and small and medium-sized enterprises… more

Cybersecurity Forum Builds A Safer Digital Future For Leaders And Students

Caribbean –  The importance of a strong and resilient cybersecurity system was emphasised at a Cybersecurity Awareness Forum held at the St. Kitts Marriott Resort on October 03, 2024. The event brought together public and private sector officials from St. Kitts and Nevis, regional representatives and local secondary school students… more

E-Litigation portal for Guyana’s High Court and Court of Appeal set to roll out

Guyana – The Supreme Court of Judicature in Guyana on Tuesday announced that it is nearing the completion of an e-litigation web portal for the Court of Appeal and the High Court which will mark a major transformation in the country’s judicial system… more

Design Privacy trains HR professionals in data privacy

Jamaica – As data privacy regulations become entrenched in company policy, the role of human resource (HR) professionals will become more critical in encouraging compliance and treating with breaches… more

Digicel Foundation to put more tech labs in panyards

Trinidad and Tobago – The Digicel Foundation is again partnering with the pan fraternity to install technology labs at panyards throughout Trinidad and Tobago… more

Digicel gives up e-money issuer licence

Trinidad and Tobago – MYCASH (Trinidad & Tobago) Ltd, a subsidiary of Digicel, confirmed yesterday that it had “voluntarily” surrendered its provisional registration as an e-money issuer in this country… more

Tourism minister: E-passports, online departure/arrival forms will improve sector

Trinidad and Tobago – TOURISM Minister Randall Mitchell says the introduction of e-passports and online arrival/departure forms to TT will improve the industry… more

Friday, 4 October 2024

Caddle: Gov’t doing what’s required, probe continues into BRA data breach

Barbados – Amid calls for authorities to come clean on the full extent of this week’s Barbados Revenue Authority (BRA) data breach, Minister of Industry, Innovation, Science and Technology Marsha Caddle says the teams investigating the incident must be given time to do their work… more

C&W Communications appoints Santiago Londono as chief commercial officer, B2B

Caribbean – C&W Communications has appointed Santiago Londono as chief commercial officer, B2B, effective October 1, 2024… more

Digicel Business 2024 report: 60% delayed in digital transformation

Caribbean – DIGICEL Business has launched its third Digital Transformation Report, in collaboration with Symptai Consulting Ltd, and delved into the progress and challenges faced by businesses across the region… more

Children being exposed to inappropriate content on social media

Jamaica – There is a call for attention to be given to the issue of children being exposed to inappropriate content on social media… more

Mastercard phasing in stronger fraud protection

Jamaica – MASTERCARD is currently in the process of phasing out the requirement for shoppers in the region to enter their 16-digit card number when checking out online, replacing it instead with randomly generated numbers on a token in an effort to tamp down on the rising incidents of online fraud. The process called ‘tokenisation’ is often backed by biometric authentication… more

Saturday, 5 October 2024

111 ICT hubs operational in hinterland – PM

Guyana – Prime Minister Mark Phillips has underscored the  advancements made in the ICT Access and E-Services for Hinterland, Poor, and Remote Communities Project… more

Supreme Court in soft launch of E-Litigation platform

Guyana – The Supreme Court of Judicature held a soft launch of its e-litigation system for the High Courts of Essequibo, Demerara and Berbice yesterday… more

Expanding Internet Access to the Poor, Elderly, Physically Challenged in Soufriere

Saint Lucia – The Universal Service Fund Office of the National Telecommunications Regulatory Commission – St. Lucia, has announced a new project aimed at expanding efficient access to the internet for the poor, elderly, and physically challenged in Soufriere… more

Online blows for Hyatt over ‘cashless’ advertisement

Trinidad and Tobago – Government-owned Hyatt Regency hotel had to delete a social media post and apologise after it announced that effective November 1, local currency was not going to be accepted as payment for services… more

Sunday, 6 October 2024

No jobs lost

Jamaica – Ibex Global Jamaica Limited has hit back at concerns that it is scaling back its operation in Jamaica based on Ibex Global Limited’s financial reports… more

Images credit:  Andrys Stienstra (Pixabay); Wikipedia; Wikipedia; Wikipedia; Aliv; Wikimedia Commons; Wikipedia

Monday, 23 September 2024

Digital banking drive holds week-long event

Bahamas – Bahamian financial services providers have teamed with the Central Bank for a week-long drive aimed at improving consumer confidence and understanding when it comes to digital banking… more

DEREK SMITH: AI governance vital to corporate futures

Caribbean – Artificial Intelligence (AI) has transformed industries by improving decision-making, streamlining operations and enhancing customer experiences. The risks associated with AI, however, are also substantial… more

Digitization Key Driver On Road To Security And Prosperity In Guyana.

Guyana – Guyana is driving forwards in its national digitisation efforts, which promise to improve comfort, security, and business expansion across the country, according to a recent statement by Dr Bharrat Jagdeo, General Secretary of the People’s Progressive Party… more

Paperless border management system for ports of entry – Jagdeo

Guyana – The Government of Guyana is on a quest to implement paperless system by introducing blockchain technology in some of its agencies, as part of efforts to enhance cyber security… more

Tuesday, 24 September 2024

BVI robotics team to compete in global competition in Greece

British Virgin Islands – A team of five students from the British Virgin Islands has recently departed for Athens, Greece, to compete in a prestigious global robotics competition… more

Guyana Formally Joins The EU LAC Digital Alliance

Guyana – This will unlock great opportunities for partnership and financial support through EU regional programmes for the benefit of Guyanese… more

A taxing time for all

Trinidad and Tobago – On Tuesday, Finance Minister Colm Imbert promised a solution to the problems with payment that has dogged the resumption of property tax collection… more

Wednesday, 25 September 2024

Minister Sutherland says innovative building technologies being examined

Barbados – Minister of Housing Dwight Sutherland says the government is actively working on finding innovative building technologies as it expands the island’s housing stock, and has identified one that could help reduce indoor air quality issues and reduce maintenance costs… more

(Op-ed) Leave No “Foodprint”: Technological Innovations to Prevent and Reduce Food Losses and Waste

Belize – The United Nations General Assembly established September 29 as the International Day of Awareness of Food Loss and Waste to promote policies that reduce poverty and hunger and help combat climate change… more

PAHO and MoH unveil Clinical Data Exchange Platform

Belize – A process of digitization of Belize’s health records is currently taking place in the country. The Pan American Health Organization (PAHO), in partnership with the Ministry of Health and Wellness (MoH), unveiled on September 19 at the Western Regional Hospital in Belmopan the Clinical Data Exchange Platform (CDEP), which utilizes a combination of open-source platforms—with funding coming primarily from the European Union (EU)… more

MoneyGram resumes operations after cyberattack           

British Virgin Islands – MoneyGram BVI has resumed operational services following a days-long cyberattack that impacted the company globally… more

Principles on Right to Information for Small Island Developing States

Caribbean – Today, as a pre-International Right to Know Day event, the Centre for Law and Democracy (CLD) is releasing its Principles on Right to Information for Small Island Developing States: The Case of the Pacific… more

Large BPO firm Ibex closes two contact centres, slashes desks by a third

Jamaica – Global outsourcing company Ibex has scaled back its operations in Jamaica, closing two centres, and eliminating one-third of its contact desks, in the process… more

ORTT recipient Prof Hosein: Trinidad and Tobago must complete digital transformation

Trinidad and Tobago – ORDER of the Republic (ORTT) recipient Prof Patrick Hosein says Trinidad and Tobago needs to complete its digital transformation and build out its technological basics in order not to be left behind in an increasingly technology-based world… more

Thursday, 26 September 2024

Professor Robinson tells small businesses: Use of AI not cheating

Barbados – Small businesses must overcome the stigma associated with using artificial intelligence (AI) tools like ChatGPT and Grammarly if they want to unlock greater productivity and growth, Pro Vice-Chancellor and Principal of the Five Islands Campus of the University of the West Indies, Professor Justin Robinson has declared… more

Online entry system to cut wait at ports

British Virgin Islands – Starting next week, travellers will no longer have to complete paper forms before entering the Virgin Islands, officials announced Friday… more

Bridging the digital divide

Caribbean – Dear AFETT, I’m a millennial woman. Having grown up in the 80s without technology, I am having a difficult time gravitating to the evolving digital world that we currently live in… more

Empowering MSMEs through digitalisation: Driving financial inclusion and sustainable growth

Caribbean – In today’s digital age, businesses of all sizes are increasingly aware of the need to move from manual systems to digital solutions for financial management. Not only does embracing digital technology help companies stay ahead of the curve, but it also meets the shifting consumer demands for seamless, secure, and faster digital experiences… more

LATAM and Caribbean embrace DPI, led by Guyana’s digital ID and biometrics push

Caribbean – Latin America and the Caribbean have been leveraging technology to enhance public services, drive economic growth, and improve security, with digital public infrastructure (DPI) at the core… more

Mobile apps critical to thrive in digital world

Caribbean – In today’s fast-paced digital world, mobile apps have become an integral part of business strategies, shaping how companies operate, interact with customers and drive growth… more

Telecommunications challenges halt voter registration at St George NE sub-office

Grenada – St George North-East PEO Sub Office unable to process applications due to no internet connectivity… more

Blockchain technology emphasizes rights over assets

Guyana – Dear Editor, My interest in Blockchain technology has grown since being the coordinator of the National Payment Strategy Project in Guyana. Recently, Vice President Dr. Bharrat Jagdeo, at his weekly press conference, indicated that Guyana would introduce Blockchain at Lands and Survey and the Guyana Geology and Mines Commission (GGMC)… more

Amcham: Trinidad and Tobago’s economic development hinges on digital acceleration

Trinidad and Tobago – WITH the International Monetary Fund (IMF) projecting moderate growth of 2.4 per cent for TT, the American Chamber of Commerce of TT (AmchamTT) has called on the government to enact strategic reforms and investments to maintain this momentum… more

Friday, 27 September 2024

Senior Citizen Digital Skills Training Program Launched in Belize

Belize – A new initiative has been unveiled to enhance the digital ability of senior citizens in Belize. The Senior Citizen Digital Skills Training Program will bring together elders from all corners of the country, pairing them with tech-savvy students from the University of Belize… more

C&W to train graduates

Caribbean – C&W Communications recruited three young professionals for its highly competitive graduate programme which it said reflects its “unwavering commitment to attracting, nurturing, and developing regional talent to drive its future leadership and growth.” … more

Emerging trends and innovations in B2B management software

Caribbean – B2B or business-to-business management software depends on digital technology advances to keep competitive and moving forward in a very dynamic environment… more

Acquity BPO to close operations here

Guyana – Acquity BPO has advised employees that it is closing its operations here at Goedverwagting  effective October 15 due to increased operating expenses… more

BGLC deploying tech to monitor slots amid wavering gambling revenue

Jamaica – While there has been a marginal increase in people placing bets, playing lottery games or betting in gaming lounges, the take is down, new data from the Betting, Gaming and Lotteries Commission, BGLC, shows… more

Flow comes through

Jamaica – Dear Claudienne, I have requested your help in the past when trying to do it on my own has yielded no results. I am again reaching out to you as you have always gotten my issues resolved for me… more

Internet for cars, boats and other personal devices an emergent service in Jamaica

Jamaica – Satellite internet providers are now offering data for cars, boats and other personal devices as the internet of things – IoT – takes hold in Jamaica… more

Jamaican Seniors Told To Lively Up Themselves Over Tech Scams.

Jamaica – Jamaica’s Minister of Labour and Social Security, Pearnel Charles Jr., is saying that senior citizens need to become more technologically savvy, so that they will be less vulnerable to scammers… more

MoneyGram services resume after global network disruption — BOJ

Jamaica – MoneyGram services have been restored in Jamaica as the global network outage which resulted in the disruption of services has been resolved… more

MoneyGram service resumes

Saint Vincent and the Grenadines – On Wednesday, at least two local agents of MoneyGram, an America-headquartered international money transfer service, had confirmed that their MoneyGram money transfer service had resumed and was available at all their outlets across the state… more

SVG moving to digitalise its maritime sector

Saint Vincent and the Grenadines – ST. VINCENT and the Grenadines (SVG) is advancing plans to establish a Maritime Single Window (MSW) to digitalise its maritime sector. An MSW is a centralized IT platform that facilitates the exchange of information among ships and various government agencies for the efficient arrival, stay, and departure of ships at ports… more

Ministry launches D’Hub for teens to explore ICT

Trinidad and Tobago – The Ministry of Digital Transformation is launching a Developer’s Hub (D’ Hub) aimed at teenagers aged 16 and above… more

TSTT Appoints Kent Western as Chief Executive Officer

Trinidad and Tobago – The Board of Directors of Telecommunications Services of Trinidad and Tobago Limited (“TSTT”) is pleased to announce the appointment of Mr. Kent Western as Chief Executive Officer, effective October 1, 2024… more

Saturday, 28 September 2024

Minister Caddle announces new Barbados Centre for AI Innovation and Governance with Howard University

Barbados – Barbados’ Minister of Industry, Innovation, Science and Technology and development economist Marsha Caddle visited Howard University this week to deliver the keynote lecture during a Symposium to commemorate the 80th Anniversary of Eric Williams’ ground-breaking book, Capitalism and Slavery… more

United Nations celebrates International Day for Universal Access to Information

Caribbean – Оn Ѕерtеmbеr 28, thе Unіtеd Nаtіоnѕ оbѕеrvеѕ thе Іntеrnаtіоnаl Dау fоr Unіvеrѕаl Ассеѕѕ tо Іnfоrmаtіоn (ІDUАІ), hіghlіghtіng thе сrіtісаl rоlе оf Аrtіfісіаl Іntеllіgеnсе (АІ) аnd е-gоvеrnаnсе іn еnhаnсіng ассеѕѕ tо іnfоrmаtіоn іn оur dіgіtаl аgе… more

Sunday, 29 September 2024

Barbados sets sights on citizen-driven digital transformation

Barbados –  Barbados is undergoing a major shift in how public services are delivered, with a focus on making them more accessible, efficient, and citizen-driven. This is according to Mark Boyce, Chief Executive Officer of GovTech Barbados, who says this digital transformation is a part of the government’s broader goal to enhance the way it interacts with and serves its citizen… more

Drakes: SJPI ready for AI revolution

Barbados –  Principal of the Samuel Jackman Prescod Institute of Technology (SJPI), Ian Drakes, has suggested artificial intelligence (AI) is a central force shaping the future of industries in Barbados… more

Images credit: Freepik; Wikipedia; Wikipedia; Wikipedia; Marketing Magazine; Wikipedia; Wikipedia

Monday, 9 September 2024

‘Remarkably favourable’ multi billion gain for FTX creditors

Bahamas – FTX’s Bahamian liquidators are asserting that the failed crypto exchange’s creditors and customers will enjoy “a remarkably favourable outcome” via a multi-billion interest gain while recovering all their principal… more

Why cash is king in Trinidad and Tobago

Trinidad and Tobago – Last month, the TT International Finance Centre (TTIFC) issued a summary of the results of its survey of financial inclusion in this country… more

Tuesday, 10 September 2024

CaribNOG brings cutting-edge tech meet to Curacao this month

Curaçao – From September 19 to 20, Curacao will be at the center of regional technology innovation as it hosts the twenty-eighth assembly of the Caribbean Network Operators Group (CaribNOG). This unique professional association is a spirited volunteer-driven community committed to strengthening the Caribbean’s Internet infrastructure… more

Cyberspace is becoming a dark place

Guyana – The notion that cyberspace should exist in some fictional realm, free from the meddling hands of governments and regulatory authorities, is as fanciful as believing that international waters are a pirate’s playground immune to the reach of the law.  Cyberspace is a real place that is becoming, increasingly a dark place… more

CONATEL closes 5 illegal radio stations and demands corrections from 23 legal stations

Haiti – The General Directorate of the Executive Body of the National Telecommunications Council (CONATEL) informs that, following a new complaint from the National Office of Civil Aviation (OFNAC) concerning radio interference on aeronautical links, in the Departments of the Center and the North (Mirebalais, Hinche, Cap-Haïtien), a technical team was dispatched during the period from August 25 to September 1st, 2024 to resolve this problem… more

Flow Statement on Island-wide Outage

Saint Lucia – At around 7:00 PM on September 7, 2024, Flow customers encountered a temporary outage that impacted all services, including Entertainment, Fixed Broadband, Fixed Voice, IP & DATA, IP Transit, and Mobile… more

Wednesday, 11 September 2024

BTC and BCPMU sign historic 4-year industrial agreement

Bahamas – Following months of negotiations and discussions, BTC and its union partner, The Bahamas Communications and Public Managers Union (BCPMU), made it official, inking a new industrial agreement between both parties… more

BTC middle managers gain 10% base pay rise

Bahamas – Middle managers at the Bahamas Telecommunications Company (BTC) yesterday signed an “historic” industrial deal that includes a 10 percent base pay increase over its four-year term… more

BTC signs four-year industrial agreement with BCPMU

Bahamas – THE Bahamas Telecommunications Company (BTC) and the Bahamas Communications and Public Managers Union (BCPMU) signed a four-year industrial agreement yesterday… more

‘Cart before the horse’ over $377m FTX Bahamas fight

Bahamas – FTX’s Bahamas liquidators yesterday accused a failed crypto bank’s administrator of “putting the cart before the horse” in an escalating legal battle over a $377.419m claim against the collapsed exchange… more

ESPN Extra announced C&W Communications in time for English Premier League (EPL)

Caribbean – C&W Communications, which operates Flow, Flow Business, C&W Business, and BTC is promising football enthusiasts an expanded viewing experience as the English Premier League (EPL) with the introduction of a new channel, ESPN Extra… more

itel call centre to close its doors in Guyana

Guyana – Just some three-plus years after establishing its large customer call centre in Guyana, Jamaica-based itel has announced plans to close its operations in the country, leaving hundreds facing unemployment in what will be a blow to the government which has been seeking to expand the sector… more

UK to expand digital authorization for travellers from Guyana, other countries

 Guyana – The UK government is taking major steps towards delivering its  aim to digitise the UK border and immigration system and yesterday set out new implementation dates for the electronic travel authorisation (ETA) scheme… more

MSMEs urged to embrace e-commerce

Jamaica – DIGITAL experts are encouraging local businesses to embrace e-commerce to tap into export opportunities, cautioning that other countries are already ahead in this space… more

SCOTIA WOOS APPLE PAY

Jamaica – Jamaicans will gain access to Apple Pay in 2025 when the Bank of Nova Scotia Jamaica (BNSJ) becomes the first local bank to partner with the US$3 trillion giant… more

Enhancing security, digital transformation, and economic efficiency

Trinidad and Tobago – FOR the upcoming budget, the American Chamber of Commerce of Trinidad and Tobago (Amcham T&T) is calling on the Government to enhance national security measures by introducing a comprehensive maintenance plan for crime detection and enforcement equipment and implementing advanced DNA (deoxyribonucleic acid) testing and forensic capabilities… more

Thursday, 12 September 2024

‘School safe’ after social media alarm

Bahamas – CONCERNING social media posts from 9th grade Lyford Cay International School students prompted a police investigation… more

IGT Coding & Robotics Rock! Camp equips youth for new school year

Sint Maarten – A student from the St. Maarten Youth Council eagerly awaits the start of a coding session during the IGT Coding and Robotics Rock! Camp… more

Friday, 13 September 2024

Network Engineer Byron Sierra Inspires STEM Studies Class at St. Ignatius High School, Santa Elena Town, Cayo District, Belize C.A.

Belize – Nеtwоrk еngіnееr Вуrоn Ѕіеrrа vіѕіtеd Ѕt. Іgnаtіuѕ Ніgh Ѕсhооl’ѕ ЅТЕМ Ѕtudіеѕ сlаѕѕ оn 12th Ѕерtеmbеr 2024, whеrе hе ѕhаrеd hіѕ саrееr јоurnеу аnd іnѕіghtѕ wіth аѕріrіng еngіnееrѕ… more

Cayman’s connectivity now at full strength following Maya-1 repairs

Cayman Islands – Cayman’s recent outages of international internet connectivity have come to an end with the completion of repairs to the Maya-1 undersea cable, utilities regulator OfReg has announced… more

DNO Alert: DNO not linked to fake news about Matt Peltier

Dominica – It has been brought to the attention of Dominica News Online (DNO) that a fake news article about talk show host, Matt Peltier that has been circulating on WhatsApp and other social media platforms, has been attributed to our news outlet… more

Eastern Caribbean Supreme Court advances in digital transformation

Caribbean – As the Eastern Caribbean Supreme Court (ECSC) progresses into the realm of digitalization with the third and final module of the E-litigation portal officially launched in Dominica, even further advancement appears to be underway… more

Digital Diplomacy: Grenada’s opportunity to lead Caricom into the future

Grenada – In an era where digital innovation is key to national development, Grenada, under the leadership of Prime Minister Dickon Mitchell, is uniquely positioned to pioneer a novel model for international cooperation: Digital Diplomacy… more

Insurance sector main target for cyberattacks

Trinidad and Tobago – WHILE data on cyber risks in this country are limited, evidence and public reports suggest that firms have been experiencing various types of cybercrime, including ransomware, phishing, and data breaches, leading to significant losses, according to the Central Bank’s latest financial stability report… more

Why I am leaving Trinidad and Tobago after 10 years

Trinidad and Tobago – IN a candid discussion on X, Kyle Maloney, co-founder of Tech Beach, captured a sentiment that resonates with many in our nation today: “I see many people struggling to find their footing in Trinidad, and I know that if they changed their location, they would thrive, big time.” … more

                                                                                         Saturday, 14 September 2024

– Nil –

Sunday, 15 September 2024

Digital transformation will have cybersecurity edge: govt tech officer

Barbados – Barbados is on the brink of a sweeping digital transformation, with a particular focus on enhancing its cybersecurity infrastructure, the government’s chief technological officer has said… more

Guyana Cybercrime Law Will Only Apply To Criminals, Says Minister.

Guyana – Dr Bharrat Jagdeo, General Secretary of the ruling People’s Progressive Party , has repeated that the move to amend the Cybercrime Act of 2018 is not intended to stifle online discourse among Guyanese, but it is intended to target online criminal activities such as child pornography… more

Flow bids farewell to 2 respected managers at special retirement ceremony

Jamaica – Flow Jamaica recently hosted a retirement event for Opal Neil, former Senior Manager Regulatory Affairs and Juliet Best, former Manager Regulatory Compliance. These two former members of the Legal and Regulatory team dedicated many years of expertise and guidance to the company and its affiliate, Cable & Wireless Communications… more

Digital health education platforms for schools

Jamaica – With the ever-increasing incidence of non-communicable diseases, there is a critical need for more ways to deliver comprehensive health education… more

JBDC aiming to alleviate MSMEs’ anxiety amid digital transformation push

Jamaica – The Jamaica Business Development Corporation (JBDC) is optimistic that the Digital Jamaica Summit & Showcase hosted at the Jamaica Pegasus Hotel recently will offset some of the anxiety among Micro, Small and Medium-sized Enterprises (MSMEs) as they seek to go digital with their operations… more

PRISON CELL DISCONNECT

Jamaica – A law enacted nearly three years ago to stem the influx of cell phones in prisons has failed its first test, forcing a prosecutor to end the trial of a prisoner who was purportedly discovered with two mobile devices in his cell at a maximum-security facility… more

Y Smart Data launches address database, will help reduce insurance fraud

Jamaica – Y Smart Data has introduced its curated address database for the island, highlighting the benefits for the insurance industry… more

Image credits: kalhh (Pixabay); Wikipedia; BTC (Facebook); CompaniesLogo; Wikipedia; Wikimedia Commons

Monday, 2 September 2024

Managers union, BTC agree to new industrial agreement

Bahamas – The Bahamas Communications and Public Managers Union (BCPMU) and Bahamas Telecommunications Company (BTC) have agreed to a new industrial agreement (IA)… more

Telecommunications Minister, Chekira Lockhart visits ECTEL headquarters in St. Lucia

Dominica – The Minister for Telecommunications, Honourable Chekira Lockhart-Hypolite, visited the team at the Eastern Caribbean Telecommunications Authority (ECTEL) in St. Lucia, in her role as the chairperson of ECTEL’s Council of Ministers. This significant visit aimed to engage with the staff, celebrate their achievements and address the challenges facing the evolving electronic communications sector… more

Artificial intelligence, new tech solutions part of 2025 Energy Conference

Guyana – The 2025 Guyana Energy Conference and Supply Chain Expo will be held from February 18 to 21 and a focus on artificial intelligence (A.I.) alongside new technology solutions are expected… more

Tuesday, 3 September 2024

Flow announces broadcast of English Premier League for Caribbean

British Virgin Islands – Local and regional telecommunications provider Flow announced on Monday, September 2, the launch of ESPN Extra this year, along with the broadcasting of the 2024-2025 season of the English Premier League (EPL) on ESPN and ESPN 2… more

NBVI partners with Mastercard for fast and secure cross-border payments

British Virgin Islands – Today, the National Bank of Virgin Islands (NBVI) announces the implementation of Mastercard Cross-Border Services, a service within the Mastercard Move portfolio of money transfer solutions… more

Warning sounded over cybercrime

British Virgin Islands – Businesses in the Virgin Islands have been warned of a rising wave of cybercrime sweeping across the Caribbean… more

Regional outsourcer itel increasing Jamaica’s 2000-strong workforce

Jamaica – International business process outsourcer itel has plans to grow its Jamaican staff complement that numbers almost 2,000 employees after securing accounts with two new clients… more

Flow raising late fees at start of October

Trinidad and Tobago – The telecommunications provider Flow will be increasing its late fees, effective October 1… more

Wednesday, 4 September 2024

HRMAB warns of AI threat to jobs

Barbados. – Many jobs in Barbados may be on the line with the introduction of artificial intelligence (AI)  and technological advancements in businesses… more

Campers Showcase Skills In Robotics

Barbados – Enthusiasm, excitement and technology came together recently when over 75 students of the Barbados Junior Robotics Camp had the opportunity to showcase what they had learnt to an audience which included parents and sponsors of the camp… more

CXC upgrading offerings with new digital practitioner course for educators

Caribbean – The Caribbean Examinations Council (CXC®) has updated its Professional Learning Institute (PLI) to enhance the skills and training of educators throughout the region… more

Grenada to develop policy on drone use

Grenada – Grenada, through the Ministry of National Security, is to develop rules and policies pertaining to the use of drones. These guidelines will focus on identifying no fly zones as well as applying drone technology to assist with improving healthcare… more

AI could revolutionise Court of Appeal, claims chief justice

Jamaica – Jamaica’s Court of Appeal is “ideally placed” for the use of artificial intelligence (AI) in the settlement of cases, Chief Justice Bryan Sykes has asserted… more

BOJ update on Jam-Dex

Jamaica – The Bank of Jamaica (BOJ) has successfully completed the pilot of a dynamic QR code to allow for Jamaica’s central bank digital currency (CBDC) Jam-Dex to be accepted by merchants at point of sale (POS) machines, but there are further delays which will slow the roll out to the public… more

GraceKennedy’s Digital Factory inspires next-gen innovators

Jamaica – In keeping with its focus on bridging the digital literacy and skills gap, the GraceKennedy (GK) Digital Factory recently hosted a back-to-school mentorship day for students aged 9-16 years, under the theme: Innovators of Tomorrow: Discovering Digital Careers… more

JBDC survey reveals digital divide

Jamaica – A recent Jamaica Business Development Corporation (JBDC) survey has revealed that a moderate 32.44 per cent of respondents use digital technologies daily and understand their benefits… more

Why can’t we scan cheques with our phones in Jamaica?

Jamaica – While there have been several advancements by Jamaican banks over the last decade, a question that puzzles many persons is why they can’t simply deposit their cheques to their bank account using their smartphone? This already exists in North America and Europe, so why not in Jamaica?… more

NTRC & City Wifi review progress in SKNIX and Digital Services Network advancements

Saint Kitts and Nevis – St. Kitts and Nevis (WINN):  In July 2024, the National Telecommunications Regulatory Commission (NTRC) of St. Kitts and Nevis, led by CEO Ervin Williams, visited the Department of Technology to assess the development of the Internet Exchange Point (IXP) project and the Digital Services Network (DSN). Zach Newman, Director of City Wifi, the first Internet Service Provider (ISP) connected to the  St. Kitts and Nevis Internet Exchange (SKNIX), also participated in the visit… more

Is the Crime Hotline App a Hit

Saint Lucia – The Royal Saint Lucia Police Force (RSLPF) is encouraging individuals to make use of its crime hotline app as Saint Lucia continues to record homicides and other violent incidents… more

‘Artificial Intelligence vs Human Intelligence’

Trinidad and Tobago – Artificial Intelligence (AI) has the potential to save lives, improve food security and make energy production more efficient and sustainable, all the while reducing the costs of doing business in T&T… more

TT central bank allows company to issue electronic money

Trinidad and Tobago – The Central Bank of Trinidad and Tobago (CBTT) says it has issued a issued a provisional registration to Massy Remittance Services (Trinidad) Ltd (MRSTL) to issue electronic money (e-money) for a six-month period… more

Thursday, 5 September 2024

Sagicor Bank named Barbados’ ‘best consumer digital bank’

Barbados – Global Finance magazine has named Sagicor Bank (arbados) the ‘best consumer digital bank’ in Barbados in its 2024′World’s Best Consumer Digital Bank Awards’ for the Latin America region… more

New cybercrime law will target criminals, not free speech – Jagdeo

Guyana – Vice President Dr. Bharrat Jagdeo on Thursday assured citizens that recent revelations that the government intends to amend Guyana’s cybercrime laws are not aimed at curbing free speech… more

FAO Pilots Online Project to Assist Farmers

Jamaica –  The Food and Agriculture Organization of the United Nations (FAO) is piloting a Digital Services Portfolio (DSP), which has been introduced to 42 farmers from Mile Gully in Manchester, via two workshops… more

TELEM financial woes worsen, company in jeopardy since the publication of CEO position.

Sint Maarten – The financial situation of the country’s telephone company, TELEM, has worsened in recent months. TELEM is finding it difficult to pay its creditors due to the lack of proper cash flow… more

Can Trinidad and Tobago really go cashless?

Trinidad and Tobago – I had intended to write on the re-aligned feminisation of poverty this week but the headlines in the press about the results of the CSEC maths and English exams took precedence… more

TSTT, SOGET partner to make port operations more efficient

Trinidad and Tobago – THE majority state-owned telecommunications company TSTT has partnered with an international ports service provider to make Trinidad and Tobago’s port operations more efficient… more

Friday, 6 September 2024

Pilot project for digital progress tests successful in schools

Curaçao – Several schools participated in a pilot project last week for the digital administration of Progress Tests in Papiamentu and Dutch. According to the Ministry of Education, Science, Culture, and Sports, students from Mgr. Niewindt College, St. Antonius College, St. Paulus College, and Kolegio Sta. Rosa de Lima were highly enthusiastic after taking the digital tests… more

Guyana’s New Cybercrime Act Will Not Affect Freedom Of Expression, Says Minister.

Guyana – The General Secretary of the People’s Progressive Party  Dr. Bharrat Jagdeo has made it clear that the move to align the Cybercrime Act cyberspace with the United Nations Convention, will not infringe upon the rights of social media influencers or ordinary citizens… more

Allow payment of tax online

Trinidad and Tobago – THE EDITOR: On September 5, chaos erupted at the Board of Inland Revenue as long lines formed for property tax payments, leading to frustration among taxpayers and staff alike… more

Saturday, 7 September 2024

Amendments to Cybercrime Act will not target social media commentators – Jagdeo

Guyana – Vice President (VP) Bharrat Jagdeo on Thursday reassured that the amendments to the Cybercrime Act are not aimed at targeting social media commentators or ordinary citizens who air their views… more

GTT rebrands as ONE Communications

Guyana – In a move to expand and unify its communication services, the Guyana Telephone and Telegraph (GTT) on Thursday officially rebranded as ‘ONE Communications’… more

Financial app helps educator actualise wealth plan 

Jamaica – Being able to receive a decision on his loan application in mere minutes was a major boon for Kingston-based mathematics educator Matthew Johnson* who was able to acquire financing recently quickly via a secure financial app. He never needed to wait in line at a bank and the process was seamless. As a result, he was able to cash in on a deal to keep alive his ambitions of becoming a homeowner… more

Sunday, 8 September 2024

Digitization and teachers

Caribbean –  Exactly what Caricom heads of government will be doing at their next meeting discussing the CXC Mathematics performance this year is not something which is altogether comprehensible… more

Click, connect and DIY

Jamaica – AFTER years of requiring in-branch visits for people to open new accounts, more financial institutions are embracing technology to allow new clients to be onboarded digitally… more

Images credit: Bank Phrom (Unsplash); ECTEL; Wikipedia; Bank of Jamaica; Telem Group; Stabroek News

Monday, 12 August 2023

Practical steps to reducing cybersecurity risks

Caribbean – On Thursday, the Caribbean Chapter of the International Information System Security Certification Consortium (ISC2) hosted a webinar on third-party risk assessment… more

TelEm Group offices closing at 1:00 pm Tuesday due to inclement weather.

Sint Maarten – Due to the expected passage of Tropical Storm Ernesto, TelEm Group will be closing its office locations at 1:00 pm Tuesday, August 13, 2024… more

Tuesday, 13 August 2023

NexGen provides free internet for Santa Cruz Government School in Santa Elena

Belize – On August 12, 2024, NEXGEN Belize provided free internet installation for all classrooms at the Santa Cruz Government School in Santa Elena Town… more

Flow stores temporarily close due to Tropical Storm Ernesto

British Virgin Islands – Telecommunications provider, Flow, is advising the public that its retail stores in the British Virgin Islands will be closed from 11am on Tuesday, August 13, tentatively until Thursday, August 15, due to the passage of Tropical Storm Ernesto… more

Guyanese companies team up to deploy Spain-headquartered FERMAX “cutting-edge security solutions”

Guyana – Vista Services Inc. has announced that it has become the exclusive distributor of Fermax Video Access Control Systems in Guyana… more

Wednesday, 14 August 2023

END OF AN ERA: Super Value to replace iconic stamps with digital point system in 2025

Bahamas – After 35 years, Super Value will discontinue its quality stamps on January 1, 2025, transitioning the popular shopping incentive into a digital customer rewards initiative… more

Flow expects US$44m payout for Beryl

Caribbean – Hurricane Beryl triggered insurance payouts for Flow’s operations in Jamaica and select islands, equating to an estimated US$44 million, the parent company of the regional telecommunications services provider has said… more

New online platform bolsters Caribbean literary scene

Caribbean – AuthorsandWritersHub.com, a novel online directory and resource centre for writers and authors in Barbados and the wider Caribbean, has made its debut. The platform aims to showcase published works by regional authors whilst providing guidance on book publishing and marketing… more

140 participants graduate from JUMP programme with digital literacy

Jamaica – The Cable and Wireless Charitable Foundation (CWCF) recently facilitated 140 students from across the Caribbean to successfully complete its JUMP programme… more

AI workshop empowers teachers for the classroom

Jamaica – Hosted at The University of the West Indies, Western Jamaica Campus, educators from Ministry of Education’s regions three (St Ann and Trelawny) and four (St James, Westmoreland, Hanover) participated in a recent workshop aimed at exploring the practical applications of artificial intelligence (AI) in the classroom… more

Electronic banking transactions valued at $1.7 trillion last year

Jamaica – ABM and point-of-sale (POS) Jamaican-dollar transactions processed by deposit-taking institutions last year grew to $1.77 trillion —11 per cent above the $1.59 trillion recorded in the previous year… more

TelEm Group offices resuming business opening hours Wednesday following passage of Tropical Storm Ernesto.

Sint Maarten – TelEm Group will be re-opening its doors on Wednesday, August 14, following the passage of Tropical Storm Ernesto… more

Thursday, 15 August 2023

New SEO rules to grow online: How to leverage AI

Caribbean – The digital landscape is constantly evolving, and with the advent of artificial intelligence (AI), we are entering a new era of search… more

Biometric smart card: e-passport

Trinidad and Tobago – On March 6, 2016, a female Canadian citizen was denied boarding when she attempted to check in on a Caribbean Airlines (CAL) flight to Toronto with an expired Canadian passport… more

Friday, 16 August 2023

Digicel battles to restore service after TS Ernesto

British Virgin Islands – Telecommunications provider Digicel has announced that it is working to restore mobile and fibre services disrupted by Tropical Storm Ernesto… more

Flow technicians progressing with post-storm repairs

British Virgin Islands – Leading telecommunications provider Flow has begun a massive restoration drive to reconnect its residential and business customers following the passage of Tropical Storm Ernesto in the Territory on Tuesday, August 13… more

It is incumbent that citizens are protected from cyber extortion

Guyana – Dear Editor, The international nature of cyber extortion highlights the necessity for collaborative efforts among nations to bring perpetrators to justice, often through extradition… more

Saturday, 17 August 2023

Move to mix robotics, renewable energy into schools

Barbados – Minister of Energy and Business Development Senator Lisa Cummins has proposed the development of an educational programme combining robotics and renewable energy for schools across Barbados…more

Keron Bruce fined $3M for cybercrime

Guyana – Photographer Keron Bruce who was charged with a cybercrime based on the accusation that he spread false information about reporter Leroy Smith, was yesterday found guilty by Magistrate Sunil Scarce at the Diamond Magistrates’ Court and fined $3 million to be paid in one month or he faces imprisonment… more

Sunday, 18 August 2023

The cybersecurity law, as is, is a threat to democracy

Guyana – Dear Editor,  As concerned citizens, it is our duty to speak out against any legislation that threatens the fundamental rights and freedoms we hold dear… more

Images credit:  Ono Kosuki (Pexels); Flow (Facebook); Wikimedia Commons; Wikipedia

Monday, 5 August 2023

Regulator orders satellite internet terminals removed from shelves

Cayman Islands – Cayman’s telecommunications regulator OfReg has served cease-and-desist notices to local businesses to block the sale of satellite internet terminals… more

bmobile Joins YBTT To Empower Young Entrepreneurs Through JumpSTART Program

Trinidad and Tobago – Twenty-one young future entrepreneurs are now equipped and ready to take on the business world, having graduated from the Youth Business Trinidad and Tobago’s (YBTT) JumpSTART Incubator program, sponsored by bmobile and other corporate entities… more

The consequences of careless code

Trinidad and Tobago – On July 19, cybersecurity firm Crowdstrike sent an automatic update to Microsoft Windows computers that was intended to upgrade the Falcon sensor security solution it sells to enterprise… more

Tuesday, 6 August 2023

CARICOM Heads of Government endorse digital resilience strategy, skills fund creation

Caribbean – Heads of Government of the Caribbean Community (CARICOM) have endorsed a strategy that will guide how the Region navigates the digital landscape… more

WiPay signs agreement with Government of Grenada

Grenada – Digital payment solutions provider WiPay has signed a multimillion-dollar, multi-year contract with the Government of Grenada to continue providing services through the GOVPAY Digital Payment Management System… more

More protection needed for online shoppers

Guyana – Dear Editor, I wish to highlight an online shopping experience I had with a company called Websourse Guyana Inc… more

Rice industry gets drone technology to improve efficiency

Guyana – Small rice farmers will be provided drone services by the Guyana Rice Development Board (GRDB) to assist them in increasing and improving the quality of the grain, through assistance from the Food and Agriculture Organisation (FAO) and China, officials said Tuesday… more

Ikonwork CEO Veda Samai calls for simpler job application process

Jamaica – CEO of Ikonwork Veda Samai highlighted the need for companies to implement simplified application processes at the recent staging of the Global Services Association of Jamaica (GSAJ) Conference & Awards held at The Jamaica Pegasus Hotel… more

Digicel Suriname completed the transition to Deep Blue one submarine cable

Suriname – Digicel Suriname has completed the transition of its data traffic to the new Deep Blue One submarine cable… more

MSMEs urged to bolster cybersecurity, contingency plans

Trinidad and Tobago – MICRO, Small and Medium enterprises (MSMEs) must always stay vigilant with their cybersecurity measures, as they are more susceptible to attacks, said Shiva Bissessar, managing director and principal consultant of technological consulting firm Pinaka… more

Wednesday, 7 August 2023

Empowering Futures: Digital Transformation in the Eastern Caribbean

Caribbean – Nestled amid Saint Lucia’s lush greenery, the vibrantly colored classrooms of Vide Bouteille Primary School buzz with activity, hosting over 300 young learners from kindergarten to sixth grade… more

How to become a digital nomad

Caribbean – OVER the past few days, many of you have been sending me e-mail and DMs asking, “How do I become a digital nomad?” To help you transition your life and understand what you need, I’ve put together this guide on becoming a digital nomad… more

Thursday, 8 August 2023

Ministry of Education warns of ‘’illegitimate laptop scheme in circulation”

Barbados – It has come to the attention of the Ministry of Education, Technological and Vocational Training that there is a document in circulation advertising applications for a students’ laptop scheme… more

‘Smart cities’ promise comes with challenges

Caribbean – The concept of Smart Cities is revolutionising urban living, ushering in an era where technology and data are the cornerstones of efficient, sustainable and livable environments… more

Dominican student nabs ‘most likes’ in ECTEL social media competition

Dominica – Dominican Grammar School’s Kelly Huang emerged with ‘most likes’  for her submission in the 12-15 category of the ‘She’s ICT (My Information and Communication Technology) Champion’ Reel Contest, organized by the Eastern Caribbean Telecommunications Authority (ECTEL)… more

Grenada: WiPay does not need a licence to operate

Grenada – The Grenada Government says it will continue to engage the Trinidad-based WiPay Caribbean to provide cashless electronic transactions to recipients of the schoolbooks and uniform programme, although the island’s regulatory body for financial services has revoked the company’s license to operate in Grenada… more

ChatFlow Limited launches AI-driven customer experience platform for SMEs

Jamaica – Local technology company ChatFlow Limited is aiming to improve the customer experience in Jamaican small and medium-sized enterprises (SMEs) using artificial intelligence… more

Radio Jamaica Limited reports half-billion loss

Jamaica – Despite posting marginally higher revenue for the financial year (FY) 2023/24, Radio Jamaica Limited found itself in the red by more than a half-billion dollars in losses… more

Rob Mayo-Smith appointed Chief Operating Officer of tTech

Jamaica – Rob Mayo-Smith has been appointed Chief Operating Officer of information technology firm tTech… more

St. Kitts And Nevis Hosts Comprehensive Digital Identity Consultation

Saint Kitts And Nevis – The Government of St. Kitts and Nevis hosted a comprehensive national consultation on the development of a secure and reliable digital identity authentication system at the National ICT Centre on Thursday, August 08, 2024, aimed at enhancing the country’s digital infrastructure and improving access to essential services for all citizens… more

Government Employees Build Capacity Through AI Training Workshop

Saint Lucia – Employees from various Government Ministries attended a one-day training workshop at the National ICT Centre in Castries on Friday, July 26, 2024, that underscored the benefits of artificial intelligence (AI)… more

Friday, 9 August 2023

FTX ordered to pay $12.7bn to victims of their fraudulent activities

Caribbean – THE Commodity Futures Trading Commission (CFTC) announced yesterday that a US District Court in New York has ordered FTX Trading Ltd. and Alameda Research LLC to pay $12.7 billion to their customers and victims of their fraudulent activities… more

Bogus CAL email is phishing scam

Cayman Islands – Cayman Airways Ltd says the airline has received reports of a phishing email being sent to customers claiming that their “account” has been “temporarily suspended”… more

Saturday, 10 August 2023

Acquity BPO expands to Belmopan; a thousand new employment opportunities

Belize – Вuѕіnеѕѕ рrосеѕѕ оutѕоurсіng соmраnу Асquіtу ВРО оffісіаllу ореnеd іtѕ оffісе оn thе Нummіngbіrd Ніghwау hеrе thіѕ mоrnіng, рrераrіng tо ѕрrіngbоаrd nеw орроrtunіtіеѕ fоr rеѕіdеntѕ оf thе саріtаl аnd ѕurrоundіng аrеаѕ… more

Ministry of E-Governance celebrate completion of Digital Inclusion Programme Phase One

Belize – Оn Аuguѕt 9, 2024, thе Fоrt Gеоrgе Dіgіtаl Соnnесt Сеntеr hоѕtеd а сеlеbrаtіоn mаrkіng thе ѕuссеѕѕful соmрlеtіоn оf thе fіrѕt рhаѕе оf Веlіzе’ѕ Dіgіtаl Іnсluѕіоn Рrоgrаmmе… more

QR Code and Nutritional Labeling Initiatives Officially Launched

Saint Lucia – On Tuesday, July 30, 2024, the official launch of the new QR code and nutritional labeling programmes was held at the Finance Administrative Centre at Pointe Seraphine, ushering in a major achievement in the island’s agricultural sector… more

Sunday, 11 August 2023

ECTEL’s Reel Contest Winners Revealed

Caribbean – The Eastern Caribbean Telecommunications Authority (ECTEL) is delighted to announce the winners of its ‘She’s My ICT Champion’ Reel Contest, held in observance of Girls in ICT 2024… more

Salada goes digital on advertising

Jamaica – Salada Foods Jamaica Limited has gone digital while heading downmarket for fresh revenue… more

Image credit: Jan Krömer (flickr); Caribbean Jobs; Wikimedia Commons; Wikipedia

Monday, 29 July 2023

OKX Bahamas CEO: New digital assets bill a significant milestone

Bahamas – The Digital Assets and Registered Exchanges (DARE) Amendment Bill is a “significant milestone” in providing clarity on the regulatory requirements for the digital assets sector, according to Herman Loedolff, chief executive officer of the Bahamas office of cryptocurrency exchange OKX… more

Hippo Digital Rolls Out Red Carpet for Barbados Delegation on UK AI Study Mission

Barbados – Leeds-based tech consultancy Hippo hosted government officials from Barbados on their UK tour of AI capability, facilitated by the Global Government Forum… more

BTL Selling Property to Invest in Remote Rural Areas

Belize – Belize Telemedia Limited wants to bring connectivity to the remote areas of Belize on the same level as the urban areas. To do that, the company is selling two parcels of prime property in Belmopan… more

What Does B.T.L.’s Hurricane Plan Look Like?

Belize – At the start of every hurricane season, the National Emergency Management Organization mobilizes its hurricane preparedness plan for the country, each city, district, and village. But we haven’t heard much from the utility companies, especially the ones who are expected to keep us connected during a hurricane… more

Dutch government not funding cryptocurrency regulation

Curaçao – The Ministry of Finance is not funding cryptocurrency regulation and supervision. The Ministry has denied repeated requests from the Authority for Financial Markets (AFM) for extra funding and has even limited the contributions the regulator can ask from the sector, Financieele Dagblad reports based on documents received from the Ministry through the Open Government Act… more

Strengthening and energizing the «NUMERIS» project

Haiti – The Rectorate of the State University of Haiti (UEH), the Permanent Mission of Haiti to the Organization of American States (OAS), the Columbus Memorial Library and the University of Montreal, a member of the OAS Consortium of Universities, recently had an excellent working session on the proposal for the OAS digital project for Haiti… more

CIBC launches AI webinar series with Ignite Innovation

Barbados – CIBC Caribbean recently hosted a successful “Ignite Innovation” Data Science & AI client presentation at the Warrens Great House in Barbados… more  

What leaders are doing to enable digital transformation

Trinidad and Tobago – On July 02, on the second day of AmCham’s 2024 edition of its Tech Hub Islands Summit, six business leaders discussed “Getting Digital-Ready: Leadership lessons to future-proof the digital workplace.” … more

Tuesday, 30 July 2023

Central Bank Governor: Global IT outage shouldn’t derail digitization efforts

Bahamas – Central Bank Governor John Rolle has stated that the global IT shutdown nearly two weeks ago should not be used as a justification for scaling back on the benefits of digitization, noting that the regulator has on its “radar” plans to strengthen the domestic payment system capacity… more

Rolle: Don’t worry about digitization push following tech blackout

Bahamas – Central Bank Governor John Rolle told reporters yesterday that the recent global technology blackout caused via an update of software by cybersecurity company Crowdstrike, should not cause a “pullback” from the country’s digitization push and its benefits… more

New digital cheque system ‘to speed up banking’

Barbados – Anew cheque digitisation system set to be introduced a week from Tuesday is expected to slash the time taken to clear cheques deposited with commercial banks, Central Bank Governor Dr Kevin Greenidge announced on Monday… more

Transforming Regional Healthcare Through the Pan-American Highway for Digital Health

Caribbean – The Inter-American Development Bank (IDB), in partnership with the Pan American Health Organization (PAHO), hosted an international meeting in Kingston from July 23-25 titled “Caribbean Connect: Building the Pan-American Highway for Digital Health.” … more

MMG showcases API to developers

Guyana – Mobile Money Guyana (MMG), a lead in innovative e-commerce solutions, on Tuesday said software developers have been briefed about its new e-commerce Application Programming Interface (API) that would be used to integrate online platforms with the payment system… more

Wednesday, 31 July 2023

Eleuthera businesses express fears of digital banking

Bahamas – Quinton Carey, owner of the Tarpum Bay Shopping Center in Eleuthera, told Guardian Business said it is “scary and risky to put all of your hope into a digital platform for your banking needs”, following the technology blackout caused by a software update from cybersecurity company CrowdStrike, that affected not only banks, but airports and other essential services… more

SCB announces enactment of DARE Act, elevating digital asset regulation standards

Bahamas – The Securities Commission of The Bahamas has announced the enactment of the Digital Assets and Registered Exchanges Act, 2024 (DARE 2024) by the Bahamian Parliament, further solidifying the country’s leadership in digital asset regulation… more

Shaping the digital future of the Caribbean!

Caribbean – The Caribbean Telecommunications Union (CTU), in collaboration with the Government of Guyana, will host the 20th Caribbean Internet Governance Forum (CIGF) and the 3rd Caribbean Youth Internet Governance Forum (CYIGF)… more

Digital Technology forms partnership with Kares One Guyana T10

Guyana –  As the countdown to the second Kares One Guyana T10 Tapeball Blast nears an end, Digital Technology has gotten onboard as a key partner in enhancing the quality of the 2024 tournament… more

Artificial Intelligence to Transform the Future of Work

Jamaica – Artificial Intelligence (AI) is no longer science fiction. Evolving at an unprecedented pace, AI allows machines to simulate human intelligence and cognitive processes to solve problems… more

AvCom a backbone of local technology systems and public safety

Jamaica – With almost 40 years of experience, Aviation Communications Jamaica Limited (AvCom JA) has for more than a decade delivered First-World technology solutions to drive local business growth and economic development, standing as a backbone of Jamaica’s public safety… more

PBS encourages businesses to take proactive approach to ATM security

Jamaica – Productive Business Solutions (PBS), is urging domestic firms to  implement robust security measures to stay ahead of criminals—in response to the recent surge in automated teller machine (ATM) attacks in Jamaica… more

TATT: TTT has exclusive Olympics broadcast rights

Trinidad and Tobago – THE Telecommunications Authority of Trinidad and Tobago (TATT) is reminding TV viewers that TTT Ltd is the authorised broadcaster of the 2024 Olympic Games… more

Thursday, 1 August 2023

CIBC Caribbean Bank Hosts “Ignite Innovation” Data Science & AI Webinar

Barbados – CIBC Caribbean recently hosted asuccessful“Ignite Innovation” Data Science & AI client presentation at the Warrens Great House in Barbados… more

AI career change

Caribbean – Technology will have an impact how the profession recruits and trains staff… more

ONE JN Passport will narrow financial inclusion gap, says company

Jamaica – JN Financial Group, the parent company of all financial service providers in The Jamaica National Group, says the ONE JN Passport will have a very positive impact on financial inclusion… more

Friday, 2 August 2023

Education Minister: WiPay does not need licence to operate in Grenada

Grenada – Education Minister David Andrews announced that the Government of Grenada will continue to engage WiPay Caribbean to provide cashless electronic transactions to recipients of the schoolbooks and uniform programme, although the regulatory body for financial services has revoked the company’s licence to operate in Grenada… more

Data collection infrastructure set up for police body cameras, says Blake

Jamaica – Police Commissioner Dr. Kevin Blake says the wearing of body-worn cameras by the police will soon be a permanent feature of the Jamaica Constabulary Force… more

EduFocal outsources CFO job

Jamaica – EduFocal Limited has hired financial services firm Signature Creed & Associates to take on the functions of chief financial officer, under what is generally referred to as a fractional CFO arrangement that’s utilised by start-ups and young companies as a cost-saving measure… more

Rape, cyberbullying of 14-year-old girl lands man a near 20-year jail term

Saint Vincent and the Grenadines – A man was sentenced to 19 years, six months, and 23 days in prison for committing sexual and cybercrime offences against a 14 year old girl… more

Saturday, 3 August 2023

WiPay signs GovPay contract with Grenada

Grenada – WiPay Group CEO chief executive officer and founder, Aldwyn Wayne, says the regional payments provider has signed a new multi-million dollar, three-year contract with the government of Grenada to digitise payments on the island… more

Flow gives back to customers impacted by hurricane

Jamaica – COMMUNICATIONS and entertainment provider Flow Jamaica has announced several compensation measures for customers who experienced service interruptions during the recent passage of Hurricane Beryl… more

Sunday, 4 August 2023

Data protection in the age of technology

Trinidad and Tobago – Digitisation has developed to the point where the transfer of data globally—as well as the large volume of personal information or data generated about individuals—is not only enormous but also, in large part, integral to how we live and access systems around us… more

Images credit: the blowup (Unsplash); Wikipedia; Wikipedia; TATT (Facebook); Wikipedia

This episode is also available on SoundCloud, Apple Podcasts, Spotify and Amazon Music!!

Across the Caribbean region, countries are increasingly implementing projects to establish a digital identification (ID) system. Most countries do not have a single, unifying form of ID that can be issued to citizens, but doing so would facilitate more seamless government interactions, as well as more efficient and effective delivery of services by both the private and public sectors.

A digital ID has the added benefit of enhanced security when compared with traditional IDs; and is the option that most Caribbean countries are considering, not only for national implementation but also to support cross-border trade and ID validation (Source:  BiometricUpdate.com).

The World Bank estimates that around “850 million people globally do not have an official ID”, and “…live primarily in low- and lower middle-income economies in Sub-Saharan Africa and South Asia”. In the Caribbean region, those who do not have an official form of ID tend to be from the lower socio-economic brackets. Further, since many of our countries do not have an already established national ID system, the issuance of other official and acceptable forms of ID is often purpose-driven. For example, a driver’s licence is required to drive a vehicle, and a passport, to travel internationally. However, unless or until there is a need to secure such specific forms of ID – and the individual has the means to pay for them – there may always be citizens without an official form of ID.

This lack of identification also challenges access to a broad range of services, from education and healthcare to travel. It also affects an individual’s ability to access financial services, as verification of identity is an essential requirement for facilitating financial inclusion.

With the heightened focus on ID and digital IDs, in particular, across the region, we circle back to a conversation we had with Trevor Forrest on the subject in 2022. Though two years have passed, the discussion is still relevant today and may offer some insight into a broad range of issues, which both our countries and we, the citizens, need to navigate.

Introducing our guest

Trevor Forrest is the Founder and Chief Executive Officer of 876 Solutions, a managed technology service provider headquartered in Jamaica, which offers among other things, cloud hosting, document management, web hosting services, as well as internet security assessments. Trevor has over 25 years of experience in the ICT industry with expertise in areas such as web design and development, e-commerce, big data, network/cyber security and blockchain technology. Through the Blockchain Council, which is one of the top organisations for blockchain training and certification, Trevor is also a Certified Blockchain Architect.

Trevor is a sought-after speaker and tech expert. He has been an Advisor to the Government of Jamaica and has served on numerous ICT committees and boards, including the Spectrum Management Authority, eLearning Jamaica Limited and the Universal Service Fund, to name a few.

Insights into our conversation

This 2022 conversation holds up incredibly well, especially since digital ID has become increasingly essential to Caribbean countries as they seek to advance their continued digital transformation. However, as was noted when this interview was first released, “Digital identity is a complex issue, as there are a variety of issues that ought to be considered and balanced, many of which, arguably, are at odds with each other.”

A key issue that emerged during our conversation with Trevor was that of trust: a perennial concern that could affect citizen take-up of digital IDs – unless governments make their issuance and use compulsory. Citizens are also concerned about the security of the data, who has access, and the purpose for which their personal data is being accessed, and consequently, the conflict between their right to privacy and national security/law enforcement purposes.

Below are key questions posed to Trevor that drove our conversation:

1. In the Caribbean region, some conflation appears to be occurring between having a national ID and a digital ID? What is the difference?
2. Why is it becoming increasingly important to have a digital ID?
3. How should countries prioritise and balance the following:
   • Convenience?
   • Security?
   • Control?
   • Data protection and privacy?
   • Trust?
4. What can countries do to develop trust in digital identity?
5. How can countries make the digital ID system seamless to eliminate the silos that tend to exist across government and even between government and the private sector?
6. What is the potential and what could be the implications of heightened surveillance via digital IDs?
7. In being a seamless form of identification, what could be the potential and the implications of all of the data that is being created when we use a broad range of services?
8. What are the benefits of having a digital identity?

We would love to hear your thoughts!

Do leave us a comment either here beneath this article, or on our Facebook or LinkedIn pages, or via Twitter, @ICTPulse.

Also, if you or a member of your network is interested in joining us for an episode, do get in touch.

Let’s make it happen!

Select links

Below are links to some of the organisations and resources that either were mentioned during the episode, or otherwise, might be useful:

• Trevor Forrest
• 876 Solutions
• BiometricUpdate.com article, Eastern Caribbean countries mull regional biometric ID to facilitate free movement  
• BiometricUpdate.com article, Caribbean Netherlands and other island nations see digital transformation
• BiometricUpdate.com article, Caribbean countries agree to pursue cross border digital ID efforts
• BiometricUpdate.com article, Digital ID project in Barbados may arrive home this year
• BiometricUpdate.com article, Belize to kick off national ID and biometric data strategy as soon as March
• ICT Pulse Podcast episode, ICTP 205: Fintech in Trinidad and Tobago, with Maria Daniel of FinTechTT
• ICT Pulse Podcast episode,  ICTP 300: The internet we should want in 2024 and beyond, with Trevor Forrest of 876 Technology Solutions
• ICT Pulse Podcast episode,  ICTP 273: Successful digital transformation, with Christopher Reckord and Trevor Forrest
• ICT Pulse Podcast episode,  ICTP 179: Understanding NFTs and the opportunity for wealth creation, with Trevor Forrest
• ICT Pulse Podcast episode, ICTP 097:  Unlocking blockchain technology and its suitability for small businesses, with Trevor Forrest

Images credit:  :  T Forrest;  Pete Linforth (Pixabay);  REINER  SCT (Pexels);  ecomprofitloss software (Pixabay)

Music credit: The Last Word (Oui Ma Chérie), by Andy Narrell

Podcast editing support:  Mayra Bonilla Lopez