{"id":148431,"date":"2019-07-31T06:00:49","date_gmt":"2019-07-31T11:00:49","guid":{"rendered":"https:\/\/www.ict-pulse.com\/?p=148431"},"modified":"2019-07-31T06:26:46","modified_gmt":"2019-07-31T11:26:46","slug":"ictp-066-tech-innovation-disruption-national-commercial-bank-jamaica-nadeen-matthews-blair","status":"publish","type":"post","link":"https:\/\/ict-pulse.com\/2019\/07\/ictp-066-tech-innovation-disruption-national-commercial-bank-jamaica-nadeen-matthews-blair\/","title":{"rendered":"ICTP 066:  Tech innovation and disruption at the National Commercial Bank Jamaica, with Nadeen Matthews Blair"},"content":{"rendered":"<p><em>By no stretch of the imagination is the banking and financial services industry considered a hotbed of ICT\/tech innovation and disruption; however, the National Commercial Bank Jamaica has been recognised as one of the most innovative banks in Latin America and the Caribbean. Nadeen Matthews Blair, the Bank\u2019s Chief Digital and Marketing Officer, discusses <\/em><em>ways in which NCB Jamaica fosters innovation, and an innovation culture, in such a conservative and regulated space.<\/em><\/p>\n<p>&nbsp;<\/p>\n<p><iframe loading=\"lazy\" src=\"https:\/\/w.soundcloud.com\/player\/?url=https%3A\/\/api.soundcloud.com\/tracks\/658877378&amp;color=%23ff5500&amp;auto_play=false&amp;hide_related=false&amp;show_comments=false&amp;show_user=true&amp;show_reposts=false&amp;show_teaser=false\" width=\"100%\" height=\"166\" frameborder=\"no\" scrolling=\"no\"><\/iframe><\/p>\n<p><strong>This episode is also available in\u00a0<a href=\"https:\/\/itunes.apple.com\/us\/podcast\/ict-pulse-podcast\/id1373550291\" target=\"_blank\" rel=\"noopener noreferrer\">Apple iTunes<\/a>\u00a0and on\u00a0<a href=\"https:\/\/www.stitcher.com\/podcast\/ict-pulse-podcast?refid=stpr\" target=\"_blank\" rel=\"noopener noreferrer\">Stitcher<\/a>!<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>As much we might be hoping for tech innovation to take root across all segments of our society, one of the last bastions of tradition is the highly corporate private sector, such as the banking and financial services industry, which tends to approach change with extreme caution. Typically, that industry is regulated, and so must operate transparently, following clear procedures, with checks and balances, whilst also being subject to considerable oversight. However, in continuing the search to find guests for our innovation series, imagine my surprise when it was strongly recommended that I approach the National Commercial Bank in Jamaica.<\/p>\n<p>With an employee base of around 2,700, the <a href=\"https:\/\/www.jncb.com\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>National Commercial Bank Jamaica Limited<\/strong><\/a> is the largest bank in Jamaica by assets. However, it is also considered one of the most innovative financial institutions in the Latin America and the Caribbean region, and most recently, it has been recognised as, among other things, one of the best banks, and one of the safest banks in Latin America and the Caribbean (Source:\u00a0 <a href=\"https:\/\/www.gfmag.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Global Finance<\/a>).<\/p>\n<p>In recent years, an important contributor to the accolades NCB Jamaica has received, is the a digital Agile Lab, which was established in 2017, and was the first in the English-speaking Caribbean (Source<a href=\"https:\/\/internationalbanker.com\/banking\/interview-with-mr-patrick-hylton-president-and-group-chief-executive-officer-ncb-financial-group-limited\/\" target=\"_blank\" rel=\"noopener noreferrer\">: International Banker<\/a>). The Bank has also be holding innovation challenges and internships, all which suggest that a concerted effort is being made to foster digital innovation in a traditionally conservative environment.<\/p>\n<div id=\"attachment_148434\" style=\"width: 310px\" class=\"wp-caption alignright\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-148434\" data-attachment-id=\"148434\" data-permalink=\"https:\/\/ict-pulse.com\/2019\/07\/ictp-066-tech-innovation-disruption-national-commercial-bank-jamaica-nadeen-matthews-blair\/nadeen-matthews-blair-ncb-jamaica\/\" data-orig-file=\"https:\/\/i0.wp.com\/ict-pulse.com\/wp-content\/uploads\/2019\/07\/Nadeen-Matthews-Blair-NCB-Jamaica-e1564515778929.jpg?fit=1072%2C1031&amp;ssl=1\" data-orig-size=\"1072,1031\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;8&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;Canon EOS 5D Mark III&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;1507629595&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;60&quot;,&quot;iso&quot;:&quot;125&quot;,&quot;shutter_speed&quot;:&quot;0.0125&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;1&quot;}\" data-image-title=\"Nadeen Matthews Blair (NCB Jamaica)\" data-image-description=\"\" data-image-caption=\"&lt;p&gt;Nadeen Matthews Blair&lt;\/p&gt;\n\" data-medium-file=\"https:\/\/i0.wp.com\/ict-pulse.com\/wp-content\/uploads\/2019\/07\/Nadeen-Matthews-Blair-NCB-Jamaica-e1564515778929.jpg?fit=300%2C289&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/ict-pulse.com\/wp-content\/uploads\/2019\/07\/Nadeen-Matthews-Blair-NCB-Jamaica-e1564515778929.jpg?fit=1024%2C985&amp;ssl=1\" class=\"wp-image-148434 size-medium\" src=\"https:\/\/i0.wp.com\/fgd.dfv.mybluehost.me\/.website_c81a1e61\/wp-content\/uploads\/2019\/07\/Nadeen-Matthews-Blair-NCB-Jamaica-e1564515778929-300x289.jpg?resize=300%2C289&#038;ssl=1\" alt=\"\" width=\"300\" height=\"289\" srcset=\"https:\/\/i0.wp.com\/ict-pulse.com\/wp-content\/uploads\/2019\/07\/Nadeen-Matthews-Blair-NCB-Jamaica-e1564515778929.jpg?resize=300%2C289&amp;ssl=1 300w, https:\/\/i0.wp.com\/ict-pulse.com\/wp-content\/uploads\/2019\/07\/Nadeen-Matthews-Blair-NCB-Jamaica-e1564515778929.jpg?resize=768%2C739&amp;ssl=1 768w, https:\/\/i0.wp.com\/ict-pulse.com\/wp-content\/uploads\/2019\/07\/Nadeen-Matthews-Blair-NCB-Jamaica-e1564515778929.jpg?resize=1024%2C985&amp;ssl=1 1024w, https:\/\/i0.wp.com\/ict-pulse.com\/wp-content\/uploads\/2019\/07\/Nadeen-Matthews-Blair-NCB-Jamaica-e1564515778929.jpg?w=1072&amp;ssl=1 1072w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><p id=\"caption-attachment-148434\" class=\"wp-caption-text\">Nadeen Matthews Blair<\/p><\/div>\n<p>It was thus delightful to have an opportunity to speak with <strong><a href=\"https:\/\/www.linkedin.com\/in\/nadeenmatthews\/\" target=\"_blank\" rel=\"noopener noreferrer\">Nadeen Matthews Blair<\/a><\/strong>, the Chief Digital and Marketing Officer of NCB Jamaica, who is also the Chief Executive Officer of the NCB Foundation. As the Chief Digital and Marketing Officer, Nadeen spearheads the Bank\u2019s digital transformation programme. Hence, she was ideally placed to help us understand, among other things, the ways in which NCB Jamaica fosters innovation, and the extent to which it is imbued in its organisational culture, which was reflected in key questions we posed:<\/p>\n<ol>\n<li>What is Nadeen\u2019s role at NCB Jamaica?<\/li>\n<li>What role does innovation play at NCB Jamaica?<\/li>\n<li>Why has NCB Jamaica chosen to actively foster innovation?<\/li>\n<li>What is Nadeen\u2019s and the Bank\u2019s views on fintech?<\/li>\n<li>How, or in what ways, has the Bank been fostering an innovation culture within the organisation?<\/li>\n<li>Has innovative thinking been systematised throughout NCB Jamaica? If yes, in what ways?<\/li>\n<li>How has the Bank managed change and resistance to innovation and agility within the organisation?<\/li>\n<li>What advice would Nadeen give a business about better fostering and integrating innovation in its organisation?<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p>We would love to hear your thoughts!<\/p>\n<p>Do leave us a comment either here beneath this article, or on our <a href=\"https:\/\/www.facebook.com\/ICTPulse\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Facebook<\/strong><\/a> or <a href=\"https:\/\/www.linkedin.com\/company\/ict-pulse-consulting-limited\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>LinkedIn<\/strong><\/a> pages, or via Twitter, <a href=\"https:\/\/twitter.com\/ICTPulse\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>@<\/strong>ICTPulse<\/a><\/p>\n<p>&nbsp;<\/p>\n<h3>Select links<\/h3>\n<p>Below are links to some of the organisations and resources that either were mentioned during the episode, or otherwise, might be useful:<\/p>\n<ul>\n<li><a href=\"https:\/\/www.linkedin.com\/in\/nadeenmatthews\/\" target=\"_blank\" rel=\"noopener noreferrer\">Nadeen Matthews Blair<\/a><\/li>\n<li><a href=\"https:\/\/www.jncb.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">National Commercial Bank Jamaica<\/a><\/li>\n<li><a href=\"https:\/\/www.jncb.com\/innovation\/\" target=\"_blank\" rel=\"noopener noreferrer\"> NCB Digital Innovation Challenge<\/a><\/li>\n<li><a href=\"https:\/\/www.jncb.com\/innovationinternship\/\" target=\"_blank\" rel=\"noopener noreferrer\">NCB Innovation Internship <\/a><\/li>\n<li>Global Finance article, <a href=\"https:\/\/www.gfmag.com\/magazine\/may-2018\/worlds-best-banks-2018-latin-america\" target=\"_blank\" rel=\"noopener noreferrer\"><em>World&#8217;s Best Bank Awards 2018: Latin America<\/em><\/a><\/li>\n<li>Global Finance article, <em><a href=\"https:\/\/www.gfmag.com\/magazine\/may-2019\/best-banks-latin-america-2019-beating-odds\" target=\"_blank\" rel=\"noopener noreferrer\">Best Banks in Latin America 2019: Beating The Odds<\/a><\/em><\/li>\n<li>International Banker article, <em><a href=\"https:\/\/internationalbanker.com\/banking\/interview-with-mr-patrick-hylton-president-and-group-chief-executive-officer-ncb-financial-group-limited\/\" target=\"_blank\" rel=\"noopener noreferrer\">Interview with Mr. Patrick Hylton, President and Group Chief Executive Officer, NCB Financial Group Limited<\/a><\/em><\/li>\n<li>International Banker article, <em><a href=\"https:\/\/internationalbanker.com\/banking\/strength-through-diversity-at-national-commercial-bank-jamaica\/\" target=\"_blank\" rel=\"noopener noreferrer\">Strength through diversity at<\/a> National Commercial Bank Jamaica<\/em><\/li>\n<li><a href=\"scrum.org:%20Home%20https:\/\/www.scrum.org\/\" target=\"_blank\" rel=\"noopener noreferrer\">Scrum<\/a><\/li>\n<li>Jamaica Gleaner article, <a href=\"http:\/\/jamaica-gleaner.com\/article\/business\/20171029\/ncb-debuts-agile-banking\" target=\"_blank\" rel=\"noopener noreferrer\"><em>NCB debuts &#8216;agile&#8217; banking\u00a0<\/em> <\/a><\/li>\n<li><a href=\"https:\/\/www.jncb.com\/digitalsymposium\/index.html\" target=\"_blank\" rel=\"noopener noreferrer\">NCB Jamaica Digital Symposium<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><em>Image credits:\u00a0 <a href=\"https:\/\/internationalbanker.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">International Banker<\/a>;\u00a0 NCB Jamaica<\/em><\/p>\n<p><em>Music Credit:\u00a0 Ray Holman<\/em><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>By no stretch of the imagination is the banking and financial services industry considered a hotbed of ICT\/tech innovation and disruption; however, the National Commercial Bank Jamaica has been recognised [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":148446,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","om_disable_all_campaigns":false,"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false},"version":2}},"categories":[355],"tags":[71,318,204,357,54,50],"class_list":["post-148431","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-podcast","tag-businesses","tag-disruption","tag-innovation-2","tag-interviews","tag-jamaica","tag-productivity","et-has-post-format-content","et_post_format-et-post-format-standard"],"jetpack_publicize_connections":[],"aioseo_notices":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/i0.wp.com\/ict-pulse.com\/wp-content\/uploads\/2019\/07\/NCB-Jamaica-Atrium-Intl-Banker.jpg?fit=1024%2C569&ssl=1","jetpack_shortlink":"https:\/\/wp.me\/p2iE1G-CC3","jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/ict-pulse.com\/wp-json\/wp\/v2\/posts\/148431","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ict-pulse.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ict-pulse.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ict-pulse.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/ict-pulse.com\/wp-json\/wp\/v2\/comments?post=148431"}],"version-history":[{"count":5,"href":"https:\/\/ict-pulse.com\/wp-json\/wp\/v2\/posts\/148431\/revisions"}],"predecessor-version":[{"id":148450,"href":"https:\/\/ict-pulse.com\/wp-json\/wp\/v2\/posts\/148431\/revisions\/148450"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ict-pulse.com\/wp-json\/wp\/v2\/media\/148446"}],"wp:attachment":[{"href":"https:\/\/ict-pulse.com\/wp-json\/wp\/v2\/media?parent=148431"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ict-pulse.com\/wp-json\/wp\/v2\/categories?post=148431"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ict-pulse.com\/wp-json\/wp\/v2\/tags?post=148431"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}