{"id":168387,"date":"2023-05-17T06:00:00","date_gmt":"2023-05-17T11:00:00","guid":{"rendered":"https:\/\/www.ict-pulse.com\/?p=168387"},"modified":"2023-05-31T08:50:32","modified_gmt":"2023-05-31T13:50:32","slug":"ictp-252-becoming-a-digital-society-local-context-and-tech-implementation-and-digital-customer-experience-problems","status":"publish","type":"post","link":"https:\/\/ict-pulse.com\/2023\/05\/ictp-252-becoming-a-digital-society-local-context-and-tech-implementation-and-digital-customer-experience-problems\/","title":{"rendered":"ICTP 252: Becoming a digital society, local context and tech implementation, and digital customer experience problems"},"content":{"rendered":"\n<p><em>In our May 2023 Community Chat, and with members of the Caribbean tech community, Brittney Samuels and Janice Alexander, of UX Designer Network Jamaica, the panel discusses: What does it mean to become a digital society?<\/em> <em>The importance of local context when implementing technology in the Caribbean; and the digital customer experience problems in the Caribbean region.<\/em><\/p>\n\n\n\n<p>&nbsp;<\/p>\n\n\n\n<iframe loading=\"lazy\" width=\"100%\" height=\"166\" scrolling=\"no\" frameborder=\"no\" allow=\"autoplay\" src=\"https:\/\/w.soundcloud.com\/player\/?url=https%3A\/\/api.soundcloud.com\/tracks\/1515878707&#038;color=%23ff5500&#038;auto_play=false&#038;hide_related=false&#038;show_comments=true&#038;show_user=true&#038;show_reposts=false&#038;show_teaser=true\"><\/iframe><div style=\"font-size: 10px; color: #cccccc;line-break: anywhere;word-break: normal;overflow: hidden;white-space: nowrap;text-overflow: ellipsis; font-family: Interstate,Lucida Grande,Lucida Sans Unicode,Lucida Sans,Garuda,Verdana,Tahoma,sans-serif;font-weight: 100;\"><a href=\"https:\/\/soundcloud.com\/user-673719274\" title=\"ICT Pulse Podcast\" target=\"_blank\" style=\"color: #cccccc; text-decoration: none;\" rel=\"noopener\">ICT Pulse Podcast<\/a> \u00b7 <a href=\"https:\/\/soundcloud.com\/user-673719274\/ictp-252-becoming-a-digital\" title=\"ICTP 252: Becoming a digital society, local context and tech implementation, and digital customer experience problems\" target=\"_blank\" style=\"color: #cccccc; text-decoration: none;\" rel=\"noopener\">ICTP 252: Becoming a digital society, local context and tech implementation, and digital customer experience problems<\/a><\/div>\n\n\n\n<p><strong>This episode is also available on <a href=\"https:\/\/soundcloud.com\/user-673719274\" target=\"_blank\" rel=\"noreferrer noopener\">SoundCloud<\/a>,\u00a0<a href=\"https:\/\/itunes.apple.com\/us\/podcast\/ict-pulse-podcast\/id1373550291\" target=\"_blank\" rel=\"noreferrer noopener\">Apple <strong><a href=\"https:\/\/itunes.apple.com\/us\/podcast\/ict-pulse-podcast\/id1373550291\" target=\"_blank\" rel=\"noreferrer noopener\">Podcasts<\/a><\/strong><\/a>, <a href=\"https:\/\/podcasts.google.com\/feed\/aHR0cHM6Ly9pY3QtcHVsc2UtcG9kY2FzdC5saWJzeW4uY29tL3Jzcw\" target=\"_blank\" rel=\"noopener\" title=\"\">Google Podcast<\/a>, <a href=\"https:\/\/open.spotify.com\/show\/3d0U4ZYX80e5lenYLdzyX4\" target=\"_blank\" rel=\"noreferrer noopener\">Spotify<\/a>, <a href=\"https:\/\/music.amazon.com\/podcasts\/3f727ec1-de7d-416f-8bdc-31d9a911a09e\/ict-pulse-podcast\" target=\"_blank\" rel=\"noreferrer noopener\">Amazon Music<\/a> and <a href=\"https:\/\/www.stitcher.com\/podcast\/ict-pulse-podcast?refid=stpr\" target=\"_blank\" rel=\"noreferrer noopener\">Stitcher<\/a>!<\/strong><\/p>\n\n\n\n<p>If there is any underlying theme in this month\u2019s Community Chat podcast episode, it is disabusing the notion of the \u2018quick fix\u2019. Across the Caribbean region and in various quarters, there is often a focus on being expedient, quickly putting something in place, which upon closer examination, does not fully solve the problem at hand. As a result, we either tend to struggle with what we have put in place, though it may not be as efficient, effective, or progressive as we had hoped, or if the solution is truly deficient, we admit defeat, abandon it, and continue as we had before.<\/p>\n\n\n\n<p>However, before we get into the topics we discussed for the May 2023 Community Chat, allow us to introduce our guests.<\/p>\n\n\n\n<p>&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Introducing our guests<\/h2>\n\n\n\n<figure class=\"wp-block-image alignright size-large is-resized\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" data-attachment-id=\"168391\" data-permalink=\"https:\/\/ict-pulse.com\/2023\/05\/ictp-252-becoming-a-digital-society-local-context-and-tech-implementation-and-digital-customer-experience-problems\/janice-alexander-j-alexander\/\" data-orig-file=\"https:\/\/i0.wp.com\/ict-pulse.com\/wp-content\/uploads\/2023\/05\/Janice-Alexander-J-Alexander.jpg?fit=1080%2C1080&amp;ssl=1\" data-orig-size=\"1080,1080\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;1&quot;}\" data-image-title=\"Janice Alexander (J Alexander)\" data-image-description=\"\" data-image-caption=\"&lt;p&gt;Janice Alexander&lt;\/p&gt;\n\" data-medium-file=\"https:\/\/i0.wp.com\/ict-pulse.com\/wp-content\/uploads\/2023\/05\/Janice-Alexander-J-Alexander.jpg?fit=300%2C300&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/ict-pulse.com\/wp-content\/uploads\/2023\/05\/Janice-Alexander-J-Alexander.jpg?fit=1024%2C1024&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/fgd.dfv.mybluehost.me\/.website_c81a1e61\/wp-content\/uploads\/2023\/05\/Janice-Alexander-J-Alexander-1024x1024.jpg?resize=300%2C300&#038;ssl=1\" alt=\"\" class=\"wp-image-168391\" width=\"300\" height=\"300\" srcset=\"https:\/\/i0.wp.com\/ict-pulse.com\/wp-content\/uploads\/2023\/05\/Janice-Alexander-J-Alexander.jpg?resize=1024%2C1024&amp;ssl=1 1024w, https:\/\/i0.wp.com\/ict-pulse.com\/wp-content\/uploads\/2023\/05\/Janice-Alexander-J-Alexander.jpg?resize=300%2C300&amp;ssl=1 300w, https:\/\/i0.wp.com\/ict-pulse.com\/wp-content\/uploads\/2023\/05\/Janice-Alexander-J-Alexander.jpg?resize=150%2C150&amp;ssl=1 150w, https:\/\/i0.wp.com\/ict-pulse.com\/wp-content\/uploads\/2023\/05\/Janice-Alexander-J-Alexander.jpg?resize=768%2C768&amp;ssl=1 768w, https:\/\/i0.wp.com\/ict-pulse.com\/wp-content\/uploads\/2023\/05\/Janice-Alexander-J-Alexander.jpg?resize=440%2C440&amp;ssl=1 440w, https:\/\/i0.wp.com\/ict-pulse.com\/wp-content\/uploads\/2023\/05\/Janice-Alexander-J-Alexander.jpg?w=1080&amp;ssl=1 1080w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/figure>\n\n\n\n<p><strong><a href=\"https:\/\/www.linkedin.com\/in\/janice-alexander-52aa9a3b\/\" target=\"_blank\" rel=\"noopener\" title=\"\">Janice Alexander<\/a><\/strong> is a Lead UX and Systems Designer at First Caribbean International Bank, dedicated to creating seamless and user-centric digital experiences. With a background in marketing, she successfully transitioned her career to focus on UX design, combining her understanding of user behaviour and business objectives to deliver purposeful and enjoyable experiences to customers.<\/p>\n\n\n\n<p>In 2021, Janice founded the UX Designer Network Jamaica, a community-driven initiative aimed at advancing local UX practices and building a strong network of UX professionals. Through this platform, she actively promotes knowledge sharing, collaboration, and professional development opportunities within the UX design community. With her ongoing work, community-building initiatives, and unwavering commitment to continuous improvement, Janice&#8217;s vision is to shape a future where user experience takes centre stage in shaping digital products and services throughout the Caribbean.<\/p>\n\n\n\n<figure class=\"wp-block-image alignright size-full is-resized\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" data-attachment-id=\"168389\" data-permalink=\"https:\/\/ict-pulse.com\/2023\/05\/ictp-252-becoming-a-digital-society-local-context-and-tech-implementation-and-digital-customer-experience-problems\/brittney-samuels-b-samuels\/\" data-orig-file=\"https:\/\/i0.wp.com\/ict-pulse.com\/wp-content\/uploads\/2023\/05\/Brittney-Samuels-B-Samuels.jpg?fit=819%2C750&amp;ssl=1\" data-orig-size=\"819,750\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;1&quot;}\" data-image-title=\"Brittney Samuels (B Samuels)\" data-image-description=\"\" data-image-caption=\"&lt;p&gt;Brittney Samuels&lt;\/p&gt;\n\" data-medium-file=\"https:\/\/i0.wp.com\/ict-pulse.com\/wp-content\/uploads\/2023\/05\/Brittney-Samuels-B-Samuels.jpg?fit=300%2C275&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/ict-pulse.com\/wp-content\/uploads\/2023\/05\/Brittney-Samuels-B-Samuels.jpg?fit=819%2C750&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/fgd.dfv.mybluehost.me\/.website_c81a1e61\/wp-content\/uploads\/2023\/05\/Brittney-Samuels-B-Samuels.jpg?resize=300%2C275&#038;ssl=1\" alt=\"\" class=\"wp-image-168389\" width=\"300\" height=\"275\" srcset=\"https:\/\/i0.wp.com\/ict-pulse.com\/wp-content\/uploads\/2023\/05\/Brittney-Samuels-B-Samuels.jpg?w=819&amp;ssl=1 819w, https:\/\/i0.wp.com\/ict-pulse.com\/wp-content\/uploads\/2023\/05\/Brittney-Samuels-B-Samuels.jpg?resize=300%2C275&amp;ssl=1 300w, https:\/\/i0.wp.com\/ict-pulse.com\/wp-content\/uploads\/2023\/05\/Brittney-Samuels-B-Samuels.jpg?resize=768%2C703&amp;ssl=1 768w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><figcaption class=\"wp-element-caption\">Brittney Samuels<\/figcaption><\/figure>\n\n\n\n<p>&nbsp;<\/p>\n\n\n\n<p><a href=\"https:\/\/www.linkedin.com\/in\/brittney-samuels-58446673\/\" target=\"_blank\" rel=\"noopener\" title=\"\"><strong>Brittney Samuels<\/strong><\/a> is a UX professional who currently is the Manager of Sagicor\u2019s UI\/UX design team. For more than six years she has been dedicated to solving problems through effective and simple design. Brittney has helped several companies in Jamaica design innovative solutions to meet the needs of their customers. Her UX practice combines product design, design thinking, research and experience strategy, all with a constant focus on the end user. She leads her design team with empathy and enthusiasm, all while really loving what she does.<\/p>\n\n\n\n<p>&nbsp;<\/p>\n\n\n\n<p>&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Community Chat topics<\/h2>\n\n\n\n<p>In this Community chat episode, the following topics were discussed:<\/p>\n\n\n\n<ol class=\"wp-block-list\" type=\"1\">\n<li><strong>What does it mean to become a digital society?<\/strong>&nbsp; The impetus for this topic was a recent article in one of the major Jamaican newspapers with the title,&nbsp;<em><a href=\"https:\/\/na01.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fjis.gov.jm%2Fjamaica-closer-to-becoming-a-digital-society%2F&amp;data=05%7C01%7C%7C1d1389fc83624ec15cea08db450a21f8%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638179682072000240%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=T5zGEoCD8eznr0ZRkQUEzrtQahp%2FlV9TXWhMiXF24Gw%3D&amp;reserved=0\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Jamaica Closer to Becoming a Digital Society<\/strong><\/a><strong>.<\/strong><\/em> &nbsp;However, the article led to more questions being asked about how far Jamaica is from becoming a digital society and whether we are underestimating all of the elements that must be successfully addressed in order for a digital society to be fully realised.<\/li>\n\n\n\n<li><strong>The importance of local context when implementing technology in the Caribbean.<\/strong> When implementing technology in the Caribbean, we are quick to use off-the-shelf solutions and not what we need from scratch. Though there are benefits to trying to apply readymade solutions, typically these solutions have developed to serve a broad client base. As a result, though we might be able to integrate the product or service into our business, there tend to be gaps, which in turn limits its effectiveness in our organisations.<\/li>\n\n\n\n<li><strong>Digital customer experience problems in the Caribbean. <\/strong>Although UX (user experience) has become a crucial area when developing products for the market, or even just when serving customers. However, UX is more than just having an aesthetically pleasing website or mobile app. And it is more than just social media engagement, or how popular a business appears to be. &nbsp;The UX Designer Network Jamaica conducted a State of UX study on the perceptions of UX and consequently, the implications for organisations.<\/li>\n<\/ol>\n\n\n\n<p>&nbsp;<\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong>Do leave us a comment either here beneath this article, or on our&nbsp;<a href=\"https:\/\/www.facebook.com\/ICTPulse\/\" target=\"_blank\" rel=\"noreferrer noopener\">Facebook<\/a>&nbsp;or&nbsp;<a href=\"https:\/\/www.linkedin.com\/company\/ict-pulse-consulting-limited\/\" target=\"_blank\" rel=\"noreferrer noopener\">LinkedIn<\/a>&nbsp;pages, or via Twitter,&nbsp;<a href=\"https:\/\/twitter.com\/ICTPulse\" target=\"_blank\" rel=\"noreferrer noopener\">@ICTPulse<\/a>.<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong><em>Also, if you or a member of your network is interested in joining us for an episode,&nbsp;<\/em><\/strong><a href=\"https:\/\/fgd.dfv.mybluehost.me\/.website_c81a1e61\/contact\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><em>do get in touch<\/em><\/strong><\/a><strong><em>.<\/em><\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong><em>Let\u2019s make it happen!<\/em><\/strong><\/p>\n\n\n\n<p>&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Select links<\/h2>\n\n\n\n<p>Below are links to some of the organisations and resources that either were mentioned during the episode or otherwise, might be useful:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.linkedin.com\/in\/janice-alexander-52aa9a3b\/\" target=\"_blank\" rel=\"noopener\" title=\"\">Janice Alexander<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.linkedin.com\/in\/brittney-samuels-58446673\/\" target=\"_blank\" rel=\"noopener\" title=\"\">Brittney Samuels<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.uxdesignersja.org\/\" target=\"_blank\" rel=\"noopener\" title=\"\">UX Designer Network Jamaica<\/a><\/li>\n\n\n\n<li>UX Designer Network Jamaica study, <a href=\"https:\/\/www.uxdesignersja.org\/\" target=\"_blank\" rel=\"noopener\" title=\"\"><em>State of UX in Jamaica<\/em><\/a>&nbsp;<\/li>\n\n\n\n<li>Jamaica Observer article, &nbsp;<a href=\"https:\/\/na01.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fjis.gov.jm%2Fjamaica-closer-to-becoming-a-digital-society%2F&amp;data=05%7C01%7C%7C1d1389fc83624ec15cea08db450a21f8%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638179682072000240%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=T5zGEoCD8eznr0ZRkQUEzrtQahp%2FlV9TXWhMiXF24Gw%3D&amp;reserved=0\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Jamaica Closer to Becoming a Digital Society<\/em><\/a><\/li>\n<\/ul>\n\n\n\n<p>&nbsp;<\/p>\n\n\n\n<p>&nbsp;<\/p>\n\n\n\n<p><em>Images credit:&nbsp; J Alexander;&nbsp; B Samuels; UX Indonesia (<a href=\"http:\/\/unsplash.com\/\" target=\"_blank\" rel=\"noopener\" title=\"\">Unsplash<\/a>);&nbsp; Antoni Shkraba (<a href=\"http:\/\/pexels.com\/\" target=\"_blank\" rel=\"noopener\" title=\"\">Pexels<\/a>);&nbsp; UX Indonesia (<a href=\"http:\/\/unsplash.com\/\" target=\"_blank\" rel=\"noopener\" title=\"\">Unsplash<\/a>)<\/em><\/p>\n\n\n\n<p><em>Music credit: The Last Word (Oui Ma Ch\u00e9rie), by Andy Narrell<\/em><\/p>\n\n\n\n<p><em>Podcast editing support:&nbsp; Mayra Bonilla Lopez<\/em><\/p>\n\n\n\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In our May 2023 Community Chat, and with members of the Caribbean tech community, Brittney Samuels and Janice Alexander, of UX Designer Network Jamaica, the panel discusses: What does it mean to become a digital society? The importance of local context when implementing technology in the Caribbean; and the digital customer experience problems in the Caribbean region.<\/p>\n","protected":false},"author":2,"featured_media":168390,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","om_disable_all_campaigns":false,"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false},"version":2}},"categories":[355],"tags":[71,261,59,499,32,359],"class_list":["post-168387","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-podcast","tag-businesses","tag-customer-care","tag-digital-divide","tag-digital-society","tag-information-society","tag-panel-discussion","et-has-post-format-content","et_post_format-et-post-format-standard"],"jetpack_publicize_connections":[],"aioseo_notices":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/i0.wp.com\/ict-pulse.com\/wp-content\/uploads\/2023\/05\/Featured-Image-%E2%80%93-May-2022-Community-Chat.jpg?fit=1024%2C576&ssl=1","jetpack_shortlink":"https:\/\/wp.me\/p2iE1G-HNV","jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/ict-pulse.com\/wp-json\/wp\/v2\/posts\/168387","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ict-pulse.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ict-pulse.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ict-pulse.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/ict-pulse.com\/wp-json\/wp\/v2\/comments?post=168387"}],"version-history":[{"count":5,"href":"https:\/\/ict-pulse.com\/wp-json\/wp\/v2\/posts\/168387\/revisions"}],"predecessor-version":[{"id":168480,"href":"https:\/\/ict-pulse.com\/wp-json\/wp\/v2\/posts\/168387\/revisions\/168480"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ict-pulse.com\/wp-json\/wp\/v2\/media\/168390"}],"wp:attachment":[{"href":"https:\/\/ict-pulse.com\/wp-json\/wp\/v2\/media?parent=168387"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ict-pulse.com\/wp-json\/wp\/v2\/categories?post=168387"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ict-pulse.com\/wp-json\/wp\/v2\/tags?post=168387"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}