Continuing our Snapshot series, this post examines number portability across the Caribbean region.<\/em><\/p>\n
Number portability has been gaining considerable visibility over the last several months, as countries across the Caribbean express an intention to implement it. This post highlights the status of number portability in the region, along with some important considerations moving forward.<\/p>\n
As indicated in Can I switch networks now?\u00a0<\/em><\/strong>ECTEL consultation on number portability<\/em><\/strong><\/a>, other constraints may be placed on inter-nodal portability, such as geographic or service area restrictions, or even restrictions to particular technologies. Unless prescribed in policy or statute, the regulator typically makes a determination of the conditions and scope of the portability that will be implemented.<\/p>\n
Without a doubt, there has been considerable buzz around NP, and several countries across the Caribbean have embarked upon activities that ultimately should lead to its implementation. Yet, how many countries have successfully launched a NP scheme? Table 1 gives a status update.<\/p>\n
Table1: Status of number portability across select Caribbean countries (Sources: regional newspapers, regulator websites, industry publications)<\/p><\/div>\n
With regard to the countries that are overseen by the Eastern Caribbean Telecommunications Authority (ECTEL) \u2013 Saint Kitts and Nevis, Dominica, Saint Lucia, Saint Vincent and the Grenadines and Grenada\u2013 \u201cService Provider Number Portability\u201d, which is a form of inter-nodal portability, will be implemented. Under that regime, subscribers will be able to transfer their numbers between telcos, but would not be allowed to port those numbers between different services carried by the same provider.<\/p>\n
In most regulatory regimes, the priority, at the very least, is usually to implement mobile NP, since frequently it is the mobile\/cellular market that has multiple players, and could benefit from such an initiative.\u00a0 Frequently, fixed telephony services is still be provided by the incumbent telco only, as there is little, if any, competition in that market.<\/p>\n
However, in countries where there is also competition in the fixed telephony market, the regulator might be more inclined to support intermodal NP between fixed and mobile\/cellular markets, consistent with the decision made by ECTEL, and has been implemented in the Cayman Islands and Dominican Republic. In doing so, the competition between service providers would be enhanced, but more importantly, customers could feel less hampered in switching between service providers.<\/p>\n
Table 1 above highlights the fact that Caribbean countries, although they might appreciate the importance for NP, and have made provision for it in their legislation, they might not yet be tackling the issue with the alacrity necessary for successful realisation in the short term. Many are yet to finalise a framework, while others have not yet begun the implementation process, which many suggest could take a minimum of 18 months.<\/p>\n
The malaise around this issue could be attributed to a number of factors, but perhaps chiefly, the possible view that competition has not suffered significantly due to the absence of NP. In the majority of countries across the region, mobile\/cellular penetration is well over 100 subscriptions per 100 of the population (Figure 1<\/span>), which means that a significant portion of the population subscribes to more than one mobile\/cellular providers.<\/p>\n
Figure 1: Mobile\/cellular penetration in select Caribbean countries as at 2011 (Source: ITU, ECTEL, UN)<\/p><\/div>\n
Situations where mobile\/cellular penetration rates are over 100% tend to be attributed, almost exclusively, to high off-network calling rates, which often forces customers to subscribe to the more than one networks in order to avoid the cross network charges. However, a growing trend across the region is that calling rates, especially cross-network rates, are dropping considerably, and may not longer be as significant a reason for overly high penetration rates.<\/p>\n
However, another important contributor to overly high mobile\/cellular penetration rates, does not get much attention, occurs when customers are unable to transfer their current telephone or mobile\/cellular numbers to other providers. Without a doubt, telephone numbers, especially mobile\/cellular numbers, have evolved to become personal identifiers of the subscribers to which they have been assigned. Hence although customers might be dissatisfied with the service being offered by a particular provider, they may opt to remain if they are unable to transfer their telephone numbers to a more desired provider (see Are LIME Jamaica\u2019s mobile rates reductions too little too late?<\/em><\/strong><\/a>). However, a well-implemented NP scheme could successfully address this issue.<\/p>\n
Image credit: hddod<\/a>, flickr<\/em><\/p>\n
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