ICTP 415: Navigating market realities, AI and the future of Caribbean global services, with Yoni Epstein of the Global Services Association of Jamaica

The global outsourcing landscape is undergoing a massive transformation—from AI-driven automation to shifting corporate spend. What does this mean for Jamaica and the wider Caribbean? On the latest episode, we are joined by Yoni Epstein, the Founder and CEO of itel and the Chairman of the Global Services Association of Jamaica (GSAJ). Yoni gives us an unfiltered, executive view of: the real story behind recent industry contractions in Jamaica; how AI is changing the sector, not just replacing jobs; the strategic shift required toward higher-value services; and what would demonstrate signs of strong recovery of the sector in Jamaica.

The Caribbean’s digital economy has a checkout problem

Caribbean businesses are online. But can they get paid? Businesses are building websites, using social media and reaching customers beyond their borders. Yet digital transactions still account for only a small share of business activity across the region. The problem is not simply digital adoption. We discuss.

ICTP 414: The tech brain drain, readying for the next digital infrastructure era, and the expensive illusion of digital transformation

In our August 2026 Community Chat, and with members of the Caribbean tech community, Emmanuel Louis is the Founder and Managing Director of Novarex Technologies, who is originally from Haiti, and Jason Hynds is the Director and Chief Technology Officer of P.a.R.T.S. Inc, of Barbados, the panel discusses:  Can the Caribbean bridge the regional tech brain drain?  Is the Caribbean ready for the next digital infrastructure era? Are Caribbean governments being taken for a ride when it comes to digital transformation?

Reset, refocus, recharge: How to tech-optimise your post-summer comeback

The summer lull is almost over, and the final stretch of the year is imminent. However, transitioning back into high-gear work or study mode doesn’t have to be overwhelming or mean instant burnout. In this article, we share a few deliberate digital resets that can set you up to finish the year strong.

ICTP 413: Shaping a resilient, trusted, and innovative digital Caribbean, with Nigel Cassimire of the Caribbean Telecommunications Union

Who makes the rules that shape our digital world, and how do we ensure the Caribbean gets a say? In our latest podcast episode, we sit down with Nigel Cassimire, Deputy Secretary-General of the Caribbean Telecommunications Union and Coordinator of the Caribbean Internet Governance Forum (CIGF), to discuss how the internet governance space has evolved since our conversation in August 2025. Areas our conversation covered included:  the outcomes from the Small Island Developing States Internet Governance Forum; the central themes and target outcomes for the upcoming CIGF; where Nigel falls in the debate on transitioning from “Internet governance” to “digital governance”; and the one unresolved question he would want to see progress on at the CIGF 2026.

Back to monopoly? BTL–SMART and the future of Caribbean telecoms

The Belize Telemedia Limited’s board has approved an $80 million deal to acquire Speednet in Belize, but the private sector, unions and civil society are raising red flags over market competition and consumer pricing. Why are such mergers happening, and what does it mean when smaller countries lose key competitors in the mobile and broadband internet markets?  We explore the Belize deal and its broader implications for Caribbean regional regulation.

Loading

Processing…
Success! You're on the list.

Archives