Outsourcing has gained some traction across the Caribbean region, both among individuals and countries. We highlight some important considerations of that sector from a Caribbean perspective.
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Nigel Cassimire, the Deputy Secretary General of the Caribbean Telecommunications Union and Coordinator of the Caribbean Internet Governance Forum (CIGF), joins us once again to provide an update on the Internet Governance space and the 21st staging of the CIGF, which will be held from 20—22 August 2024 in Varadero, Cuba. During our conversation, we discussed: how Internet Governance and the conversations on IG have been evolving; the most prominent or topical issues in the IG space currently; the likely focus areas of the upcoming CIGF; and whether there are any specific issues the Caribbean region ought to be focusing on.
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A roundup of the latest ICT/technology news from across the Caribbean region for the period Monday 4 August to Sunday 10 August 2025.
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In today’s fast-paced work culture, many people have experienced burnout and reportedly struggle to find a balance between their professional and personal lives. In this article, we explore the work-life balance conundrum and whether it can be achieved.
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At the forefront of an organisation’s relationship with its customers, the customer service department is not only critical in leading that engagement but also in driving business efficiency and effectiveness. With Michael Mullings, the CEO of ChatFlow, a Software as a Service company providing sentiment-aware customer support, Michael discusses, among other things: how he got from BPO to becoming a tech entrepreneur; the problem ChatFlow is trying to solve; the factors that contribute to customer satisfaction; and the advice he would give his younger self.
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