In today’s fast-paced work culture, many people have experienced burnout and reportedly struggle to find a balance between their professional and personal lives. In this article, we explore the work-life balance conundrum and whether it can be achieved.
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At the forefront of an organisation’s relationship with its customers, the customer service department is not only critical in leading that engagement but also in driving business efficiency and effectiveness. With Michael Mullings, the CEO of ChatFlow, a Software as a Service company providing sentiment-aware customer support, Michael discusses, among other things: how he got from BPO to becoming a tech entrepreneur; the problem ChatFlow is trying to solve; the factors that contribute to customer satisfaction; and the advice he would give his younger self.
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A roundup of the latest ICT/technology news from across the Caribbean region for the period Monday 28 July A to Sunday 3 August 2025.
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Caribbean countries and other Small Island Developing States (SIDS) are especially vulnerable to digital colonialism. In this article, to commemorate Emancipation Day, we briefly explain what digital colonialism is and how Caribbean countries can limit its impact.
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In the third instalment in our Expert Insights series on cyber threats and security for 2025, we are joined by Lieutenant Colonel (Retired) Godphey Sterling, the head of the Jamaica Cyber Incident Response Team (JaCIRT). Our conversation with Colonel Sterling covers, among other things: how JaCIRT operates and the attitude towards cybersecurity (and the CIRT) in Jamaica; the cyber threat landscape in Jamaica; the challenge of maintaining a uniform level of security across large organisations or bodies; and what Colonel Sterling means by “security by obscurity”.
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