As we become increasingly connected digitally, so too does the risk of being subject to cybercrime. Public awareness and education are vital to equip citizens with the necessary knowledge and tools. In this article, we outline crucial tactics that can be implemented, with specific consideration being given to our mobile-first digital landscape.
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Is the AI boom a bubble waiting to burst? Our latest article dives into the key signs of a tech bubble and examines whether the current AI frenzy shares those characteristics.
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Outsourcing has gained some traction across the Caribbean region, both among individuals and countries. We highlight some important considerations of that sector from a Caribbean perspective.
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In today’s fast-paced work culture, many people have experienced burnout and reportedly struggle to find a balance between their professional and personal lives. In this article, we explore the work-life balance conundrum and whether it can be achieved.
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At the forefront of an organisation’s relationship with its customers, the customer service department is not only critical in leading that engagement but also in driving business efficiency and effectiveness. With Michael Mullings, the CEO of ChatFlow, a Software as a Service company providing sentiment-aware customer support, Michael discusses, among other things: how he got from BPO to becoming a tech entrepreneur; the problem ChatFlow is trying to solve; the factors that contribute to customer satisfaction; and the advice he would give his younger self.
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