Category: Podcast Episodes

ICTP 364: Evolving internet governance for an inclusive digital future, with Nigel Cassimire of the Caribbean Telecommunications Union

ICTP 364: Evolving internet governance for an inclusive digital future, with Nigel Cassimire of the Caribbean Telecommunications Union

Posted by | 13 Aug 2025 |

 Nigel Cassimire, the Deputy Secretary General of the Caribbean Telecommunications Union and Coordinator of the Caribbean Internet Governance Forum (CIGF), joins us once again to provide an update on the Internet Governance space and the 21st staging of the CIGF, which will be held from 20—22 August 2024 in Varadero, Cuba. During our conversation, we discussed: how Internet Governance and the conversations on IG have been evolving; the most prominent or topical issues in the IG space currently; the likely focus areas of the upcoming CIGF; and whether there are any specific issues the Caribbean region ought to be focusing on.

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ICTP 363: Breaking the stigma of poor customer support in the Caribbean, with Michael Mullings of ChatFlow

ICTP 363: Breaking the stigma of poor customer support in the Caribbean, with Michael Mullings of ChatFlow

Posted by | 6 Aug 2025 | ,

At the forefront of an organisation’s relationship with its customers, the customer service department is not only critical in leading that engagement but also in driving business efficiency and effectiveness. With Michael Mullings, the CEO of ChatFlow, a Software as a Service company providing sentiment-aware customer support, Michael discusses, among other things: how he got from BPO to becoming a tech entrepreneur; the problem ChatFlow is trying to solve; the factors that contribute to customer satisfaction; and the advice he would give his younger self.

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ICTP 362: 2025 Expert Insight update on cyber threats and security in the Caribbean, with Lt Col Godphey Sterling of Jamaica CIRT

ICTP 362: 2025 Expert Insight update on cyber threats and security in the Caribbean, with Lt Col Godphey Sterling of Jamaica CIRT

Posted by | 30 Jul 2025 |

In the third instalment in our Expert Insights series on cyber threats and security for 2025, we are joined by Lieutenant Colonel (Retired) Godphey Sterling, the head of the Jamaica Cyber Incident Response Team (JaCIRT). Our conversation with Colonel Sterling covers, among other things: how JaCIRT operates and the attitude towards cybersecurity (and the CIRT) in Jamaica; the cyber threat landscape in Jamaica; the challenge of maintaining a uniform level of security across large organisations or bodies; and what Colonel Sterling means by “security by obscurity”.

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ICTP 361: AI for Good Global Summit and WSIS+20 High-Level Event 2025 recap, with Christopher Reckord

ICTP 361: AI for Good Global Summit and WSIS+20 High-Level Event 2025 recap, with Christopher Reckord

Posted by | 23 Jul 2025 |

The AI for Good Global Summit 2025 and the World Summit on the Information Society (WSIS)+20 High-Level Event 2025 are two major events in this year’s AI calendar. In this episode, we are joined by Christopher Reckord, the Chairman of Jamaica’s National Artificial Intelligence Task Force, who attended both events. We discuss, among other things: specific objectives or goals he had in attending the events; valuable takeaways he had; the current posture on AI governance; and topics or issues debated that should have more visibility in the Caribbean region.

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ICTP 360: Deepfakes, misinformation and deception, Fighting crimes with technology, Keeping kids safe online

ICTP 360: Deepfakes, misinformation and deception, Fighting crimes with technology, Keeping kids safe online

Posted by | 16 Jul 2025 |

In our July 2025 Community Chat, and with members of the Caribbean tech community, cybersecurity and data protection expert, Jeehan Miller of Jamaica, and Halle Johnson, Systems Administrator at the UWI Five Islands Campus in Antigua and Barbuda, the panel discusses: Deepfakes, deception, misinformation and cyber awareness; Using technology to fight crime; and Keeping kids safe online.

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