Category: Podcast Episodes

ICTP 122: Why call/contact centres should remain the bedrock of the Caribbean’s outsourcing strategy, with Yoni Epstein, of itelbpo

ICTP 122: Why call/contact centres should remain the bedrock of the Caribbean’s outsourcing strategy, with Yoni Epstein, of itelbpo

Posted by | 9 Sep 2020 |

“Whether you’re manging 3,000 or you’re managing 20, the fundamentals are the same”, so says Founding Chairman and CEO of itelbpo Smart Solutions, Yoni Epstein. In this episode Yoni shares his entrepreneurial journey and a few of the important lessons he has learned along way. He also discusses challenges that limit the ability of Caribbean countries to transition into higher value outsourcing services; and why Caribbean countries should continue to focus on call/contact centres into the future.

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ICTP 121: Launching a digital currency in the Caribbean, with the Central Bank of the Bahamas

ICTP 121: Launching a digital currency in the Caribbean, with the Central Bank of the Bahamas

Posted by | 2 Sep 2020 |

Plans are underway in the Bahamas to launch its central bank digital currency (CBDC), the Sand Dollar, in October 2020. In our conversation with Cleopatra Davis and Chaozhen Bobby Chen, of the Central Bank of The Bahamas, we learn, among other things, more about the Sand Dollar, how it will better serve the unbanked and underbanked, and how the Bank intends to manage the KYC and AML requirements for this new currency.

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