4 reasons why businesses need to be online even if their customers are not
In some quarters, the Internet is considered the best and most effective way for businesses to...
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Tag: strategy
ICTP 122: Why call/contact centres should remain the bedrock of the Caribbean’s outsourcing strategy, with Yoni Epstein, of itelbpo
“Whether you’re manging 3,000 or you’re managing 20, the fundamentals are the same”, so says Founding Chairman and CEO of itelbpo Smart Solutions, Yoni Epstein. In this episode Yoni shares his entrepreneurial journey and a few of the important lessons he has learned along way. He also discusses challenges that limit the ability of Caribbean countries to transition into higher value outsourcing services; and why Caribbean countries should continue to focus on call/contact centres into the future.
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5 lessons Caribbean businesses can learn from Airbnb’s plan to go public
Five months ago, due to the COVID-19 pandemic, Airbnb was struggling due to a significant drop in...
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5 ways to ensure IT is ahead of a second wave of COVID-19 lockdowns
In the coming months, it is likely that governments, including those in the Caribbean region, will...
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ICTP 110: The role of data and analytics in revenue recovery and the challenge of digital evolution for Caribbean media
In this our June 2020 Community Chat, and with two members of the Caribbean tech community, data...
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