Tag: trends

ICTP 247: 2023 Caribbean outsourcing update and trends, with Kirk Laughlin, of Nearshore Americas

Globally, the business process outsourcing (BPO) segment of the wider outsourcing market continues to experience exponential growth, by as much as 9% year-on-year – increasing by one percentage point four years ago. Kirk Laughlin, of Nearshore Americas, discusses, among other things: how the Caribbean outsourcing industry has performed since 2020; how technological advancements such as AI and automation are affecting the outsourcing industry; and whether the Caribbean region is still competitive and attractive, noting the other locations worldwide that have emerged that are also vying for outsourcing business.

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ICTP 246: Telecommunications regulation, is it still needed in our increasingly digital world?

With Karel Douglas, the Executive Officer, Legal and Enforcement, of the Telecommunications Authority of Trinidad and Tobago (TATT), Cheryl Hector Fontenelle, the Acting Managing Director of the Eastern Caribbean Telecommunications Authority (ECTEL), which oversees telecommunications regulation in Dominica, Grenada, St. Kitts and Nevis, Saint Lucia and St. Vincent and the Grenadines, and Ansord Hewitt, the Director General of the Office of Utilities Regulation, in Jamaica, we discuss the evolution of telecoms regulation in the Caribbean region, and how regulation needs to evolve to accommodate the technology advancements that have been occurring and better position us for the future.

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