Tag: trends

ICTP 325: BPO and offshore outsourcing in the Caribbean update, with Wayne Sinclair of the Global Services Association of Jamaica

Globally, offshore outsourcing is a huge market and growing. By 2030, it is expected to be valued at half a trillion dollars! It is thus highly dynamic and competitive with Caribbean countries trying to maintain and even increase their size of pie. Wayne Sinclair, the current President of the Global Services Association of Jamaica, formerly the Business Process Industry Association of Jamaica, joins us to discuss the state of the industry, including: whether Jamaica’s outsourcing industry can continue to grow and remain globally competitive; the impact technologies such as AI and Robotic Process Automation are having on the industry; what it might take to move up the value chain; and his thoughts on the future of outsourcing.

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Cybersecurity standards, and why they are critical for the region’s digital future

With the Barbados Revenue Agency recently experiencing a significant data breach, it is once again an opportunity to revisit our security posture. In this article, we recommend that Caribbean countries establish national cybersecurity standards or guidelines to help private and public sector stakeholders, including MSMEs, improve their security posture.

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