The typical approach to problem-solving is to isolate a problem and develop solutions. But in our increasingly complex and interconnected world, our approach to problem-solving requires a shift in perspective.

 

Increasingly, problem-solving is a skill that is in demand, especially in the workplace. Many of the situations we encounter have several moving parts, and accordingly, numerous details that ought to be considered and managed in devising possible solutions.

However, a frequently observed approach to problem-solving is to try to isolate what is believed to be the problem, and thereafter, find a very confined solution. However, in today’s complex and interconnected world, that approach has resulted in among other things, problems being poorly understood with ineffective solutions being implemented – evidenced by the number of both public and private sector projects across the Caribbean region that have faded into obscurity after the fanfare of their launch.

In many of the discussions we have had on innovation, one of the crucial requirements that has emerged is ensuring that the problem one is trying to solve is properly and clearly understood. However, problems rarely occur solely on their own. They exist and manifest within a wider system often comprising an intricate web of interdependent relationships: in which they are being affected by other systems and factors, whilst also having an impact on other systems and processes. Hence, understanding the context in which issues exist is vital to effective problem-solving. We will thus explore five reasons why we need to think more about the concept of ecosystems when problem-solving.

 

1.  Embracing the interconnectedness of things

As much as we might inherently appreciate the interconnectedness of various systems, we appear to choose to disregard that reality when trying o address an issue. However, as indicated above, problems rarely exist in isolation. Often, they are part of a broader network of factors and influences, which can only be understood when there is a broader or more holistic perspective on the situation and the factors involved.

Usually, there are hidden connections, ripple effects, and upstream and downstream bottlenecks or factors that will only be understood when there is a more comprehensive understanding of the problem. In thinking more about the ecosystem in which a problem exists and trying to find workable solutions for that context would reduce the unintended (and negative) consequences that may arise.

 

2.  Encouraging more sustainable solutions

When we problem solve very narrowly, at best, we are liable to have a short-term solution. When circumstances change or evolve, which is happening at faster rates in this day and age, our solutions can become dated and lose their relevance. Approaching problems with the ecosystem in mind is more likely to result in more sustainable solutions that consider, among other things

  • the longer-term impact of the solution
  • how changes in important interconnected factors can affect a proposed solution
  • the short-term benefits versus the long-term gains of a particular solution
  • the associated activities that may also need to be addressed to improve associated systems and factors, in order to improve the overall ecosystem.

Essentially, there is a delicate balance within ecosystems. Adopting a sustainability-focused posture that minimises unintended harm and can result in more resilient and adaptive solutions.

 

3.  Promoting collaboration and co-creation

Within a single ecosystem, there are often several actors: individuals or entities that either control or are otherwise involved in the operation of sub-systems or processes. However, when solutions to problems are very narrowly defined with an exclusive focus on just one actor, successful implementation of these solutions and the desired outcomes can be thwarted from the outset.

In thinking in terms of ecosystems and the different actors and factors that have an impact on particular processes, fostering collaboration and co-creation is essential. By engaging key stakeholders and players in an ecosystem encourages a better understanding of the situation, the upstream and downstream factors that could be affecting a particular problem, along with challenges that key partners might be experiencing that could affect the successful resolution of a particular issue.

In facilitating greater collaboration and cooperation by important actors it creates a sense of shared responsibility, thus improving buy-in and the opportunity to leverage complementary strengths towards improving the entire ecosystem.

 

4.  Fostering systems thinking

Essentially, thinking from an ecosystem perspective calls for us to think more holistically. Systems thinking requires us to consider the underlying structures, feedback loops, and dynamics that shape a problem. It is thus a more intensive approach to problem-solving in which we are trying to identify and address the root causes of a problem, rather than just treating the symptoms.

In other words, and based on our typical approach, systems thinking requires us ‘to think outside the box’: a term that is often used but is rarely put to the test. When we narrowly construe a problem, based primarily on the symptoms, or glaringly obvious manifestations, we are likely to miss the critical factors that should be addressed but may only emerge when a more comprehensive examination is conducted.

 

5.  Nurturing resilience and adaptability

Lastly, and emphasising earlier points, thinking in terms of ecosystems allows us to cultivate resilience and adaptability in the solutions we propose. Ensuring that projects and initiatives are resilient, agile and adaptable is frequently touted; but successfully fostering them requires a cogent and well-designed strategy or solution to be composed.

Within all plans and solutions, consideration ought to be given and allowances ought to be made for the impact of change, disturbances, and uncertainties. Hence, contingencies and some degree of redundancy ought to be factored in to build not only some flexibility into solutions but also better allow these solutions to withstand shocks and thrive in an ever-changing world.

 

 

Image credit: Sigmund (Unsplash)