Tag: business

ICTP 416: Achieving global and borderless banking through Sendana, with Monique Powell

For freelancers and small businesses, getting paid globally is often harder than the work itself. All too often, high transfer fees and payout delays undermine businesses and adversely affect their sustainability. With Monique Powell, the Founder and CEO of Sendana, we discuss how this start-up is replacing slow legacy rails and redefining banking for borderless professionals. More specifically, and among other things, we discuss: the problem that Sendana is trying to solve; how much of the challenge of underdeveloped digital payments is technology versus regulation and legacy banking systems; what it means that Sendana is a stablecoin-powered global banking platform; and Monique’s vision for Sendana in the next three to five years.

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The migration trap and how tech marketing weaponises FOMO

Marketers frame adoption as binary: you are either “moving into the future” or “becoming obsolete”, resulting in many organisations, in particular, ripping out battle-tested, nuanced setups in favour of the flashy, new solution. Unfortunately, the result can be chaos: systems and operations that break down and are not resilient. We discuss.

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ICTP 415: Navigating market realities, AI and the future of Caribbean global services, with Yoni Epstein of the Global Services Association of Jamaica

The global outsourcing landscape is undergoing a massive transformation—from AI-driven automation to shifting corporate spend. What does this mean for Jamaica and the wider Caribbean? On the latest episode, we are joined by Yoni Epstein, the Founder and CEO of itel and the Chairman of the Global Services Association of Jamaica (GSAJ). Yoni gives us an unfiltered, executive view of: the real story behind recent industry contractions in Jamaica; how AI is changing the sector, not just replacing jobs; the strategic shift required toward higher-value services; and what would demonstrate signs of strong recovery of the sector in Jamaica.

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