Tag: business

ICTP 415: Navigating market realities, AI and the future of Caribbean global services, with Yoni Epstein of the Global Services Association of Jamaica

ICTP 415: Navigating market realities, AI and the future of Caribbean global services, with Yoni Epstein of the Global Services Association of Jamaica

Posted by | 2 Sep 2026 |

The global outsourcing landscape is undergoing a massive transformation—from AI-driven automation to shifting corporate spend. What does this mean for Jamaica and the wider Caribbean? On the latest episode, we are joined by Yoni Epstein, the Founder and CEO of itel and the Chairman of the Global Services Association of Jamaica (GSAJ). Yoni gives us an unfiltered, executive view of: the real story behind recent industry contractions in Jamaica; how AI is changing the sector, not just replacing jobs; the strategic shift required toward higher-value services; and what would demonstrate signs of strong recovery of the sector in Jamaica.

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ICTP 414: The tech brain drain, readying for the next digital infrastructure era, and the expensive illusion of digital transformation

ICTP 414: The tech brain drain, readying for the next digital infrastructure era, and the expensive illusion of digital transformation

Posted by | 26 Aug 2026 |

In our August 2026 Community Chat, and with members of the Caribbean tech community, Emmanuel Louis is the Founder and Managing Director of Novarex Technologies, who is originally from Haiti, and Jason Hynds is the Director and Chief Technology Officer of P.a.R.T.S. Inc, of Barbados, the panel discusses:  Can the Caribbean bridge the regional tech brain drain?  Is the Caribbean ready for the next digital infrastructure era? Are Caribbean governments being taken for a ride when it comes to digital transformation?

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