ICTP 124: Resiliency in the face of disruption and leveraging telework
In this our September 2020 Community Chat, and with two members of the Caribbean tech community,...
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Tag: business
Roundup: for the week ending 20 September 2020
A roundup of the latest ICT/technology news from across the Caribbean region for the period Monday...
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4 reasons why businesses need to be online even if their customers are not
In some quarters, the Internet is considered the best and most effective way for businesses to...
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Roundup: for the week ending 13 September 2020
A roundup of the latest ICT/technology news from across the Caribbean region for the period Monday...
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ICTP 122: Why call/contact centres should remain the bedrock of the Caribbean’s outsourcing strategy, with Yoni Epstein, of itelbpo
“Whether you’re manging 3,000 or you’re managing 20, the fundamentals are the same”, so says Founding Chairman and CEO of itelbpo Smart Solutions, Yoni Epstein. In this episode Yoni shares his entrepreneurial journey and a few of the important lessons he has learned along way. He also discusses challenges that limit the ability of Caribbean countries to transition into higher value outsourcing services; and why Caribbean countries should continue to focus on call/contact centres into the future.
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