Roundup: for the week ending 17 August 2025
A roundup of the latest ICT/technology news from across the Caribbean region for the period Monday 11 August to Sunday 17 August 2025.
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Tag: business
From office to online: The hidden costs of outsourcing in the Caribbean
Outsourcing has gained some traction across the Caribbean region, both among individuals and countries. We highlight some important considerations of that sector from a Caribbean perspective.
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Roundup: for the week ending 10 August 2025
A roundup of the latest ICT/technology news from across the Caribbean region for the period Monday 4 August to Sunday 10 August 2025.
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Work-life balance: is it a myth?
In today’s fast-paced work culture, many people have experienced burnout and reportedly struggle to find a balance between their professional and personal lives. In this article, we explore the work-life balance conundrum and whether it can be achieved.
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ICTP 363: Breaking the stigma of poor customer support in the Caribbean, with Michael Mullings of ChatFlow
At the forefront of an organisation’s relationship with its customers, the customer service department is not only critical in leading that engagement but also in driving business efficiency and effectiveness. With Michael Mullings, the CEO of ChatFlow, a Software as a Service company providing sentiment-aware customer support, Michael discusses, among other things: how he got from BPO to becoming a tech entrepreneur; the problem ChatFlow is trying to solve; the factors that contribute to customer satisfaction; and the advice he would give his younger self.
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