Tag: business

Work-life balance: is it a myth?

Work-life balance: is it a myth?

Posted by | 8 Aug 2025 |

In today’s fast-paced work culture, many people have experienced burnout and reportedly struggle to find a balance between their professional and personal lives. In this article, we explore the work-life balance conundrum and whether it can be achieved.

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ICTP 363: Breaking the stigma of poor customer support in the Caribbean, with Michael Mullings of ChatFlow

ICTP 363: Breaking the stigma of poor customer support in the Caribbean, with Michael Mullings of ChatFlow

Posted by | 6 Aug 2025 | ,

At the forefront of an organisation’s relationship with its customers, the customer service department is not only critical in leading that engagement but also in driving business efficiency and effectiveness. With Michael Mullings, the CEO of ChatFlow, a Software as a Service company providing sentiment-aware customer support, Michael discusses, among other things: how he got from BPO to becoming a tech entrepreneur; the problem ChatFlow is trying to solve; the factors that contribute to customer satisfaction; and the advice he would give his younger self.

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