Tag: entrepreneurship

ICTP 363: Breaking the stigma of poor customer support in the Caribbean, with Michael Mullings of ChatFlow

ICTP 363: Breaking the stigma of poor customer support in the Caribbean, with Michael Mullings of ChatFlow

Posted by | 6 Aug 2025 | ,

At the forefront of an organisation’s relationship with its customers, the customer service department is not only critical in leading that engagement but also in driving business efficiency and effectiveness. With Michael Mullings, the CEO of ChatFlow, a Software as a Service company providing sentiment-aware customer support, Michael discusses, among other things: how he got from BPO to becoming a tech entrepreneur; the problem ChatFlow is trying to solve; the factors that contribute to customer satisfaction; and the advice he would give his younger self.

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ICTP 359: The value of pivoting whilst staying true to the mission, with Alex Straun of JAD

ICTP 359: The value of pivoting whilst staying true to the mission, with Alex Straun of JAD

Posted by | 9 Jul 2025 |

In the start-up space, “fail fast” is a deeply embedded mantra, which is used to encourage an iterative mindset that moves past the perceived failure to quickly learn and adapt.  In our conversation with Alex Straun, the creator of the digital wallet platform, JAD Cash, in Saint Kitts and Nevis, he shares the highs and lows of that journey to date, along with: whether JAD Cash has become fully sustainable;  what it is like being an entrepreneur in Saint Kitts and Nevis; where he would like to see JAD Cash in the next three to five years; and the best piece of advice you would give to a young tech entrepreneur.

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