Tag: entrepreneurship

ICTP 367: Becoming an African tech ecosystem builder for fashion and sustainability, with Pinaman Owusu-Banahene of ADJOAA

ICTP 367: Becoming an African tech ecosystem builder for fashion and sustainability, with Pinaman Owusu-Banahene of ADJOAA

Posted by | 3 Sep 2025 |

We revisit a conversation we had in 2023 with Pinaman Owusu-Banahane, the Founder and CEO of ADJOAA, a curated multi-brand online marketplace specialising in premium and sustainable fashion and lifestyle products made by African designers and Black-owned businesses. Pinaman shares her journey as a young Ghanaian woman who emigrated but found her way back home again, determined to establish a tech business that would uplift fashion designers and artisans across the Continent to improve their livelihood and promote the use of sustainable practices. During our conversation, Pinaman answers questions on, among other things: why she launched ADJOAA and the problem it is trying to solve; the entrepreneurial and start-up space in Ghana; the successes ADJOAA has been able to realise to date; and the challenges of creating an online marketplace that connects Africa to the World

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ICTP 363: Breaking the stigma of poor customer support in the Caribbean, with Michael Mullings of ChatFlow

ICTP 363: Breaking the stigma of poor customer support in the Caribbean, with Michael Mullings of ChatFlow

Posted by | 6 Aug 2025 | ,

At the forefront of an organisation’s relationship with its customers, the customer service department is not only critical in leading that engagement but also in driving business efficiency and effectiveness. With Michael Mullings, the CEO of ChatFlow, a Software as a Service company providing sentiment-aware customer support, Michael discusses, among other things: how he got from BPO to becoming a tech entrepreneur; the problem ChatFlow is trying to solve; the factors that contribute to customer satisfaction; and the advice he would give his younger self.

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ICTP 359: The value of pivoting whilst staying true to the mission, with Alex Straun of JAD

ICTP 359: The value of pivoting whilst staying true to the mission, with Alex Straun of JAD

Posted by | 9 Jul 2025 |

In the start-up space, “fail fast” is a deeply embedded mantra, which is used to encourage an iterative mindset that moves past the perceived failure to quickly learn and adapt.  In our conversation with Alex Straun, the creator of the digital wallet platform, JAD Cash, in Saint Kitts and Nevis, he shares the highs and lows of that journey to date, along with: whether JAD Cash has become fully sustainable;  what it is like being an entrepreneur in Saint Kitts and Nevis; where he would like to see JAD Cash in the next three to five years; and the best piece of advice you would give to a young tech entrepreneur.

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